Customer Reviews of Advantage BMW Midtown
Review type:
Buyer
Poor service experience
by Michael S on 09/03/2021My car was towed to the dealership Sunday night. Monday morning I had to contact the service department to let them know my car was there because no one called me to inquire why my car was there. I needed a flat tire change and my car was… due for annual services. All of the work was not completed until Tuesday at 7:25pm when I got a text saying everything had been completed. It was like they put my car on the back burner and there was no urgency to make repairs, services, and return to me. Wednesday when I called, I asked the service advisor to please arrange a ride for me to the dealership to pick up, he said he would and I would get text from Uber. I got no text. I called the service department, they took a message and said someone would call me back. I got no call back. I called again and was put on hold for over 30 minutes. I hung up and called back. The person who answered said they would leave a message and someone would call me back. I stated I had already spoken to someone and left a message. The person on the phone stated there had been power outages at the service department…and maybe that was the issue with someone contacting me back….this was the first I was hearing about the power outages because no one from the service department had ever gotten back to me. I finally had to call BMW roadside assistance who arranged a ride for me. When I picked up my car, they hadn’t even washed it or vacuumed it out like the usual do. Someone had also left the strong smell of cheap cologne in my car which got on my steering wheel and then on my hands. Next time I’m probably going with a BMW certified mechanic to do my future service work.Thank you for bringing this to my attention. I apologize for the lack of communication and overall service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Eric Sanchez Aftersales Director ericsanchez@Advantagecars.com
Great service by Matthew Phillips my Service advisor
by Rich on 07/02/2021Excellent service by my advisor Matthew Phillips for my scheduled service. Kudos to him for a exceptional on time appointment and completing it on time.Thank you, Rich, for your kind words for Matthew! We thank you for your business and look forward to your next visit!
Poor Business office person great Service Person
by Rich on 07/02/2021Excellent service by my advisor Matthew Phillips for my scheduled service. But they have a very poor staff in the business office who made the entire customer’s experience truly unaceptable. My Salesman tried to be of help with the business… office and the sale, without success because he appeared that he was still untrained in the BMW way. I must say that I was contacted by the new G.M. since my purchase, Mr. Philip Southwick and I must give him Kudos in that he is all about "us" the BMW customers and our needs, and is seeking the best solution for BMW Midtown customers.Thank you, Rich, for your kind words for Matthew! We thank you for your business and look forward to your next visit!
Horrible dealer
by Randy on 04/26/2021Keep your eyes open when dealing with Advantage. I bought a Certified 4 series from them in Nov 2020. They failed to clear the prior owner info from the car. Failed to check both key fobs. Had to return bc one did not work. They ordered… a new one and mailed it to me. A month or so later, I noticed scratches where the passenger side convertible top meets the top of the windshield. Should’ve inspected it better. Finally, they failed to transfer the maintenance warranty to me. When I called about this they said BMW USA changed that and I would have to pay for the change. They NEVER told me this at the purchase. I am concerned if they truly performed the certified inspection and work. DO NOT TRUST ADVANTAGE.Thank you for bringing this to my attention. I apologize for your shopping experience. I would like an opportunity to fix this and to earn your business, please contact me at sprather@advantagecars.com. I look forward to speaking with you. Stephen Prather, General Manager
Poor Customer Service
by Chad N TX on 10/10/2020The sales staff lacks proper training and customer service. I went in to trade my 7th BMW and was treated very poorly. My agent assumed I couldn't afford the car that I specifically came in for and refused to run the numbers for me so I… left.No Customer Care
by Eric Irby on 08/14/2020I came to Advantage BMW Midtown with an approval for a loan through my bank. I already did much research and was prepared to purchase a car. I found two vehicle that I liked online and decided to test drive both and make the decision then.… I decided on a 2017 BMW X4, best mix of sport and comfort! The car is lovely and I'm very happy. However, that is where the positive experience ends. When speaking with the finance guy he worked with me to make sure i received the exact payment I wanted. However, in order to do so he request I pay the maximum amount possible as a down payment. He also told me that he had added an extended warranty and a windshield protection plan to my financing without consulting me, basically negating the entire amount of the down payment. I told him I did not want the added expense and would prefer for my down payment to go in it's entirety to the principal of the car. He pushed back and told me I needed to get these as the car is expensive for upkeep (something I am already well aware of, as I am sure all people are). He did finally take the windshield protection off but insisted that I keep the extended warranty. When I came back the next day to pay my down payment and finalize the purchase he had also added on a complete interior and exterior protection package in place of the windshield protection. AGAIN I told him I did not want the added protections and I wanted to remove the extended warranty (3rd time), I also told him I might need to reduce the amount of my down payment, from $5k to $3k due to other factors. He stated that this would cause an at-least 4% raise in my APR and would cause my payments to be much higher than my desired monthly note. He also said that he had done so much work and moved around so many prices to get to the deal that he thought was best for me. When I consulted with my lender after the purchase I found that the APR % would not have raised by 4%+ if he had removed the added expenses and decreased the down payment. One day after my purchase was finalized I emailed two of the Per-Owned Sales Managers, Moe Hamadneh and Russel Graves, as well as one of the finance managers, Sal Guerra. I lined out the experience I had with the finance person and ask that they reach out to me to discuss and rectify the experience. One week later and I had not received any response from their team, not even to acknowledge the email and say they would address it at a later time. Finally I called the dealership directly, this time I was put in contact with another Finance Manager, Younus Nadeem, I left him a message and waited for his contact. By 5:30 pm he had not contacted me back so I called the dealership again and finally got in contact with him. I explained the entire situation to him and he said he would like to talk to the finance manager that I worked with and he would contact me back the next day. It is now 3 days later and I have not heard anything back from Advantage BMW Midtown. Needless to say, I will not be returning to this dealership in the future for any purchases. It seems to me that the team here is only interested in making the sale and getting their money. They have no interest in cultivating relationships with any client who will not be a frequent purchaser or who does not have the perfect financial or credit situation. They are certainly not interested in examining unpleasant experiences, caused by their policies or their staffs methods or actions, in an effort to ensure that these things don't happen again and to rectify the experience of a customer.My new dealership
by Dr Hancock on 07/30/2020Angel Martinez in the parts department is phenomenal. Every time I have called or asked him any questions regarding my sons 328i or my new to me 550i, he has known exactly what part I'm talking about or what part to get. He is extremely… knowledgeable and is extremely polite. I have never been to a parts department ( and I always go to dealerships to get OEM parts for my vehicles) and been treated with this kind of respect and professionalism. I strongly urge anyone looking to get parts to go to Advantage BWM and talk to this gentleman. You will not be disappointed.. #Angelisphenomenal Robert Garcia in the service department is my hero. After getting new Key fobs/keys from Angel in the parts department, I was lucky enough to meet this gentleman. I was a walk in from the side door and he took care of me like family. He not only explained how to program my keys, he had me go get my car and then did it all for me (without charge). He noticed i had paper plates and ran a service report for me to see what shape my car was in (without charge). Luckily, it was up to date on all services. He noticed it had a small smell of oil, which i noticed also. he told me about a issue specifically for that motor and about an oil consumption test to verify problem (also without charge) if test was positive, BMW would fix the problem for free. He was able to get me a loaner car and get car checked out. I was informed the next day that the services were covered. He explained in detail every part covered and what to expect. He also recommended turbo coolant lines be replaced during the service that saved me thousands of $$. This gentleman treated me, A stranger off the street. like family. I have never been this impressed with the service level in my life. This mans level of professionalism and courtesy was above and beyond anything i would have ever expected. I will now drive from the woodlands to downtown to specifically go to this dealerships as a result of service and car from these two gentleman. I would give 5+ stars if I could. #Robertistheman Dr. HancockThank you, Dr. Hancock, for your kind words for Angel and Robert! We thank you for your business and look forward to your next visit!
Fine Print
by Justin on 07/03/2020Bought my 540 at this dealership. Paid thousands more for the extended warranty and the prepaid service plan. Within the first year took my car in because the fasten seatbelt alert came on with nothing in the front passenger seat. Took… it in twice and both times it was not fixed. Still does it to this day if I don’t buckle the seat belt. Today I was told that it would be over 5,200 to put a new headlight in my car because my warranty and service plan does not cover a headlight going out. So much for loyalty...Would avoid. Lot’s of other BMW dealerships around town.Jerel Sachs
by Xxx11 on 07/25/2019updated 08/01/2019Very good service. The service rep Harry takes very good care of my and my car.Thank you for your kind words for our staff, we appreciate it!
Service
by 100 on 07/24/2019Great service and customer experience every time I come in. Thanks for taking care of me, Omar.Thank you for your kind words for our staff, we appreciate it!
Inspection and regular maintenance
by Kimdo on 07/20/2019updated 07/26/2019Even with an appointment the tge standard work of inspection and regular maintenance and wheel alignment for 15k were done satisfactorily in 4 hours. The initial estimate was 2-3 hours. The actual time is always at least 25 percent longer… than max estimate. This time the explanation is that the car wash delayed everything by more than an hour. I think BMW service should be able to improve this minor problem. But I worked while waiting. The BMW wait room is comfortable with fast Wifi. I would give 5 stars if BMW service can speed up to match other private luxury car service centers or Honda/ Mazda service centers who usual take less than 2 hours for standard service with the same or better care for detail. I love the BMW but disappointed every time I have to deal with any of the BMW service centers in Houston because of lengthy time management. This will impact my consideration to buy multiple BMWs for the family. I say yes to the two questions below because I don’t seem to have any other option if you want to own a BMWThank you for the feedback. We are working diligently with our car wash company to get the car wash repaired which should help with the wait times. Our apologies for the delay and hope to have the next visit go by quicker. Philip Southwick General Manager psouthwick@advantagecars.com
Painless buying experience
by Gerald on 07/24/2019Great experience! My salesman (Steve D.) did a fantastic job. My wife and I never felt any pressure. The finance process was smooth. We were in and out driving home in our brand new X3!Thank you Gerald for your kind words about Steve! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
Great Customer Service
by Alex on 07/20/2019I went to get my tired replaced, and I received excellent customer service. Harry made sure I was well taken cared of.Thank you Alex for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Great Advisor & Service
by txstar on 07/07/2019Outstanding service advisor Omar Reyna is the main reason I always take my BMW 535 to Advantage BMW for service and maintenance. Not only is the service promised and delivered but Omar always gives me ideas on caring for my car as I keep my… vehicles longer than most people and like them running as if they are new. Another awesome event is the service clinic which are held throughout the year. The dealer offers many service specials, give-a-ways, and catered lunches! Again Omar and exceptional service are my reasons I will always bring my business to Advantage BMW!We are thrilled to hear that Omar did a good job for you! We are glad to hear our owner events have really added to your ownership experience, too!
No communication
by Michael28 on 06/14/2019This was a very bad service call. They kept my car for 9 days for repairs that could have been done in one day. During that time there was no communication from Midtown BMW. I had yo call several times to find out the status of the… repairs. At the end they held my car hostage until payment from the warranty company was received.Michael28, We are sorry to hear that your repairs took longer than expected, and that we did not communicate appropriately. I cannot find you in the system, can you email me so I can look your visit up? I can be reached at psouthwick@advantagecars.com. Thank you, Philip Southwick General Manager
Fantastic Service
by mikamartin89 on 05/22/2019Brenden did an incredible job servicing my vehicle and went out of his way to ensure things were taken care of in a timely fashion. In addition, he was very detailed in his breakdown of issues and the cost associated with any issues. I… received the best service I had ever had with BMW!We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
2012 bmw 650
by Noloworld on 05/11/2019Excellent, helpful and professional with out doubts. Hands down best service.Thank you for your kind words! We thank you for your business and look forward to your next visit!
Great customer service
by AustinF36 on 04/20/2019I shopped around and visited and emailed several BMW dealerships in the area. I honestly feel Advantage takes much better care of their guests. If something isn't done correctly they will fix it. Matt Phillips and the parts department are… the main reason I continue to drive out of my way, past other BMW dealerships, to get my car serviced at Advantage BMW.Thank you Austin for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
Excellent Service
by TheRealMB on 04/18/2019Been coming here for years. Excellent service advisor, convenient for working downtown. Car always cleaned, loaners available or call an Uber if shuttle busy.Thank you for your kind words! We thank you for your business and look forward to your next visit!
Best dealership for service
by SouthernS on 04/16/2019I'm greatly pleased by the way everything was handled in regards to my car. It was quick, I was in contact with the advisor, she had me updated as much as she could. 15/10 would recommend to all my friends and people out there. The service… drive manager made sure to come talk to me personally and gave me his card so if I had any questions or anything, I can also contact him.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
My Car's First Service
by Elizabeth370 on 04/12/2019I had a nice experience with Branden. My car's oil was changed. He provided me some valuable information on extended warranty and other services. I look forward to working with him again!Thank you Elizabeth for your kind words about Branden! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Your satisfaction is at the top of our short-list of goals. This is why our BMW dealership serving the Greater Houston area, carries new and used BMW models, as well as a quality selection of certified pre-owned BMW. Renowned for their design language, enduring quality and value, vehicles such as the 535i, 328i, X3, X5, and 528i are proven crowd pleasers.
What's more, our commitment to your satisfaction transcends the day you sign for your car loan or BMW lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs.
What do you say, isn't it time you put yourself first?
If you answer yes, come to Advantage BMW Midtown for all of your automotive needs. You'll quickly see that we aim to please.
- Complimentary Loaner Cars
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- English
- Italian
- French
- Arabic
It's wonderful to hear that you had such a positive experience with Advantage BMW Midtown and that you found our service to be the best you've ever encountered. Professional, respectful, and five-star customer service is certainly a testament to our commitment to customer satisfaction. Enjoy your new BMW, and thank you for sharing your positive experience!
by Sara Thurston on 10/25/2023