Customer Reviews of Advantage BMW Midtown
Review type:
Buyer
Always impressive
by Bernadette Prakash on 12/17/2021As ever, my BMW service experience confirms to me that I have the perfect car for me ... easy to get an appointment, efficient, not pushy on add-ons, and cost effective.We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Exceptional Service
by Bonnie on 12/17/2021Advantage BMW provides exceptional customer care, and make every effort to ensure your service concerns are addressed. My service agent, Johnnathan Mendoza, and Mr. Sanchez, who I think is a service manager, are the absolute best! Thanks… for everything.Thank you for your kind words for our staff, we appreciate it!
Barry is the best!!
by Hayden Hunte on 12/17/2021Every time I come the process is quick and easy Barry makes the process a none headache for serviceThank you for your kind words for our staff, we appreciate it!
Service with a smile
by Roger S on 12/16/2021Have really stepped up their game from a few years ago. Very thorough and responsive. Brandon is a top notch advisor and does a great job!Thank you for your kind words for our staff, we appreciate it!
Best service in town!
by Ham on 12/16/2021Kevin Kommany is a pro! It’s nice to be able to take your car to a “dealership” and not get ripped off. Great service and very fair pricing.Thank you for your kind words for our staff, we appreciate it!
Great experience
by Shug5720 on 12/16/2021David was great to work with. He answered all of my questions and kept me informed without being pushy. Would buy another car from him!Thank you for your kind words for our staff, we appreciate it!
2003 BMW Service
by Tom on 12/15/2021Advantage BMW has done a great job of keeping my 2003 BMW in top condition!Thank you for being our customer, we appreciate your kind words!
Very Pleased
by Joe on 12/14/2021Very thorough and professional. Will definitely be back.Thank you for being our customer, we appreciate your kind words!
BMW Quality Service
by Kbobb on 12/09/2021There's a certain level of competence, quality, and Excellence expected from a BMW dealerships service center. Advantage BMW has met the standard and exceeded in some areas. I'm very pleased with the service I received. My concerns were… heard and addressed in a timely manner. I'm pleased and happy that my car was repaired without a lot of hassle about cost and time to repair. Great job at Advantage BMW!We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
In and out!
by Jesse on 12/09/2021Came from Austin to pick up a new vehicle, was at the dealer for less than an hour and drove away in our beautiful new car.Congratulations on your new car, Jesse! Thanks for the review.
Advantage Midtown purchase - smooth, customer friendly process
by Chris on 12/09/2021- straightforward price quote, open and honest, fair ... no need to haggle - customary car dealer round and round cycling avoided - salesperson knew about car model and answered all questions - minimal paperwork and protocol - quick trade… in evaluation consistent with Kelley Blue Book - car as delivered in immaculate conditionThank you for the review, Chris! We are very happy to hear that our team treated you well and was able to help you with your shopping experience.
Good service rep, but chipped doors and bad BMW service warranty
by MAL on 12/09/2021My service rep was nice and communicative and explained things thoroughly, but this is the second time my car is kept over night at BMW Midtown and it comes back with new chipped paint on the doors and I have issues with the BMW service… warranty. The service people park the cars too close to each other where they hit other doors (That happened the first time; I’m unsure what happened this time). BMW will fix it once they confirm but then my car goes back in the shop for. 1-2 days. Also, I had work done on my car at the end of my warranty last year & the invoice that states there’s warranty on the work for 2 years or 24K miles only applies to work that is paid for. Meaning they can do shotty work and then you find out 5K miles later and now have to pay for another leaking oil gasket (or another headunit that was replaced cause it malfunctions) that was just replaced one year ago. BMW (not just Midtown) needs a better policy on work that is performed on the car regardless if the manufacturer warranty expired - it is now a service issue for service performed.Thank you for bringing this to my attention. I apologize for the chipped paint on your doors after keeping your car for service overnight. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Stephen Prather General Manager sprather@advantagecars.com
I will recommend anyone to Sergio !
by Kassandra Moore on 12/09/2021I got the car I wanted for a decent fair price Sergio was nice and knowledgeable and honest my only dislike is finding out later I could of maybe kept my old plates but the process was quick and smooth after I decided to move forward to… purchasing the BMW i3 I was hesitant about giving up my old and very first car but after test driving the vehicle I couldn’t get my mind off it and I got it for a lower price than what a previous dealership had tried to up charge me for monthly. Electric cars are becoming a thing I’m glad I choose BMW Midtown it was hassle free and I absolutely love my new starter electric vehicle 😊 Sergio was awesome I can’t stress this enough it was the first time a sales person made me feel comfortable and trusting .Thank you Kassandra for your kind words for Sergio! We are thrilled that he provided you with a great car buying experience. Congratulations on your new BMW i3!
helped me with emergency flat tire
by Sarah on 12/09/2021had a blowout in the evening and they squeezed me in for a replacement tire early the next dayThank you. We're glad that you had an excellent experience with your recent service visit.
It was outStanding
by EB on 12/08/2021Stan and his new person in training (sorry, forgot his name) kept me informed the entire time my car was being serviced. Appreciate the professionalism and courtesy given.Thank you for being our customer, we appreciate your kind words for Stan and our team!
Efficient service
by OS on 12/07/2021Everything worked out and the job was done swiftly.Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Great service. Knowledgeable, friendly and professional.
by Mo on 12/07/2021Honest. They save you time and money because they know what they are doing. Best customers service I have ever received.Thank you for being our customer Mo, we appreciate your kind words!
Pierce was my service representative .
by Gerald Montgomery on 12/05/2021The representative answered all my questions and took care of all my needs. The dealership was clean and did a complete job of inspection and repair. They took care of my the car and got me in and out in a short time. Asked if needed water,… or anything to drink, and left my car clean and in good shape. I have been using them for nine years.Thank you Gerald for your kind words for our team! We are thrilled that you always have the best experience here with us! Thank you for your continued business and we look forward to your next visit!
Service Repair
by Angela H on 12/04/2021Great service and updates on the progress of your vehicle.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Advantage BMW
by MR2019 on 12/03/2021Great service. Customer oriented. Lourdes was great.Thank you for your kind words for Lourdes, we appreciate it!
5-Diamond Customer Service
by Michael Peter on 12/03/2021State of the art facility was gorgeous, Matthew Was phenomenal and I wouldn’t take my BMW anywhere else 💯Thank you for your kind words for Matthew, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!
Your satisfaction is at the top of our short-list of goals. This is why our BMW dealership serving the Greater Houston area, carries new and used BMW models, as well as a quality selection of certified pre-owned BMW. Renowned for their design language, enduring quality and value, vehicles such as the 535i, 328i, X3, X5, and 528i are proven crowd pleasers.
What's more, our commitment to your satisfaction transcends the day you sign for your car loan or BMW lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs.
What do you say, isn't it time you put yourself first?
If you answer yes, come to Advantage BMW Midtown for all of your automotive needs. You'll quickly see that we aim to please.
- Complimentary Loaner Cars
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- English
- Italian
- French
- Arabic
It's wonderful to hear that you had such a positive experience with Advantage BMW Midtown and that you found our service to be the best you've ever encountered. Professional, respectful, and five-star customer service is certainly a testament to our commitment to customer satisfaction. Enjoy your new BMW, and thank you for sharing your positive experience!
by Sara Thurston on 10/25/2023