Westside Lexus
Today 9:00 AM - 7:30 PM
Customer Reviews of Westside Lexus
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The following reviews are more than two years old. They are not included in the overall rating.
599 reviews
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Westside Lexus is good place for you car service
by heping123 on 03/14/2017updated 03/29/2017Treat customer nicely, very professional.dashboard replacement; 120,000 mile
by jbtade24 on 03/16/2017updated 03/29/2017it was a little annoying filling this out because it kept saying I had errors; my service was fine; the contact I had was responsive and helpfulExemplary Dealership
by hjj1942 on 03/17/2017updated 03/29/2017Quality service and friendly professional consultant.Airbag replacement
by 250owner1 on 03/17/2017updated 03/29/2017Very professional service. Prompt and curteous2004 RX330
by rdamico1 on 03/28/2017Brake pads replaced on 4 wheels. Car feels like new. Last month had dashboard replaced. Looks great inside.Satisfied customer
by LWBHou1945 on 03/27/2017My service rep, Jacob Hershman, was very knowledgeable, and he was a good listener. He responded with good questions and good suggestions. I usually just take whichever service rep is available. But in the future, I'll ask for and wait… for Jacob.Complimentary wty. service.
by whocares17 on 03/24/2017My complaint would be about my appt. I had a 10:00 AM appt. and arrived at 10:00 and my service mgr. had client in is office and 2 people waiting. I waited for about 30 minutes.Lexus service
by ladyjanice on 03/23/2017Service is always excellent at Lexus and the loaner car is appreciated.Fantastic customer service
by Texassniper on 03/23/2017My service advisors Nestor and Jiki were great. They both are extremely professional and always make me feel like they want my business. I would not go anywhere else for Lexus service.Service Review Excellence
by bodie9116 on 03/19/2017Sercice rep , Jacob was a pleasure to work with, explained everything and made the whole experience as easy and painless as can be. Only other thing I would have liked was a car wash when the car was brought up. I seem to remembr the… dealership doing this everyother time it was serviced. Didnt happen this timesMaintenance 03152017
by scott127tx on 03/17/2017Excellent service as always. Service Writer - Laura Brown - just the best. Have always have good experience with this dealership as evidence by the fact this is my third Lexus SUV I have purchased from them.Great Dealership
by Gaddabout on 03/16/2017This is a great Dealership to do business with! Have purchased a car, had required maintenance work performed and repairs completed with excellent results. Personnel in all these work areas have been friendly and courteous.Service Department Experience
by hamburger1 on 03/16/2017Very professional and lots of special attention from the service advisor Chase.Awesome Experience
by Apaschoalin on 03/06/2017updated 03/16/2017The whole experience of buying a new car was really great thanks to the very thoughtful and friendly staff that helped me through the whole process from the sales people Merrel and Lueree, to Paul at the payment processing and Stephania at… explaining all the features of my new car upon delivery. Westside Lexus should be really proud of their team which has made me for certain a returning customer in the future, in addition to also recomending it to any of my friends looking to buy a Lexus. Thanks again for the whole team.Fast Service
by Iconic7 on 03/05/2017updated 03/16/2017Took my 2017 RX350 in for it'S 5,000 mile maintenance check and I was in and out within 45 minutes!Rockstar service
by ChasMoTX on 03/08/2017updated 03/16/2017This was another rockstar experience. Upon pick up, I discovered an odd sound. Turns out part of my brakes needed replacing. It was done under warranty saving me about $700. Love these guys.35,000 mile check up
by ArielHT on 03/11/2017updated 03/16/2017Charles is always personable and efficient and professional.20k maintenance
by ACJKaty on 03/11/2017updated 03/16/2017continued high level of service which we expect from Lexus.Great experience!
by Dahunt06 on 03/15/2017We loved speaking with our service representative, everyone was very polite and professional. Most of all the waiting area was clean and well kept.Purchase of 2017 ES 350
by LarryRH1 on 03/01/2017updated 03/14/2017This is my fourth ES to lease through Jeffery and Charley Byers. They are a great team, totally professional, and create a very pleasant buying experience. Jeffery quickly found exactly the car I wanted, with options he knew I was… expecting, and had attractive terms already calculated. Emily Cook in the finance process, and Stefania on introducing me to new features in the 2017, were also thorough and professional. All of them are a credit to the Westside dealership, and the Lexus service reputation. Larry HittQuality Dealership
by fdmcwilliams on 03/04/2017updated 03/14/2017Westside does an excellent job in their service department. This would follow as they are equally as good in the sales arena.
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