Mac Haik Ford Houston
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Customer Reviews of Mac Haik Ford Houston
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MacHaik Ford is the best!!!!!
by SArchibald on 04/09/2015I was not really looking forward to having to purchase a new car, but Tye and and sales team at MacHaik made this a great experience. They made sure that I knew all of the options available between the SUV models and trim packages, and I… feel as if I walked away with a great car at a great price!Great service
by Sbennet32 on 04/07/2015They made sure I left with something I could pay for and enjoy. First time buyerGood experience!
by BUbear9292 on 04/01/2015Lawrence did a great job throughout. Only complaint is with the finance guy, who balled Lawrence out in front of me for suggesting I could get a loan rate half of what he presented to me. Then proceeded to find a rate that was cheaper… than Lawrence told me. Nice guy until he found out I wasn't a buyer of his incentives, then became noticeably short and less friendly. All in all, Lawrence and his sales manager were pleasant to deal with. I would recommend Mack Haik to someone in my same situation.My experience at Mac Haik Ford
by 14Gt5_0 on 03/19/2015updated 03/30/2015In all my car buying experience, this was the first time we encountered a knowledgeable salesman-Brian Williams. I am the owner of 3 other mustangs, and have owned them for over 10 years and this is the first person that actually taught me… and brought me up to date about this car and not only about this mustang al other kinds he knew about! It was very refreshing to actually encounter a salesman who actually cared and didn't push me into a purchase.Best for dealer
by idesi1 on 03/28/2015This was my third ford (New) from the same sales man Shane Zertuche. I highly recommend him.Ellis is the best!!!!
by emily1884 on 03/24/2015Second car we've purchased from him! I will highly recommend him to family and friends! He is attentive to your every request and goes above and beyond for his customers!Great Experience
by DonHooks215 on 03/25/2015Great experience from beginning to end. Only hiccup was when the accessory salesman tried to sell me the all weather floor mats that already came with my truck. But with that being said no one tried to pressure me into buying anything that… I didn't want.Awesome service
by rjohnson214 on 03/24/2015Great salesman and finance teamGreat Experience - Rare!
by carl106 on 03/04/2015I purchased a new F150 from Mac Haik Ford, specifically from sales associate Roy Casas. Roy and the rest of the team at Mac Haik were excellent, particularly in the fact that they respected my time throughout the process, which is my… biggest complaint in the car buying experience. The negotiation process was transparent, fair, and very quick - with no efforts to pad the bill with items already included such as wheel locks and paint protection. A+Super Happy
by Super_Happy69 on 02/11/2015updated 03/02/2015In the last 16 years this was the best experience I have ever had buying a car the entire staff was super helpful from beginning to end.Above and Beyond
by crr2 on 02/24/2015I was looking for a particular car with certain features for my wife for our 25th wedding anniversary. I told her that I would get her anything she wanted. Little did I know she would want a car that was tough to find. She wanted a Focus… hatchback with the titanium trim package which was not hard to find. The hard part was the color ,performance blue. I found one in Houston 135 miles away. After looking online Iwas contacted by a sales representative Edwin Brown I made the trip and Edwin made it happen. When I requested a delivery to your dealership in Victoria Edwin made that happen with 1 day notice. When I took my wife to get her car your Victoria sales manager Jimmy Stewart had it waiting with a huge red bow on it. That was the perfect touch. Thanks again for making this an exceptional and memorable experience COPYExcellent Customer Service
by melissah2 on 01/10/2015I had an excellent experience purchasing my 2015 Ford Escape at Mac Haik Ford. Every attention to detail was taken and the customer service was great! I appreciated how easy they made the process.Easy Transaction
by Twinsbill on 12/17/2014Granted, we did a lot of research ahead of time and had decided what vehicle we waned and what options were important. We've purchased over 15 new vehicles in our experience. We found what we wanted at Mac Haik. The inventory selection… is very extensive. We live I Louisiana and he drive to Houston was worth the effort. The transaction was painless. Of course, they'll try to sell a few options but if you're experienced and stick to your guns you'll be fine. We got our price point and completed trade within a couple hours of arriving.Good Price and made good on a screw up
by sugarlandtx on 08/19/2010I know this is rather old, but I will tell you my story. I purchased a new 2004 Mustang Convertible. When I picked up my car, I ordered some extras, a convertible roof cover when the top was down and air dam that blocked air flow behind… the front headrests. When I drove the car home, I noticed the back bumper had some paint scraped off and immediately went back to the dealership. The sales manager told me to pick up the car in 2 days. When I arrived, they gave me the parts I ordered for free to compensate me for my time ($350). Would I buy from them again? I will certainly give them a shot. I am looking at getting a 5.0.Mac Haik Ford - They don't care about their customers!
by jbaaron on 07/15/2008This is a conversation I had with one of the salemen at Mac Haik Ford concerning the purchase of a 2008 Ford Focus. I had bought a Ford vehicle here previously and this is how I was treated as a returning customer. You will have to read the… email starting from the bottom up and I left 4 spaces between emails to make it easier to read. I can beleive the audacity of this so called sales person. You sir, have crossed the line. I will be contacting Ford Motor Company Customer Relationship Center at [violative content deleted] first thing in the morning to file a complaint. After you response, I don't want to purchase a Ford vehicle after owning 6 Ford vehicles. I will be posting this complete email on Edmunds.com, ConsumerReports.com, AAA.com, BBB.com, and every Ford automotive forum in which I'm a member. In addition, I will be sending this email to the following people. William Clay Ford, Jr. Executive Chairman Alan Mulally President and Chief Executive Officer Michael E. Bannister Executive Vice President (Chairman & CEO Ford Motor Credit Company) Lewis W. K. Booth Executive Vice President Ford of Europe and Volvo (Chairman, Volvo and Ford of Europe ) Mark Fields Executive Vice President and President The Americas ***The email lists all the top people but I had to remove some due to limited characters*** Jerry ----- Original Message ---- From: Thomas Simmons [violative content deleted] To: [violative content deleted] Sent: Tuesday, July 15, 2008 6:07:28 PM Subject: RE: Your vehicle info from Mac Haik Ford I spent a lot of time explaining to you that I would not tolerate anything that might lead to anything that is not customer oriented satisfaction. You obviously have a problem. I will not sell you anything ,ever. You are Fired as a customer Thomas Simmons From: [violative content deleted] Sent: Tuesday, July 15, 2008 5:36 PM To: Thomas Simmons Cc: [violative content deleted] Subject: Re: Your vehicle info from Mac Haik Ford Thomas, This is not made very clear in your ad. I just looked at some other dealer's ads and it seems they're doing the same thing but it is made clear in their ad. In addition, I do not see the 2008 Ford Focus for 9,999 you are talking about with a 24 month lease. I never mention this anywhere in my email. As for you the rest of your response, I didn't ask for the amount of time you have worked there and didn't accuse you of playing games. I surely hope you're not implying that I was playing games. I merely asked you about the ad before continuing the process. To be honest, your email didn't come across with a satisfactory tone, so I will not be looking to buy another car with Mac Haik Ford. In addition, I will be forwarding the following email to the Ford Customer Relations department. Please do not contact me any further and remove my email address from any mailing list that Mac Haik Ford maintains. Jerry ----- Original Message ---- From: [violative content deleted] To: [violative content deleted] Sent: Tuesday, July 15, 2008 4:34:51 PM Subject: RE: Your vehicle info from Mac Haik Ford Jerry, The You pay what we pay is on the F-Series up to F-350 actually you pay $100 less than I can Buy it for. The $3,500 applies only to the Diesels. Under the $9,999 on the Focus explains it is a 24 month Lease. That number is the total of the 24 months of payments. I have been here as of today 8 years and 10 months. I am not going to play games. Thomas Simmons Fleet X-Plan Director [violative content deleted] From: [violative content deleted] Sent: Tuesday, July 15, 2008 1:40 PM To: Thomas Simmons Subject: Re: Your vehicle info from Mac Haik Ford Hello Thomas, I see the MSRP and the price you quoted me but I really have a question that I would like answered before going any further. I know the Ford Focus comes in an S, SE, and SES with additional options. I've looked at tInternet Sales Manager
by mpg3 on 07/03/2008I requested and received information from Xavier M. at this dealership. The information was received promptly. Xavier was very professional and informative. I had the feeling that he was with me throughout my research of this particular… vehicle and dealership. They had a vehicle I was interested in, but the price was higher than what I wanted to pay. I would recommend that if you are interested in finding your car via the internet, contact Xavier.Save your time and money go somewhere else!!
by lschempf on 08/07/2013updated 06/07/2025They don't even deserve one star, but the site makes you rate at least one. If you're looking for an honest dealership - DO NOT go to Mac Haik!! We were buying a car for our son, and once he test drove it and fell in love with it, they… raised our agreed upon price, which was the Internet advertised price, $1000 and the spray in bed liner that was originally included was no longer included. When I complained to the GM, he didn't see anything wrong with that. Save yourself some trouble and some money and go anywhere else. I've got that Mac Haik feeling alright, and there is nothing good about it!!! And don't trust my word, look at other reviews, there are many poor reviews! I wish I had looked before I wasted my time and gas driving down there!!salesman review
by ejj77777 on 10/18/2013updated 06/07/2025I was very satisfied with Ellis showing me the ford edge. and when that model was too small for a tall fat man, he showed me two other models; but they were too small also. he finally showed me a lariat F-150 which was plenty big enough;… but I did not like running board, so I did not buy a ford; but salesman was very patient with me.Stay Away !
by alexdb1 on 05/18/2013updated 06/07/2025This dealership attracts you by advertising low prices, but then they make it up offering you a pittance for you trade in. If you want a fair value for your trade in, you should at least double the price they offer you. Or just stay away.… Personal experience.excellent responsiveness
by mollie4 on 05/12/2011updated 06/07/2025Although I did not purchase my car from them, I was very pleased with their responsiveness and helpfulness.
About our dealership
I totally agree with this review. I just visited them this past week and Thomas Simmons was my salesman as well. He pretended to be so nice and sincere until I refused to put down more money than what he wanted for a very small vehicle that was worth only 15k. It went from $500 to $2000 and my score is 660. He went on to tell me about his 3 wives and 6 kids and how black people were more racist than whites during his army career. I didn't know why he was telling me that he grew up with a black servant in NJ and how much he loved her. I assumed that he was trying to be my buddy since I am black. His attitude totally changed when my fiance got there and he is white. Weird enough after my fiance left, he went back to the finance office and asked for more money. I told him let me think about it. I returned the next day to say that he didn't have a deal and all of a sudden, I could get into any vehicle that I wanted with a large doown. At first he went on to say that my score was low and how the banks wanted more money etc etc. I told him that I could get approved with 0 down with that score. He had the nerves to tell me that no other dealer could get me approved and he hope that I don't walk away this deal because some other woman tried and she ended up not getting a vehicle at all. He called me later on that day with a single cab ford ranger for 18k. He knows that I have a toddler son and he and his finance manager Mike told me that I could not get another vehicle and Thomas had the nerves to say that I could turn the airbags off! I got up to leave and he said let me see if I can get an extended cab, and he came back saying that he could. I asked him about an escape which was $2100 more and he told me with $6k I could get into that vehicle. I walked out. He called me this morning and left a voicemail saying that I can get into that vehicle with $3500. I went to a very nice toyota dealer and they approved me on the spot for a vehicle that is $27k and no down pymnt. Let me tell you, I have never experienced such attitudes as these people at Mack Haik. I love the new place and I am picking up my car today. If it slithers like a snake, hiss like a snake, then it is a SNAKE. thomas simmons is a snake.
by chewy1913 on 12/06/2010