Customer Reviews of Mac Haik Chevrolet
Review type:
Great Service
by QueenB007 on 04/30/2025
We worked with Anthony, he was amazing. He understood what we were looking for and made it happen. My husband is in love with his new truck! I highly recommend Anthony and Mac Haik Chevrolet. We will be a repeat customer in the future
96 reviews
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awesome experience
by iLLmatic713 on 08/28/2015This place is awesome, everybody makes you feel welcome. I wasn't too confident I could get a car and drove out with a brand new Impala. They didn't pressure me into anything and made sure that I was comfortable with my payments. I'm really… happy with my car and the BLUETOOTH! :) I have definitely recommended Mac Haik Chevy to my friends and family especially to those that feel more comfortable dealing with a Spanish speaker, they have plenty!! Thanks Mac Haikno responsibility!!!
by j74tall on 06/02/2015My wife and I went to the Chevy dealer on 4-17 to purchase a used Jeep Wrangler that they had on their website. We spent almost 4 hrs sitting in the showroom dealing with a salesperson who was very friendly. We went into the process knowing… exactly what we wanted and how much we were willing to pay. I don't know why I expected this to help or possibly shorten our stay. It didn't. The salesperson came back with a quote for the vehicle that was $200 more than we said we were willing to pay! So we found a less expensive Jeep that they had just taken in on trade and were told that they would work on the financing that night. We went home around 9:30p, and were hopeful. We went back on Sat the 18th and got the financing approved and signed all of the requisite paperwork...another 2 hr wait. Much to our surprise, we couldn't drive our new vehicle home because it hadn't been inspected yet. So we went home with a loaner....2 days later I called to find out what the progress was and was told that the service dept had no idea who I was and what vehicle I was talking about. this issue was later resolved by the service advisor, but we were still unable to take delivery of the Jeep because now it needed new tires and new wiper blades...we took delivery of the Jeep the next day. with a very bad taste in our mouths.... A month goes by and we have not received our paperwork from the bank, nor our payment coupon book. Now it is almost time to make the 1st payment and we have no idea who to send the check to. We took a trip to branch of the bank that approved our financing and spoke with a nice woman...we explained our dilemma and she was nice enough to call the auto loan department of the bank and make some inquiries. She was informed that the dealership had failed to send over the documentation needed. So the bank informed us that we would not be responsible for the payment until they spoke with the dealership's finance dept. Fast forward to today....I receive an email form dealership saying that I need to call right away.....I speak with Ken and am told that I need to make my missed payment to the dealership so that they can send it to the bank or else they won't get paid for our Jeep. Now mind you it has been almost 2 months since we have had said car. I have no problem paying what we owe to the Bank who financed us...But I have a huge problem being told by the dealership who dropped the ball that I need to pay them the 1st payment so that they can get paid by bank. I got all sorts of false apologies and finger pointing and absolutely no acceptance of responsibility for this fiasco! So now I have to make a trip to the bank, again, and find out what my options are....and to think that the sales manager asked us to write a positive review if we had a good experience. HmmmThank you for alerting us of this issue. I would like to apologize for your experience. Your feedback regarding will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I would like to assure you that we never intend to do anything to upset our customers, however, if you are willing to contact or visit me at your convenience, I would be more than happy to further discuss the issue and move forward in a positive direction. Peter Wink | General Manager| pwink@machaikchevy.com
great service
by Mirza2 on 04/13/2015updated 04/25/2015Tony, Bryan, Mike, and everyone there is awesome. I have nothing but great things to say about there will to help and there attention to detail to resolve any issues that i have.Happy with our SUV
by NC_02 on 04/02/2015updated 04/09/2015The only problem was at the 1st visit we received no time to negotiate and really ask if that was the SUV we wanted. We just wanted to see if were going to get approved since we had been working on our credit for the past 2 years. Right… away after it was approved it was moved to finance and we were confused. Also, we waited for over 2 1/2 hours just to see if we were approved. We left. Got a call on Monday and we went ahead and went in. Experience was much better and they took their time to show us the different Tahoes available. Finance dept was awesome in working with us, even though we finished way past closing time. We felt no rush.My First NEW Truck
by OscarB2801 on 03/30/2015updated 04/06/2015It was a my first experience in buy my new truck, that they made sure I was really welcome and treated well as customers should be treated.My Experience
by MJFletcher on 03/20/2015updated 03/30/2015I came in for an oil change and left with a brand new car!! The sales man and finance was with out a doubt awesome. I spoke with several people that were very friendly. I didn't feel forced or pressured! What a wonderful and phenomenal… experience!!Bill
by whiskeyriver on 03/11/2015updated 03/29/2015Phil took care of all issues I had and needed addressed. He kept me informed as the day went along as to what was required to keep my 100k+ '07 Suburban in top shape. He's the best service adviser I've ever worked with.Best Dealership in Houston!
by Skato23 on 03/04/2015updated 03/16/2015I have been a Mac Haik customer for over 8 years and purchased 4 vehicles. Everytime their team has gone above and beyond to make sure I get exactly what I wanted. Special thanks to Mo and Melvin on my most recent purchase for their hard… work to seal the deal. I love my new camaro. Thanks guys!mac haik chevrolet
by 2012copo on 03/06/2015updated 03/16/2015Every employee I encountered was as nice and professional as possible. The car was ready and clean when they said it was going to be. My trade in amount was on the high side of the published value.Went to pick up car and it wasn't ready after I was called and told it was.
by KSL4 on 03/13/2015Everything went well except you called and said my car was ready and when I went to pick it up they said it wasn't and that something happened and it wouldn't be ready until the next day. Luckily I had my ride wait for me or I would have… been stranded.Brown Car
by Elysa on 03/13/2015Mark took time with me and made sure I understood everything. He made sure I was 100% satisfied before I left. Mark is a great asset to any company! My finance officer was equally as good patient kind informative and knowledgeable.Great Experience
by Carmon_7 on 03/13/2015Robert Wolf is a true professional and very low key and no pressure. I actually leave the dealership smiling instead of muttering and gritting my teeth. I recomend him and Mac Haik to all my friends and colleagues.Refreshing car shopping experience
by Baneling on 03/13/2015It was much more pleasant than other local dealerships. The paperwork process was a little slow, and I was disappointed that some of my accessories were ordered incorrectly. However, the customer service was good enough that this will be my… first stop next time I'm shopping for a vehicle.DONT BE FOOLED!!!!
by 25FIREMAN on 03/11/2015Everywhere you look online with the exception of this website has tons of bad reviews for Mac Haik Chevy. Do not go here! I went there to buy a car for my wife and after test driving it I gathered an OTD price on the vehicle and told him… I'd let him know this afternoon. An hour later I called the salesman back and WE AGREED on a new price for a 2014 black cruz LTZ. I told him i would be glad to put down a deposit but he insisted I come back in with a check for the full amount. (place was an hour away) When I got there, he sat me down with " the keys" on the table and we together spent at least an hour and half doing paperwork, taking a tour of the dealership ect. only for him to come up to me and say, "hey the black one you wanted sold hours ago but I have the white one that was next to it, you want that?" I said no, we agreed on the black one that we've been discussing all afternoon. His response was "its just a color I can do it for the same price". He then proceeded to fill my head with excuses and NO SOLUTIONS. The sales person name was MELVIN JONES. I put my trust into this person and he wasted my whole day. Earlier when we were in his office he told me I could take the new car home that evening, after which I sent my wife a picture congratulating her on her new vehicle. She was so excited. 20 min later i had to tell her the bad news. Please don't do business with these people. They care about you when you walk in with full pockets but if a problem arises NOBODY lifts a finger for you. I talked to the sales manager (Travis?) and he said he was taking notes and would call me right back but I still have not got a response. I even talked to 3 different people asking for contact information for the general manager and nobody would give me anything. This is unacceptable and wrong, this company clearly does not really care about there customers. If that was not true, the end result of all this would have been different.. This is my first bad review I have ever written for anybody, I just want to make sure nobody makes the same mistake i did by using this dealership. -JOHN U.John, I am sorry to hear that you have had an undesirable experience with our dealership. It was not our intention to give you the run around, and I apologize if that is how it seemed. At Mac Haik Chevrolet, we strive to provide an elite level of customer service, and it is unfortunate that your business was not handled in the way our customers have come to expect. I would be more than happy to discuss a specific car in our inventory with you or answer any other questions that you may have. Please contact me directly so that we may begin to build a trustworthy business relationship. I look forward to hearing from you. Peter Wink | General Manager| pwink@machaikchevy.com
I am part of the family
by dgreenmachine on 02/25/2015updated 03/05/2015The Service man that did the oil service did not reset the Oil Gauge to zero. Is that something he should do? Are you not also providing a reminder on the windshield any more cause there was not one there either.Great Dealership
by mando3167 on 02/27/2015updated 03/05/2015The overall experience was great. Moe my salesman was very nice and answered any questions I had. Chris the manager I was working with got me a very respectible amount for my trade and worked with my to make sure I got all rebates possible.… Ive bought 2 new Chevrolets in the last 2 years from another dealer and coming here was so much better!! I would definitely come back for future vehicle purchases!!Best dealership
by Destinyrivas on 02/28/2015updated 03/05/2015I would not shop for a vehicle anywhere else. They treated us like family and made us feel welcomed. My sales man Moe is the best sales man I have ever had when buying a car. He helps you out and makes sure you are leaving with the vehicle… that you want. He is awesome!Great experience at Mac Haik Chevrolet
by Berlinsia on 02/28/2015updated 03/05/2015I had a great experience, the salesman where very helpful and patient with me. Answered all my questions, l will definitely recommend Mac Haik Chevrolet. Thanks again to Salesman Gilbert (l didn't get his last name ) and Horace Manuel.… I'm very pleased!Car purchase
by Bigal769 on 03/04/2015Great communication on my order. Extremely courteous service through the whole service. Kelly Ford did a great job. This is my fourth car purchase from Mac Haik and I always had a great buying experience.Mac Haik Chevrolet is the Best Dealership!
by LynneHB on 03/04/2015Best car-buying experience ever! Great dealership with professional, helpful and engaging staff. Randy Haddox and Yvonne did a great job!New Chevy Purchase
by Godwin15 on 02/25/2015I really like the fact that the staff took the time out to find a great deal at a workable price. I am very pleased with my purchase and I plan on getting 1-2 more vehicles in the future from this dealership.
About our dealership
Thank you for visiting Mac Haik Chevy, Houston's #1 volume new vehicle Chevy dealer and Houston's only 16 time Chevrolet Dealer of the Year. We live with purpose in our pursuit to take care of our customer's while carrying the largest selection of new Chevrolet's in Houston as well as all surrounding areas. Also through Mac Haik Automotive Groups extensive dealer network we also have access to over 2,000 quality preowned vehicles saving you time and money. It's always worth the trip to I-10 and Kirkwood for a great selection of new and used cars, trucks and SUV's. We are centrally located to almost anywhere in the greater Houston area and with so many cars and trucks in stock its easy to find the right vehicle, in the right color, with the right options, and for the right price to fit your needs. Plus Mac Haik Chevy also has one of the largest parts and service departments in the United States while also being one of only a very few certified service elite dealers in the US.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Collision Repair/Body Shop
- Express Service
Languages Spoken (2)
- English
- Spanish
We're happy you found our staff to be so supportive during your experience here at Mac Haik Chevrolet. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 05/04/2025