Customer Reviews of Bayway Cadillac Southwest
Review type:
King of dealer add-ons
by Not a Mullet on 05/08/2025Buyer beware of the outrageous dealer add ons ($6000 Bayway “protection plan” plus $1400 document fee plus $300 etching fee) Bayway’s Southwest Cadillac store tried to charge me on an demo Escalade a couple of weeks ago. And they don’t… include those amounts in the prices they advertise on their website or the on line search services. On top that they din’t mention a $3,000 manufacturer incentive to customers that would be assigned to them in the sales contract. I guess they thought I looked like an old mullet that day.Awesome service
by Michelle Phillips on 04/19/2025I bought a new XT4 yesterday at Bayway. Charles Walters was my sales associate and it was so quick and easy. Charles was great at getting me exactly what I wanted. I was very happy with my experience there and with Charles.Customer Service
by Maria Moore on 03/20/2025updated 03/27/2025Mr. D. Brooks was courteous and very knowledgeable about Cadillac and leasing!! He was kind and went over and beyond to help me!! Thank you!!!Maria, we're delighted to hear that Mr. D. Brooks provided you with exceptional service at Bayway Cadillac Southwest! Thank you for sharing your experience and kind words about our team!
Great Dealership
by Tammy Hoppough on 03/02/2025Julia and Santiago were amazing and made my purchase very easy and stress free. I highly recommend this dealership! Love my Cadillac XT4!Tammy, we're delighted to hear that Julia and Santiago made your experience at Bayway Cadillac Southwest so smooth! Enjoy every moment with your new Cadillac XT4!
Never again
by A Jackson on 02/17/2025This is by far the worst experience I’ve ever had at a car dealership. While waiting on the salesman that I was originally working with to return, another salesman approached me and asked me what kind of car I was looking at. When I told… him the make and model of the car I was getting he told me that he wouldn’t recommend getting that vehicle. He basically explained to me that the salesman was trying to sell me a bad vehicle, and was just trying to make a profit.. fast forward about an hour and a half later, I finally talk to the original salesman I’ve been dealing with and explain to him what the other salesman told me. Long story short the salesman assures me that nothing is wrong with the car and I end up purchasing it. There were minor dings and scratches on the vehicle and the salesman assured me that he would schedule an appointment so I could bring the car back in to have it painted and detailed. It’s been a little over three weeks and my car still hasn’t been painted or detailed because the dealer keeps giving me the run around and won’t schedule the appointment. My interactions at this dealership were extremely unprofessional, and ghetto and I would not recommend!What a way to spend your day? Excellent service from Mark. I bought a cadil
by Bobbie Jones on 02/02/2025Everybody greets you with a smile on their faces. Mark showed us around. He was very professional. He also was patient, and answered all questions. I would recommend Bayway Cadillac to everyone. Iam very happy with my Cadillac. It is… beautiful!Bobbie, we're delighted to hear that Mark and the Bayway Cadillac Southwest team provided such a welcoming experience. Enjoy your beautiful new Cadillac!
Best Service Ever!
by Ruben on 01/05/2025JULIA from sales was very patient with us and gave us the best deal! I highly recommend going to this location.Ruben, we're delighted to hear that Julia provided you with excellent service at Bayway Cadillac Southwest. Thank you for recommending us!
Great Deal from a great guy!
by CynthiaG on 01/05/2025Rick at Bayway Cadillac was so knowledgeable , helpful and patient with me as I decided which XT4 to purchase. I had priced them out at other dealerships in Houston, but Rick was able to get us the best price by far. The financing… department was also quick and efficient. I definitely recommend Rick and Bayway.Cynthia, we're delighted to hear that Rick and our Bayway Cadillac Southwest team provided you with such a positive experience. Thank you for recommending us, and enjoy your new XT4!
Top notch customer service!
by Tanya B on 12/15/2024My sales associate went above and beyond to meet my request! Will definitely be returning for future vehicles.Tanya, we're delighted to hear that your sales associate exceeded your expectations at Bayway Cadillac Southwest! We look forward to assisting you with future vehicle needs.
Just Julia
by Julia Hernandez on 09/20/2024updated 10/01/2024Julia made the process seemingly simple and straight forward. She was knowledgeable, personable, and her customer service was exceptional! If you’re in the market for a luxury vehicle, and you want a great experience, call or stop by and… ask for Julia!Julia, we're delighted to hear that you had such a positive experience with our team at Bayway Cadillac Southwest! Thanks for the wonderful feedback and recommendation. Enjoy your new luxury vehicle!
Another satisfied customer
by Mike on 08/08/2024I have bought or leased Cadillacs for the last 20 years. 15 of those years I have had the pleasure of buying from JD Ring. Whatever dealership he is at that is where I go because he has always been fair and honest in his dealings with me… whereever he has worked. I recently drove 30 miles from my home past several other Cadillac dealers because I knew JD was there at Bayway. I just leased a 2024 XT5 from Bayway. Customer service, honesty and fair dealing matters. My salesperson was Brandon Gaines who also dod a great job getting me into the vehicle I wanted. You now have a new Bayway customer! Thanks again JD!Mike, thank you for your loyalty and kind words about JD and Brandon! We're delighted to have you as a new Bayway Cadillac Southwest customer. Enjoy your 2024 XT5!
Amazing customer service !
by MR on 08/06/2024I would highly recommend visiting Bayway Cadillac and seeing Dee Brooks in specific. Thanks to him, I was able to get the car I was looking for and the process was very simple.Thank you for recommending Bayway Cadillac Southwest! We're glad Dee Brooks made your car-buying experience smooth and enjoyable. Enjoy your new ride!
Caddy Daddy
by Eric G on 04/19/2024Great selection of vehicles. Salespeople are very knowledgeable and helpful. I would recommend anyone to this dealership for their Cadillac needs.Eric, we're glad to know you found our team at Bayway Cadillac Southwest knowledgeable and helpful. Thanks for recommending us! Enjoy your new vehicle.
Job well done!
by JCA on 03/29/2024Place is optically top notch and vehicles also appeared to be in great condition and priced competitively. Bill Truman, sales associate, was easy to speak to and handled requests efficiently.. Overall great experience on my purchase and… would go back again without a doubt!We're glad to know you had a great experience with Bill and the rest of our team at Bayway Cadillac Southwest. We appreciate your kind words about our vehicles and pricing, too! Looking forward to seeing you again in the future.
Great Dealership.
by Justin B on 03/20/2024Great place to purchase a vehicle. Brandon was great during the whole sales process and after. He went above and beyond.Justin, we're delighted to know that Brandon went above and beyond during your experience at Bayway Cadillac Southwest. Thanks for the positive feedback!
First Cadillac experience!
by Jgm on 08/29/2023Very helpful and friendly peopleThank you for sharing! We appreciate your business here at Bayway Cadillac Southwest.
Informative and quick
by Amanda on 08/19/2023Julia was helped us make an informative decision that was best for our familyAmanda, thank you for the great review of Julia and Bayway Cadillac Southwest!
William Truman Exceptional Sales Guy
by Claude on 08/12/2023Bought a new Lyric. William Truman was truly the best to work with. Knowledgeable, responsive and works to get you the best deal. Very honest and personable guy.Claude, we're delighted to know that William provided you with an excellent car-buying experience at Bayway Cadillac Southwest. Enjoy your new Lyric and thank you for the positive feedback!
Great place to buy a Caddy
by TJ on 07/27/2023Going to Bayway Cadillac is the best place to buy your Cadillac it’s a calm atmosphere where you feel very relaxed and can make a great decision on your next big purchase and when your go there asked for Patrick who has been selling… Cadillacs since he was young pup so he knows his product and will be able to answer all of your questions. I rate this salesman and dealership a 10 out of 10,TJ, we're delighted to know you had such a positive experience at Bayway Cadillac Southwest. It's great that Patrick was able to assist and answer all your questions. Thanks for the high rating!
2023 CT5 V Blackwing
by John on 05/19/2023Awesome dealership and great deals to be made My salesman Patrick was awesome!John, thank you for leaving Bayway Cadillac Southwest a five-star review! We will give kudos to Patrick for his standout service. See you down the road!
Great Dealer
by Kim Graham on 05/11/2023Danellia Macado best salesperson. Ricky the assistant manger was great and stuck to his word.Kim, thank you for sharing your kind words about our team! We are grateful to have earned your business and we hope to see you again at Bayway Cadillac Southwest. Drive safely!
Michelle, we're delighted to hear that Charles made your experience at Bayway Cadillac Southwest quick and easy! Enjoy your new XT4, and thank you for choosing us!
by Bayway Cadillac Southwest on 04/21/2025