AutoNation USA Katy
Customer Reviews of AutoNation USA Katy
Review type:
I bought a car!!
Bad experience
by Seancheng on 11/15/2024Justin is my sales person and he helped me with my first Tesla. After the purchase process, I’ve tried to talk to them regarding my concerns about the purchase and things they promised before I signed the paperwork that are not done at all.… I got a “done deal” response. I decided to post this review to warn future buyers to be careful with this dealership.Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (832) 436-0605 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Excellent Sales Team
by Jose Angel on 11/09/2024The experience was overall great, from getting my trade in value at a reasonable price to the purchase process being smooth with a well educated sales team. Manny and Christian were of great assistance through the process, I highly… recommend to everyone looking for a vehicle!Hi Jose, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
ROGERRR BEST SALES MAN
by Jazmine on 11/06/2024Came here for a ford and left with a Camry . He was very patient and walked us through everything with the car itself and the payment process. Would recommend anybody who came here to get roger as the sales person .Hi Jazmine, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service
by Jamarcus on 11/02/2024George, Luis and Chris was a great help. They showed great customer service and help and answered every question I had. Ask for them if your going in looking for a car.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Katy. If you need more help, our team is available to talk -- safe travels!
Great service
by Kingcn1202 on 10/30/2024Luis was a great help!! He listened to what I wanted and found me a great car for a great deal!!Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Pleasant
by Douglas on 10/12/2024updated 10/21/2024It has been a while since I bought a car. The vehicle I was interested in was there and offered at a good price. I was not up sold nor pressured. I was able to thoroughly go over and drive the vehicle. All my questions were promptly and… calmly answered. I was walked, not rushed through the process. I was pleasantly surprised.Hell Douglas, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Easy
by WHM_HOU on 09/28/2024updated 10/07/2024Hassle free. In and out. No problems at all. Raheem even beat my Credit Union which was really a surprise.Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SALE OF 2081 MKC LINCOLN
by N/Alfgiles on 09/27/2024updated 10/04/2024The Service received was impeccable! from the initial email received noting the offer in the amount that would receive. After going to the dealer to follow up on the offer EVERYTHING was as the offer sent. THE Persons assisting me… Throughtout thrHi, thank you again for taking the time to let us know how we did. We hope you have a great day!
ND was amazing
by Jazmin Rios on 09/26/2024updated 10/04/2024ND’s energy was amazing. He answered all my questions and genuinely was very helpful.Hi, thank you for your positive review. We're happy to have been of service to you.
Luis
by Marshan on 09/26/2024I had an excellent experience purchasing my car at AutoNation USA Katy. From start to finish, the staff was incredibly helpful and professional. LUIS took the time to listen to my needs and made sure I found the perfect car for my budget… without feeling pressured. The entire process was smooth, transparent, and stress-free, from the test drive to signing the papers. I highly recommend AutoNation USA Katy to anyone looking for a great car-buying experience!Hi Marshan, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Katy. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Pre owned deal
by MaxL8731 on 09/15/2024Sales consultant Summer went above and beyond to show me the inquired car. It started with an email and it finished with the sales. She went above and beyond to go over all my identified cars even the ones in other dealerships and offer… honest feedback. The transaction was smooth a treatment excelentHi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Repeat Customer
by Erin-Joy on 09/03/2024updated 09/10/2024My first time at AutoNation was great. I have no complaints about it and loved the car I got. I worked with Adam and he made the process smooth and easy. Unfortunately I was hit and my car was totaled. I trusted AutoNation to come back and… purchase another car. Sam Lagbenro worked with me to get a car (my dream car) at a price I could afford. He was so kind, understanding and patient. He advocated for me and worked WITH me which I appreciated. In addition to Sam, I had the opportunity to also work with Adam (again) who took time out of his day to pick me up from work and take me to the dealership to pick up my new car! Sam and Adam kept in communication and made sure my car was ready when I needed it. Moody and Raheem from the finance department were also very accommodating, respectful and immensely patient with me as well. I highly recommend working with the team here because they go above and beyond for their customers. Truly thankful to have worked with them and will be coming back as a repeat customer.Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation USA Katy. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Purchased a Range Rover Sport
by DLLamb2464 on 09/02/2024A few weeks ago we purchased a Range Rover Sport and had the best experience with their sales team. Marcel was the best, honest, made you feel at home with his expertise about our vehicle. He along with Chris the Goat, worked their magic… to get us the best trade in and what we wanted. And Summer Stiles set us up with these two & helped seal the deal in the end. They're the best team. Overall great experience and we love our "new to us" Range Rover!!Hello, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
One of the best car buying experiences I've ever had
by tradeinbuyer on 08/15/2024I was looking for a specific year, make, and model used car and have been scanning the various car sales apps/sites, Autonation being one of them, for what feels like months and finally saw one come up for sale at the Autonation USA (Katy)… nearby. I've been waiting for one to pop up nearby, so it would be an easy visit to test drive. Note: I later learned that Autonation would have worked with me to transfer the same year-make-model car I wanted from other Autonation locations instead of waiting for one to go for sale at that Katy location. I happened to have a different appointment down the street so I booked a test drive. There, we were met with Summer, our sales rep. She is so inviting and helpful, not to mention incredibly patient while my wife and I asked our questions about the car, took the test drive, asked more questions, and the subsequent many looks at the car. We decided to buy it and Summer and Chris, the sales manager, were very accomodating. Chris, with Summer's help, worked with us to come to a deal that all of us were happy with very quickly. Such a pleasant experience, I wished my previous car buying experiences were like this. Since they just received the car, they needed to do their normal pre-sales inspection and detail the car before I could take it. I came back the next day and it was ready and even in better condition than when I test drove it. 100% would go back to them for future car purchases.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Summer Stiles
by Mercedesgirl on 08/06/2024Summer is your girl. Very knowledgeable and professional with cars. She is extremely patient and not pushy even with my loads of questions.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!
autonation usa katy
by Michael on 07/26/2024Roger and I.C. did a faantatic job in selling the toyota corolla to me. They let me take my time and the process was smooth.Hello Michael, it is great to read such wonderful comments about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Salesman
by FreddyM on 07/25/2024Super smooth experience, and stayed late to help!Hi, we appreciate you taking the time to leave us a response! If you ever need help, just give us a call. Happy motoring!
The BEST experience
by Inacannon on 07/26/2024I worked with Roger recently and he went above & beyond as I changed my mind repeatedly. He made sure I was comfortable with the price, the vehicle & every tiny detail. I absolutely recommend setting an appointment with him for all your car… buying needs!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation USA Katy and we hope to be of service again in the future.
Salesman
by Samantha on 07/25/2024Extremely helpful. This was my first time buying a car in a very long time, and he made this such a smooth experience. On top of that, we drove from Corpus to Houston, to purchase this vehicle and he stayed until around 10pm to get this all… finished for us.Hi Samantha, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Great service
by appleid on 07/22/2024I had a wonderful experience and received a lot of help. Ptah was very nice and had great customer service.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Super easy to work with and great deal
by Amandah on 07/17/2024I sold a lease and auto nation made it easy! We loved working with Manny and Brittany! They were very professional and prompt with everything!Hi Amandah, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ram 1500
Toyota 4Runner
Chevrolet Silverado 1500
Toyota Camry
We make it easy - we'll buy your car with a check that you can deposit the same day, our 1Price Pre-Owned Vehicles come with a 5-day return policy*, we can sanitize your vehicle for your safety and we even offer free home delivery**. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details. **Home Delivery available at select locations.
- Complimentary Coffee
- Complimentary WiFi
Hello Andrea, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 05/08/2025