AutoNation USA Katy
Customer Reviews of AutoNation USA Katy
Review type:
I bought a car!!
Car Purchase
by Elaina S. on 01/03/2025updated 01/09/2025IC DID AMAZING!! Service was super fast and straight forward, and I left with exactly what I wanted. 10/10 highly recommended!Hi, we appreciate you taking the time to leave us a response, Elaina! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience
by Sarahnhardin on 01/02/2025I sold my vehicle to AutoNation. It was a simple process.Hi, we are pleased to hear you had such a positive experience with us Don't hesitate to call us if you ever need anything. Be safe on the road!
Roger did a great great job
by CliffHarwood on 12/26/2024updated 01/02/2025My experience with roger Torres me and my husband he is a great salesman took care of all our needs ur alwsomHi, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Katy. Drive safe, and we'll see you on the road.
Auto Nation Experience
by Romeo S on 12/27/2024Summer and Mariana were amazing to work with. They made the process of buying a car, trading in my previous one, and obtaining financing extremely easy and transparent. I would highly recommend working with them.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Customer Service from ND
by ViriVasquez on 12/26/2024Excellent customer service from ND, Raheem and Moody. I went in there not knowing what I wanted and ND was so patient and helpful. He helped me find the perfect vehicle despite the rain. His patience and customer service carried over… even after driving off the lot. There was a minor issue with the vehicle and ND was able to address and correct the issue immediately. Raheem is a trooper for dealing with our indecisiveness and back and forth on financial matters. And Moody made it a breeze to finally get out of their hair, keys in hand.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation USA Katy! Don't hesitate to call us if you ever need anything. Be safe on the road!
Expert process
by Tenniswar on 12/18/2024updated 12/24/2024Thorough, professional and friendly.Hi, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!
Buyer rep
by George h on 12/16/2024updated 12/24/2024Simple, easy process and a great price. Justin was very knowledgeable and made it very enjoyable.Hi, your wonderful feedback and rating mean a lot to us. Thank you, and have a fantastic day!
Ayoub Nouam - Sale of used Toyota Yaris
by MrTin94 on 12/19/2024Ayoub Nouam helped us get what we think was the best deal. He did his best to make us comfortable and to guide us through the whole process. He showed us the car, made sure that we were satisfied at every step of the process... In general,… a great experience at Autonation.Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Best experience
by Jcarlos on 12/13/2024updated 12/19/2024Got help the minute I walk in Mr. Sepulvedad was experience and knowledgeable and tender to all my needs. Amazing experience will be back for one moreHi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience
by Linda P on 12/18/2024All of the people we interacted with, Adam,Roger and Zo were very nice and helpful. I haven’t purchased a car in a while and was worried about the process but I was very pleased with this purchase. There was never any pressure from anyone.… It was a great experience from beginning to end and I would recommend anyone wanting to purchase a used car.Hi Linda, thank you for taking the time to leave a review for us at AutoNation USA Katy. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Incredible car buying service!
by Mike Hunter on 09/25/2024updated 12/16/2024Justin is the salesperson we worked with. Very knowledgeable and made it super simple and easy.Sold Vehicle
by TLD1978 on 12/15/2024BOTH Justin & Manny - Professional, courteous, attention to detailHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Friendly Dealer
by TheBoss on 11/30/2024updated 12/06/2024Easy, friendly, polite service from Luis and Chris in sales and financing.Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Sold Car
by William on 11/29/2024updated 12/05/2024Robert and Tara were great. Gave us a price we felt was fair and everything.Hi William, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Katy. Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent experience
by TeeLewis on 11/27/2024updated 12/04/2024Sold my moms car with them. The experience was great. Becky was professional and explained everything upfront so I knew exactly what to expect. Upon arrival, everyone was very friendly and helpful. I’d definitely recommend them to anyone… looking to sell a vehicle and get a fair price.Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Katy. Thanks for the recommendation, and have an amazing day!
Amazing Experience at AutoNation with Roger & Marcel
by Wyatt F on 11/25/2024updated 12/03/2024I bought a car here and was given the most immaculate service and care when it came to the car buying process. I worked with Roger and Marcel at the Katy location. They sell with the gentle approach of understanding what your needs are and… finding the best solution for you. I visited and test drove a car a few days before and that had a simple problem with the Mass Airflow Sensor. I ended up deciding to buy the car, Roger made sure to keep me update on its status to be fixed ASAP. He and Marcel stayed with me an HOUR after closing to ensure that the problem was fixed so I could drive home with my newly purchased car. I live further away from the dealership and Marcel even drove to a nearby gas station to fill up my tank. The hospitality and support through a stressful process and big decision was unmatched. Having been to look at cars at four dealerships prior, I walked in assuming to be as disappointed with the service as I was all other dealerships. Roger and Marcel were my light at the end of the tunnel, making me confident and excited about my grand purchase. I would 10/10 recommend them and AutoNation to everyone!! Ask for Roger, Marcel or Summer at AutoNation to have all your needs met and more!Hi Wyatt, your comments keep us motivated and working hard for all our guests! If you ever need help, just give us a call. Happy motoring!
Roger at Autonation
by Sashagarcia on 11/23/2024updated 12/03/2024Roger was an amazing salesman who was very informative, willing to help, and great with explaining all of the details. He was super friendly and personable and made our stressful car buying experience so much better compared to other… dealerships in the area.Hello, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Happy Customer
by Rommel C on 11/21/2024updated 12/03/2024Sam did a great job helping me find the vehicle I was looking forHi Rommel, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Conner - salesman
by Lisa Marlow on 12/02/2024Conner is so sweet and caring I recommend going here and to himHi Lisa, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
Excellent service
by Traveler on 11/28/2024These are friendly people, doing an excellent job. They do their best to understand your expectations and openly and clearly negotiate to reach a win-win result. Particularly, Manuel Rosas has taken care of a couple transactions involving… different brands and models that I have sold to Autonation. He is a very experienced guy, with a clear understanding of the business and a very fluid and pleasant conversation. A 5 stars representative.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Roger Torres is the best!
by Christina on 11/24/2024I recently purchased a used car, and Roger Torres made the entire process seamless and enjoyable. From the moment I walked in, Roger was professional, friendly, and genuinely interested in helping me find the right car for my needs and… budget. He took the time to answer all my questions, provided honest advice, and never pressured me into making a decision.Hi Christina, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Katy. Don't hesitate to call us if you ever need anything. Be safe on the road!
Toyota 4Runner
Ram 1500
Chevrolet Silverado 1500
Toyota Camry
We make it easy - we'll buy your car with a check that you can deposit the same day, our 1Price Pre-Owned Vehicles come with a 5-day return policy*, we can sanitize your vehicle for your safety and we even offer free home delivery**. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details. **Home Delivery available at select locations.
- Complimentary Coffee
- Complimentary WiFi
Hello Andrea, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 05/08/2025