AutoNation USA Katy
Customer Reviews of AutoNation USA Katy
Review type:
I bought a car!!
I bought a car!!
by Andrea P on 05/03/2025William was a great and very patient salesman!Hello Andrea, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Toyota Tundra 1794 Limited Edition
by Chromerider on 04/30/2025This was the best experience buying a vehicle I’ve ever had. To begin with my salesman Marcell went out of his way to get all the information and extra pictures of the truck I asked for. He even got back to me on his day off to help with… arrangements. I purchased the vehicle from MO and flew down to TX to pick it up. Marcell met me at the airport and drove me to the dealership. He had the vehicle detailed and ready to go when I arrived. He went over all the functions of my 2024 Toyota Tundra and answered all my questions. Mr Drummonds in the finance department was able to get me payment to exactly what I told him I wanted it to be and arranged for me to do all the paperwork at a dealership near my home. I thought buying out of state would be a difficult thing to do . But the made the experience easier than dealing with a local dealer. I don’t buy new vehicles very often, but I will definitely reach out to them the next time I do. I would highly recommend AUTO Nation-Katy if you’re looking for a quality vehicle and friendly professional sales team.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
AutoNation USA Katy
by Julieta on 04/26/2025The associate I. C. was very helpful and kind in locating a vehicle that met our price requirements. I. C. also explained the benefits of purchasing through AutoNation and provided assistance with scheduling a test drive. We really… appreciate his help and assistance through the process. Thank you!Hi Julieta, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!
William & Kody- Great Customer Service!
by Glenda M. on 03/31/2025updated 04/08/2025The whole process was easy and fast. Thank you William & Kody for helping us get exactly what my brother wanted. You guys went above and beyond. Had a fantastic experience selling and buying a vehicle.Hi Glenda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Ic and christain
by Addling on 03/23/2025updated 03/28/2025He very helpful and friendleyHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
IC and Summer
by Hollywood on 03/22/2025Go in and ask for IC! Summer ties up any loose ends and they are both so on top of everything and communication. Can not recommend the both of them enough.Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
AMAZING customer service
by Chris Jones on 03/21/2025Sam LA was AMAZING!!! His customer service was truly outstanding, he was detailed, took us around to another dealership, and took time to explain everything and was very patient.Chris, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Sold used car
by Jingyuanyao on 03/21/2025Uploaded my car information to KBB for instant cash offer. Tara from AutoNation called me within minutes to schedule an appointment. I cleared out my car and drove on over. Met Robert, the manager who appraised the vehicle and offered me… exactly what KBB said. He was cordial and explained the process nicely. Overall a very quick process. Waited about 30-45 min for paperwork since they had to get loan documents from my bank and do a loan payoff. Rest was paid through zelle. Easy process if you don't want to go through some hassle selling your car privately.Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Sales
by Miss Merces on 03/20/2025George and Stefan and the others were so kind and patientHello, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Katy. If you ever need help, just give us a call. Happy motoring!
2nd 4R purchase from ANUSA Katy in a year!
by Dmartisek8 on 03/15/2025My God-daughter called me last week and said she wanted to go car shopping. She was in an old Tahoe with failing AC and said she needed something reliable that wouldn’t break down. I told her that would be a Toyota 4Runner, then. I… texted Summer (sold me my 4R in September) and asked about one I saw on the website. She had one of her sales associates (Shameer) grab it and we saw it as we pulled in. My God daughter loved it! I said we have to drive it first…. It was in great condition and Shameer and I discussed the thorough inspection of cars that come in and how ANUSA will not sell vehicles that have been chipped or modified in the CPU in anyway. This runner had been lifted but we were still able to opt for the warranty through AN. A great piece of peace of mind for this new young driver. We left with our needs met, terms in place and as happy customers thanks to Summer Stiles and her sales associate, Shameer at Auto Nation USA-Katy. I wish I made more money…I love buying cars LOL.Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Great experience
by Charly487 on 03/12/2025Clean dealership, honest salesman. Vehicle was in good condition and fair pricingThank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
2019 Honda Accord
by SatisCust100 on 03/08/2025ND, IC and Raheem provided amazing customer service. Finance manager negotiated on my behalf to work out a deal within my budget. Highly recommended you stop by and do business.We are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Best people
by DAEZ73! on 02/22/2025updated 02/28/2025The Sales, manager and finance were awesome. The salesman IC went beyond to make this car work with budget. After all was said and done I was able to add comprehensive warranty for 5 years! Definitely will come back next time i need a… vehicle and recommend them to everyoneHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Friendly people, horrible process
by Juandie on 01/25/2025The person that received my vehicle was friendly and helpful at all times. But the process was bad. When requesting an offer, I disclosed that the transmission needed a complete repair. I also arranged towing with their recommended tow… service. They were aware that the car didn't move and they made an offer. I went to the store with my towed car and they made a revised offer for less than half of the original offer. We settled on an intermediate point but I was very disappointed. Also, waiting for the check was painfully slow. First and last time dealing with AutoNationHello, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (832) 436-0605 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Luis S. Review
by Aryal Josey on 01/16/2025updated 01/23/2025Luis S. was very nice and did his best to find the best option for me.Hi Aryal, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Sold my car
by Remodel plus on 01/15/2025updated 01/23/2025Manny from Autonation reached out to me with there offer unseen and when I took it to them they honored their offer. superfast and easy transaction. Will definitely recommend.Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of AutoNation USA Katy and we hope to be of service again in the future.
Great Experience!!
by SDuncan on 01/22/2025The people (specifically George and Chris) were awesome!! We bought a 2017 Ram 1500 and were in and out in a very short time. We will definitely be back for future purchases.Hi, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!
Sales Retail Associate
by Chanda Josey on 01/16/2025Luis was great!! He worked hard to get my daughter the right apr and monthly note that she wanted.Hi Chanda, we're happy you found our staff to be supportive during your experience here at AutoNation USA Katy. Feel free to stop by if you ever need any more help.
IC
by Andiekn on 01/13/2025IC went above and beyond the experience that we had at other dealerships to make us feel comfortable and taken care of.We are pleased to hear you had such a positive experience with us, Andiekn! Don't hesitate to call us if you ever need anything. Be safe on the road!
Roger @ the Katy location
by Adrienne on 01/04/2025updated 01/13/2025Roger was very honest and friendly. He is an amazing salesman.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation USA Katy. Drive safe, and we'll see you on the road.
Phenomenal service Amazing communication
by Kielman301 on 01/09/2025Roger Torres went above and beyond to make sure I was taken care of. Kept in touch the entire and I was never out of the loop. If you need anything talk to Roger !Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Toyota 4Runner
Ram 1500
Toyota Tacoma
Toyota Camry
We make it easy - we'll buy your car with a check that you can deposit the same day, our 1Price Pre-Owned Vehicles come with a 5-day return policy*, we can sanitize your vehicle for your safety and we even offer free home delivery**. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details. **Home Delivery available at select locations.
- Complimentary Coffee
- Complimentary WiFi
Hello Andrea, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 05/08/2025