Customer Reviews of AutoNation Toyota Gulf Freeway
Review type:
Five-Star Review for Abdul Aziz at AutoNation Toyota
Office Manager
by subwaysally on 03/30/2023I went in with multiple issues. They were fixed and parts are on order. I will be finished with everything Tuesday (my choice) The parts were to only take one day for them to get.Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by Marquita H on 03/27/2023Nice people in and outside Cassie did a great job on getting me a shuttle ride home while service was being done.Hi Marquita, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Mr
by Mohammad on 03/25/2023The service advisor was not accurate in providing a timeframe for service and he is not communicating with the customer as should beHi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (713) 489-2097 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!
Service
by Pinep12 on 03/17/2023I was greeted and welcomed upon my arrival into the facility.Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Excelent
by Roberto on 03/16/2023My first time doing this at this place, everything was fast the people was nice and explain everything, did the job quick I had a great experience this timeHi Roberto, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Longer than expected
by Erik Ruiz on 03/06/2023I was told that I would wait one hour for my oil change. After an hour I was informed that my vehicle hadn't been serviced yet and to wait 20 minutes. After another hour I was finally given my keys back. The only reason I will return is… because I got a coupon for a free service on my next visit.Hi Erik, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2097 to discuss what we can do to help.
Maintenance
by John Devora on 02/27/2023Great fast service and friendly employees. I went on a Saturday, and they had lunch for the employees, and I was able to get lunch as well and complementary coffee and bottled water.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Superior service!
by ElenaSH on 02/24/2023I came to AutoNation Toyota straight after a disastrous experience at Mac Haik Toyota. What a difference!!! At AutoNation Mr. Chris Luong provided an unsurpassable service. He always goes above and beyond to make sure his customers are… satisfied, all T’s are crossed and all I’s are dotted. Impeccable attitude, deep knowledge of the product, and superior service. I was impressed so much so that one of my friends is already in the process of buying a new car from Mr.Luong. Way to go, AutoNation!Hi Elenash, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Outstanding Customer Service
by Reginald on 02/23/2023I Loved the walk around keeping us posted...Mike Exhibits Excellent Customer Service!Hi Reginald, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Windshield replacement
by Justinn on 02/16/2023Called in to replace my windshield just to be delayed almost 3 hours with things not related to my windshield. Was a waste of timeHi Justinn, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2097. We hope to hear from you.
Professional and Thorough
by Marcia G on 02/08/2023Very thorough and professional. They do just what is needed and they do it well.Hi Marcia, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
We car
by Msgloria on 02/04/2023I’ve just purchased my fourth Toyota from AutoNation. I have been dreading the process, but this time is very different. Pratik was my sales person and he could not have been better. He is the kind of representative for a business that a… company needs and wants. He represents them with excellence.Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Toyota Gulf Freeway. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Tacoma Service
by No name on 02/02/2023I was a few minutes late thanks to weather, but they were gracious and still had be out of there in less than an hour:) Price for an oil change is less here than at any of the quick stop places, plus they always look over my vehicle and… take care of anything that needs to be done. I would rather take my truck to the folks who know these vehicles, do not try to talk down to me because I am female and wait a bit longer than the quick oil change places any day of the week:)Car service oil filter change
by M.Tariq on 01/30/2023I have a wonderful service and my car work is finished with in time slot . I see excellent job done.Hi, we are pleased to hear you had such a positive experience with us! Thank you, and have a fantastic day!
Marvelous Service
by MsAmanda on 01/27/2023My AutoNation Tech was Jose and he was absolutely kind with an Amazing Attitude, he took his time to explain everything to me and also made sure I understood the type of service that was going to be provided. I didn't have to wait long, I… was in and out. Excellent Service from Jose. Thank you Jose.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Toyota Tundra 4WD
by jdKnight on 01/25/2023Great experience with a very nice, knowledgeable sales person (Angela Risinger). We got a good deal on a 2020 Toyota Tundra...very nice truck! Also, Abid Bhatti is a wonderful, kind person who helped us in the process! I would definitely… use AutoNation again!Hello, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
Great service
by David olvera on 01/20/2023Edmundo has a great people skills, he was very friendly and helpful. No other dealership has been so great as he had been with customer serviceDavid, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Steve
by Steve S on 01/19/2023Great Service. The service writer, Pablo, took great care of me. I will definitely will go back to him next time I need service.Hello Steve, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review! Drive safe, and we'll see you on the road.
Replace catalytic
by Murf6261 on 01/19/2023Speedy serviceHello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Customer service
by Virgilio on 01/17/2023José Muy amable, conoce su trabajo y buen servicio.Hola Virgilio, nuestro personal se dedica a brindar a todos nuestros huéspedes un excelente servicio al cliente y un trabajo de calidad en el que puede confiar. Si alguna vez necesita ayuda, simplemente llámenos. ¡Feliz automovilismo!
Oil chanhe
by Oscar Zavala on 01/17/2023Good everthing on time and qualityHello Oscar, we appreciate you taking the time to leave us a response, Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Shahrufh, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Toyota Gulf Freeway and we hope to be of service again in the future.
by Rowan Tanner on 05/28/2025