AutoNation Toyota Gulf Freeway
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Dealership Service Review
service Rating
Good mechanic, horrible rep
Written byon 04/20/2023
My rep gave me several missteps, Sending me some ridiculous quote, after texting my vehicle was ready, never responding to my text or email for a pickup, then giving me the wrong fob (someone else's). I am happy with repair (thus far) but not with the customer service!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Tirth Trivedi on 04/23/2023
Dealer Response
Hello Drroger, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (713) 489-2097. We'd appreciate the chance to make your experience a positive one.
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