AutoNation Ford Gulf Freeway
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Dealership Service Review
service Rating
Slow and not customer concerned
Written byon 01/10/2020
Did not like the way my vehicle was held for over 3 weeks for a damaged wire in door harness. I was not offered a rental and was given vague timelines of repairs. I had to do the leg work to get warranty involved to just have my vehicle stuck in limbo there. Only one person could have any say so to what was going on and it was frustrating. To top it off one concern didnt even get done, I will say the Ford Motor warranty department helped and covered it because of my persistence and loyalty to the brand.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
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Sofia Peters on 01/15/2020
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (866) 483-1761 to discuss what we can do to help.
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