AutoNation Ford Gulf Freeway
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Dealership Service Review
service Rating
Second time chance dissatisfied
Written byon 01/15/2021
Horrible, just needed an oil change I was there 3 hours and 15 minutes and my car never made it to the back, I could see it when I asked is it ready yet, so I said never mind I am leaving, I have prepaid services I will try to get a refund.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Laura Pacific on 01/29/2021
Dealer Response
Hello, we regret to hear that you had this experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
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