Audi West Houston
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Customer Reviews of Audi West Houston
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Customer service
by Customer 1 on 03/29/2025Very good people and they were very understanding and walked me through the process of getting my vehicle. Would definitely recommendMy Q5 Service
by asabal2001 on 03/22/2017Audi of west Houston did a great job, keep up the good work.2014 Audi A7 30T Quattro 25K ServicE
by BernardEL on 01/11/2017Additional work: Install GPS update, Dynamic 4 wheel alignment, balance, cooling system fluid exchange, wiper2 replace, Very good work. The car drives like a new car again. I was a little surprised at the price finally charged for the GPS… update which was explained to me by the unexpected time taken to update the system software (8hours) without which the new GPS software could not be loaded.Excellent Professional Service!
by HolteEndLion on 01/01/2017My Audi was recently serviced at Audi West Houston; it was excellent professional service and support right from booking the service through to picking up my Audi after the service. Josie Miller was exceptional in helping me book the… service, greeting me on my arrival for the service, keeping me advised of progress, and then reviewing the service with me when I picked up my Audi. Overall this was a great and very smooth first service experience at Audi West Houston. I look forward to continuing being an Audi owner and a very satisfied Audi West Houston customer for many years to come.Audi West Houston - Recall Campaigns
by DTB_Inc on 12/31/2016Gaylyn proved to be knowledgeable and eager to assist. Great Job !!Patricia Gorgoni
by Pdg0516 on 12/23/2016updated 12/30/2016Johzanne Miller was an excellent advisor. She was extremely kind, thorough, patient, and professional. She is an Asset to Audi.Audi West Houston an Excellent Experience.
by ElMarin1 on 12/16/2016I had a 7:00 AM appointment. The gates of the dealership were open when I arrived at 6:45 AM. I met Eric Ta, Audi Service Advisor, who introduced himself and prepared the paperwork for my first visit. He was able to review the history of my… pre owned Audi Q7 informing me of the previous maintenance. Erik was very attentive, articulate and interested in answering my questions, as well as, providing the necessary service to the vehicle. I was very impressed having never been in the facility prior to December 14, 2016. I had questions ranged from the extended warranty package that I had purchased to the size of the car tires. Erik addressed all my concerns. In waiting for my Audi Q7, I was surfing the Audi West Houston web site, interested in possibly acquiring another Audi. I was telephoned by Cory Christman, Audi Brand Specialist, and we discussed my interests in purchasing an additional vehicle. Later in the morning a gentleman approached me and introduced himself. It was Cory, generally, the IT Representative of so many firms remains anonymous. That was very nice of him to add that personal touch. The automobile was serviced for its 55K scheduled maintenance in a timely fashion. Honestly, I enjoyed the time that I had spent at the dealership, particularly Erik and Cory owning the 'experience.'Service
by Cyasumtym on 11/16/2016updated 11/28/2016The guys were great.. friendly and professional. I will returnAudi of West Houston
by dnacpil on 11/15/2016updated 11/28/2016Service is excellent but price for the brake job was highAudi Vehicle Service
by davidmg75 on 11/18/2016Professional, prompt, high quality service.Great Service
by Fwross1 on 10/03/2016updated 10/14/2016I just dropped in to see about getting service done. They took me right in and was done very quickly. Great customer service.2014 Audi A4
by gcardoza09 on 10/06/2016Check engine light turned on and vehicle drove a bit rough. Called Audi West Houston and they walked me through the steps to get my vehicle towed free of charge and they fixed my vehicle by the next day. Awesome service and great… communication!Meh...
by Trenton64 on 08/10/2016Average experience. 55K Service on an A6 ended up costing about $1500 once you factor in an alignment, and an oil pressure switch problem (pretty common). Mostly expected this. Alignment feels off now, where as it seemed perfectly fine… when it went in... Audi offered to fix it, but I'm heading out of town tomorrow and don't have the time to deal with the service dept / shuttles / etc. Taking it to a place closer to where I live that only does alignments. Place was clean. Customer service was nice enough. No loaner, but they did shuttle me to work / back. Service dept can be hard to reach. Not just my individual rep, but getting anyone in general to answer a phone took around 30 min (called from about 3pm to 3:30pm on 8/9/16 if you're wondering Audi Support) Not impressed for $1500.Thank you for taking the time to provide us with feedback from your recent service visit to our dealership. At Audi West Houston, we strive to provide our customers with an accurate and thorough service experience, and we apologize that we fell short of your expectations. We are disappointed to learn that about the difficulty you had reaching our team, and we apologize for any inconvenience this may have caused you. We would like the opportunity to speak with you directly to do what we can to restore your confidence in our business. Please contact our Service Manager Michael Machauer at Michael.Machauer@audiwesthouston.com or 281-899-3451 at your earliest convenience. Thank you again for your review, we look forward to speaking with you shortly.
25,000 mile service
by angus12356 on 06/28/2016updated 07/08/2016I recently brought my Q5 in for it's 25,000 mile service. The staff are very helpful from the moment you walk in to the dealership and I was taken care of within 2 minutes. Chen was very thorough and explained what the check up would… entail. I waited for an hour and 15 minutes which was within the window of wait time I had been told. Very comfortable waiting area and free WiFi were nice features. I had purchased the maintenance service program when I purchased my car so the service was free except for the rotation and balance for my tires which I paid roughly $60 for. I felt that was about double what tire dealerships cost but went ahead and had it done since I was already there. Very quick, in and out and easy.Overpriced with joyriding mechanics
by MyMK1TT on 07/07/2016Trip computer showed redline runs to 85MPH for the "test drive" (that's 25MPH over the speed limit on the interstate in front of the dealer).Thank you for bringing this to our attention. We would like the to speak with you directly to learn more about this matter. Please contact our General Manager, Kevin Lind at Kevin.Lind@audiwesthouston.com or 281-899-3400 at your earliest convenience. We look forward to speaking with you shortly.
Excellent customer service at Audi West Houston
by LinhDang on 07/07/2016My husband and I were tremendously impressed by Gaylyn, a Service Representative at Audi West Houston. She helped us obtain our car service in a polite & professional manner of which we appreciated very much. She's definitely a gem in this… business.Replacement valve to engine went well!
by audigirl42 on 07/05/2016Problem was diagnosed quickly even though I was a drop-in, and car was repaired and washed so quickly that it was while I waited. Service technician was very friendly and helpful.Excellent service
by erincon on 07/05/2016The dealership has great facilities. Above all, the service offered by John Dakus was excellentGreat Service at Audi West Houston
by Dini1111 on 06/30/2016I enjoy going to the West Houston Dealership Everyone remembers me. I get a cup of coffee and do some work in very comfortable surroundings. They are professional as well as pleasant.15k checkup
by ngatling on 06/27/2016Excellent service department!! The main reason I choose a dealership is due to the service as this is a five year relationship and buying is a one day relationship. Their service is always more than expected.Service at Audi West Houston
by RetiredBill83 on 06/23/2016I had a low tire pressure light come on. I was able to drive to the service department. They analyzed it upon my arrival and quickly reached the conclusion that I had a puncture of some sort. Since I had the tire insurance for low profile… tires, they quickly contacted the insurance company and then replaced my tire. All done within an hour.
About our dealership
Your satisfaction is our priority, and we’re so glad to hear we delivered. Thanks for sharing your experience with us!
by Kennedy Seaton on 03/31/2025