Audi West Houston
Customer Reviews of Audi West Houston
My Q5 Service
byon 03/22/2017
Audi of west Houston did a great job, keep up the good work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2014 Audi A7 30T Quattro 25K ServicE
byon 01/11/2017
Additional work: Install GPS update, Dynamic 4 wheel alignment, balance, cooling system fluid exchange, wiper2 replace, Very good work. The car drives like a new car again. I was a little surprised at the price finally charged for the GPS update which was explained to me by the unexpected time taken to update the system software (8hours) without which the new GPS software could not be loaded.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Professional Service!
byon 01/01/2017
My Audi was recently serviced at Audi West Houston; it was excellent professional service and support right from booking the service through to picking up my Audi after the service. Josie Miller was exceptional in helping me book the service, greeting me on my arrival for the service, keeping me advised of progress, and then reviewing the service with me when I picked up my Audi. Overall this was a great and very smooth first service experience at Audi West Houston. I look forward to continuing being an Audi owner and a very satisfied Audi West Houston customer for many years to come.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Audi West Houston - Recall Campaigns
byon 12/31/2016
Gaylyn proved to be knowledgeable and eager to assist. Great Job !!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Patricia Gorgoni
byon 12/23/2016
Johzanne Miller was an excellent advisor. She was extremely kind, thorough, patient, and professional. She is an Asset to Audi.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Audi West Houston an Excellent Experience.
byon 12/16/2016
I had a 7:00 AM appointment. The gates of the dealership were open when I arrived at 6:45 AM. I met Eric Ta, Audi Service Advisor, who introduced himself and prepared the paperwork for my first visit. He was able to review the history of my pre owned Audi Q7 informing me of the previous maintenance. Erik was very attentive, articulate and interested in answering my questions, as well as, providing the necessary service to the vehicle. I was very impressed having never been in the facility prior to December 14, 2016. I had questions ranged from the extended warranty package that I had purchased to the size of the car tires. Erik addressed all my concerns. In waiting for my Audi Q7, I was surfing the Audi West Houston web site, interested in possibly acquiring another Audi. I was telephoned by Cory Christman, Audi Brand Specialist, and we discussed my interests in purchasing an additional vehicle. Later in the morning a gentleman approached me and introduced himself. It was Cory, generally, the IT Representative of so many firms remains anonymous. That was very nice of him to add that personal touch. The automobile was serviced for its 55K scheduled maintenance in a timely fashion. Honestly, I enjoyed the time that I had spent at the dealership, particularly Erik and Cory owning the 'experience.'
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Audi Vehicle Service
byon 11/18/2016
Professional, prompt, high quality service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 11/16/2016
The guys were great.. friendly and professional. I will return
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Audi of West Houston
byon 11/15/2016
Service is excellent but price for the brake job was high
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
2014 Audi A4
byon 10/06/2016
Check engine light turned on and vehicle drove a bit rough. Called Audi West Houston and they walked me through the steps to get my vehicle towed free of charge and they fixed my vehicle by the next day. Awesome service and great communication!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 10/03/2016
I just dropped in to see about getting service done. They took me right in and was done very quickly. Great customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Meh...
byon 08/10/2016
Average experience. 55K Service on an A6 ended up costing about $1500 once you factor in an alignment, and an oil pressure switch problem (pretty common). Mostly expected this. Alignment feels off now, where as it seemed perfectly fine when it went in... Audi offered to fix it, but I'm heading out of town tomorrow and don't have the time to deal with the service dept / shuttles / etc. Taking it to a place closer to where I live that only does alignments. Place was clean. Customer service was nice enough. No loaner, but they did shuttle me to work / back. Service dept can be hard to reach. Not just my individual rep, but getting anyone in general to answer a phone took around 30 min (called from about 3pm to 3:30pm on 8/9/16 if you're wondering Audi Support) Not impressed for $1500.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Overpriced with joyriding mechanics
byon 07/07/2016
Trip computer showed redline runs to 85MPH for the "test drive" (that's 25MPH over the speed limit on the interstate in front of the dealer).
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Excellent customer service at Audi West Houston
byon 07/07/2016
My husband and I were tremendously impressed by Gaylyn, a Service Representative at Audi West Houston. She helped us obtain our car service in a polite & professional manner of which we appreciated very much. She's definitely a gem in this business.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Replacement valve to engine went well!
byon 07/05/2016
Problem was diagnosed quickly even though I was a drop-in, and car was repaired and washed so quickly that it was while I waited. Service technician was very friendly and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 07/05/2016
The dealership has great facilities. Above all, the service offered by John Dakus was excellent
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service at Audi West Houston
byon 06/30/2016
I enjoy going to the West Houston Dealership Everyone remembers me. I get a cup of coffee and do some work in very comfortable surroundings. They are professional as well as pleasant.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
25,000 mile service
byon 06/28/2016
I recently brought my Q5 in for it's 25,000 mile service. The staff are very helpful from the moment you walk in to the dealership and I was taken care of within 2 minutes. Chen was very thorough and explained what the check up would entail. I waited for an hour and 15 minutes which was within the window of wait time I had been told. Very comfortable waiting area and free WiFi were nice features. I had purchased the maintenance service program when I purchased my car so the service was free except for the rotation and balance for my tires which I paid roughly $60 for. I felt that was about double what tire dealerships cost but went ahead and had it done since I was already there. Very quick, in and out and easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
15k checkup
byon 06/27/2016
Excellent service department!! The main reason I choose a dealership is due to the service as this is a five year relationship and buying is a one day relationship. Their service is always more than expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service at Audi West Houston
byon 06/23/2016
I had a low tire pressure light come on. I was able to drive to the service department. They analyzed it upon my arrival and quickly reached the conclusion that I had a puncture of some sort. Since I had the tire insurance for low profile tires, they quickly contacted the insurance company and then replaced my tire. All done within an hour.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service, personal attention. Clean, modern waiting facilities
byon 05/25/2016
I appreciate the personal touch Audi has in the way they treat thw customers and in its facilities. They care and try their best to solve the issue efficiently.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments