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Audi West Houston


15865 Katy Fwy, Houston, TX 77094 (map)
Today 09:00 AM - 07:00 PM
Sales Rating
Recommend:
Yes (23) No (2)
Service Rating
Recommend:
Yes (1) No (0)
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Dealership Service Review

5 out of 5 starsservice Rating
25,000 mile service
Written by angus12356 on 06/28/2016
updated 07/08/2016

I recently brought my Q5 in for it's 25,000 mile service. The staff are very helpful from the moment you walk in to the dealership and I was taken care of within 2 minutes. Chen was very thorough and explained what the check up would entail. I waited for an hour and 15 minutes which was within the window of wait time I had been told. Very comfortable waiting area and free WiFi were nice features. I had purchased the maintenance service program when I purchased my car so the service was free except for the rotation and balance for my tires which I paid roughly $60 for. I felt that was about double what tire dealerships cost but went ahead and had it done since I was already there. Very quick, in and out and easy.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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