Graff Chevrolet
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Customer Reviews of Graff Chevrolet
Review type:
Grand Prairie Chevrolet
by Michael on 04/16/2025
Was smooth and easy
28 reviews
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owner
by alfonso on 05/15/2025updated 05/20/2025everybody who attended me were nice and very professionalThank you for your kind review; we are happy to pass along your comments to the team here at Graff Chevrolet Company! We look forward to your next visit! Take care!
Grand Prairie Chevrolet
by Michael on 04/16/2025Was smooth and easyMichael, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Graff Chevroett in Grand Prairie TX
by Ltlethel on 12/07/2024updated 12/16/2024The staff at Grand Prairie Graff Chevrolet redefine hospitality. Winston Howell (seriously, he deserves a raise) patiently answered my gazillion questions. He didn’t push; he guided. And when I hesitated, he offered me assurance that I am… receiving the best deal with fair market rates and showed me proof, Grand Prairie Graff Chevrolet isn’t just a dealership; it’s a destination. I've been going there for years, look them up they’ve got an SUV with your name on it. And if you’re lucky, Mr. Howell will be there to guide you through the adventure.We're happy you found our staff to be so supportive during your experience here at Graff Chevrolet Company. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service
by SheilaB on 02/19/2021updated 02/26/2021Awesome friendly serviceGreat experience
by Russ on 06/05/2019I had been shopping for a replacement vehicle for a couple weeks. Dealt with several dealerships and private sellers. Found what I was looking for through the internet at this location and decided to pay a visit. I was immediately… greeted by a very nice gentleman by the name of Reuben Flores. He was very helpful, personable, and professional. I was satisfied with the condition and price of the vehicle, and sat down for the long drawn out procedure of "wheeling and dealing". This actually didn't happen-- I stated what I was looking for as far as payments, and was immediately surprised at what they came back with. Reuben and team fought further to get where I wanted to be, and I walked out the door with a new (to me) vehicle, and a payment amount that was right where I wanted to be. I've bought several vehicles in my lifetime, and This by far has been the best dealership transaction I have experienced. Thanks Reuben!!!Exceptional, caring customer service
by Tarick on 03/09/2018Graff Chevrolet & the staff there are absolutely great, caring, willing to help people. My wife & are in the market for a vehicle for her. Since we purchased our 17 Silverado from Graff, of course they were the first I called when we saw… the need for a second vehicle. Carlos Machuca, Stefani Cornejo & Albert, one of the sales managers began working tirelessly & was there at every turn to answer questions & help. Although we have decided on another vehicle, I wanted to take this opportunity to ask that these individuals to be recognized. They listen, are attentive, they call back, they do everything in their power to help & that makes all the difference. I will, without a doubt be going back to Graff for our next vehicle which I'm looking to trade our 17 Silverado for either an 18 or 19 Silverado, either LT or LTZ Z71 since our family will soon be expanding. These individuals are Gold Star Quality & deserve recognition. Great job GM & GRAFF for having these stellar individuals on your team. Author-Tarick Brittingham Thanks Albert, Carlos & Stefani for everything! See you soon!Triple priced service
by Claycrusher on 01/19/2018I had my sway bar linkages break on my Suburban while driving through the Dallas area. I'm from out of state. The positive- the service staff was friendly and was able to fix it while I waited. The negative- they charged me 2 hrs of labor… when the GM computer system says it's a .7 hr job. Their excuse was because the bolts were rusted.... that's expected when they are old enough to break. I contacted my home town GM dealership, who knowing the bolts had to be cut off, still stated that it was a .7 hr job. My independent mechanic also stated it was a half hour to hour job with the cutting. But since I was transiting through, they realized they had the opportunity to make some extra off me. Rather classless for a dealership. I would suggest avoiding this dealership if at all possible!Thank you so much
by NicoleTucker on 12/30/2017I would like to say thank you to Nelson he got me into a 2018 CHEVY CRUZE LA I love it he did an awesome job he has great customer service skills and is a very good sales man thank you again Nelson your the best. Nicole TuckerGreat used car buying experience
by Parentofteens on 12/18/2016Bought a used car from Josh at Graff. Very honest. Best used car purchase experience ever, and I've bought many used cars for the teens through the years. Way to go! I would definitely make the drive for future purchases. A+We're so happy to hear this wonderful feedback about your buying experience with Josh. We're very happy to hear that you'll be returning for future purchases. We look forward to welcoming you back again! Thanks!
Graff work
by Truck_1 on 04/01/2015updated 04/16/2015They take care of me. Drop me off at work, pick me up. Answer my questions. I trust Graff. I bought my truck from them and will probably buy my next one from them if we can continue to make deals.Service at Graff
by Ken422 on 03/12/2015Service rep Ralph Luna was very pleasant. He was attentive and informative regarding all my service matters. All cost matters were clearly addressed before service was started.First Oil Change
by SLPT on 02/01/2015updated 02/20/2015Staff is Friendly. They take time to answer my questions which have been quite a few since this is the first vehicle I have had to purchase on my own." My Testimony"
by Ronee on 02/05/2015updated 02/17/2015First of all this was my very first new car buying experience and it was delightful. It started with Mr. Kelvin Ellison who was just AWESOME --he made me feel like I was the center of attention very detailed oriented-- overall a nice guy… and I am not just saying that because he is my friend it is just because its the truth. He was courteous, attentive -- and for that I really appreciate it. At first I was nervous but he made me feel at ease and for that I am grateful. Just love Kelvin. Secondly Bill, what can I say about Bill he was just great --he too was very courteous and outgoing and just made me feel like we have been knowing each other for years and for that I am thankful...Thirdly Joel was the papers guy and he explained everything to the fullest and I would have never known it was his first day in his new position unless he told me--he was very personable--thanks Joel...And last but not least Tom who would say is the $$$ guy---LOL he took my down payment --less than what I thought it was going to be and for that I am so blessed. The whole team made my new car experience a delightful one. I have not stopped smiling since I drove off the parking lot. From the moment I walked in the door till the time I was given the keys --It was a joyous experience one that I will never ever forget. bible says you have not because you asked not and I asked for the 2015 Camaro and I got it!!! Thank you Kelvin, Bill, Joel and Tom for starting my NEW YEAR off right. Thank you Love all of you and Keep up the Excellent Superb Delightful Customer Service. You all are the BEST EVER!!!! Thank you from the bottom of my heart....for making this a memorable experience.Colorado
by bullet2198 on 01/23/2015updated 02/02/2015I found the exact pickup I was looking for and the buying process only took a couple of hours. I liked dealing with a small dealership.Great service at Graff Chev
by MOSS1942 on 10/16/2014updated 11/10/2014Service is always helpful , my headlight was out, took car in and somehow it had come unplugged , they plugged it in and no charge, YEAH!!!!Good People
by skipnclifton on 11/08/2014Did exactly what they said they would do. Might could show us country folks little more bout all the car can do but overall perfect. Oh build a bridge across the street hahaTruck Serviced for Weird Sounds
by jobie09 on 10/07/2014updated 10/20/2014I took my truck in because it was making weird sounds but they were unable to find what the problem was. It is still making the sounds and started it two days after getting the truck back.Sonic LT - New Purchase
by Itzlove7 on 10/09/2014Denny is a great sales representative. He is very personable and friendly. He is very knowledgeable and he does his best to get you the best deal possible.BAPope
by Bapope on 10/06/2014Service was ok seamed to be pressure but normal for service,parts seamed like a high school hang out with a customer cussing in Spanish with normal conversation to counter boynew cars
by Onayvonne52 on 08/29/2014Everyone was great , especially sale persons Kelvin E. and Mickey they were super great in helping me and my granddaughter Ka'Shadra with buying her first car. Thank Graff Chevrolet Staff, You Rock!!!!!!!!Ms. FluellenNew Management
by jlpadilla on 07/31/2014I brought my car in back in May for inspection and oil change. I believe the inspection was done because I go my sticker but the oil change that I was charged for was not done. When I explained this to the New Service Manager he took care… of it and made sure my oil change was done. Not to mention, my car was inspected this time and found out that I do need additional work done for my vehicle to operating at peak performance. I am completely satisfied.
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Silverado 2500HD
Chevrolet Colorado
About our dealership
Graff Chevrolet’s sales staff is committed to finding the car that best meets your needs and fits your budget. We know the difference that the right vehicle can make in your daily life, and we pride ourselves and helping you find the vehicle that makes your everyday driving easier and more enjoyable.
What sets us apart
Graff Chevrolet is known for its high customer satisfaction across all of its departments. Whether it chatting with our knowledgeable sales staff or having your Chevy vehicle serviced in our service center.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish
Michael, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Serenity Gibson on 04/17/2025