EchoPark Automotive Dallas (Grand Prairie)
Customer Reviews of EchoPark Automotive Dallas (Grand Prairie)
Review type:
Very Positive Experience
Great car prices, patient salesmanship.
by CMH_2603 on 09/22/2024The car prices are nearly always the best prices I can find around the metroplex. Becides this, the other part I find ideal, is that the cars they sell are in the manufacturer's warranty. They do also offer extended warranties, through… 'Ally' - that I've used twice with my GMC. Both times using this went smoothly, with minimal issue. The only part I did not like, was that they now have a, "mandatory 5 year appearance protection plan." This plan is an additional $699 on top of TT&L. It IS plainly stated on the website and at the dealership, and can not be removed. This being the 3rd car I've purchased from this dealership, apparently this has become mandatory as of 2/2024. Here it's good experiences with purchasing. Lastly, if you hate haggling, the prices are set -it is a no haggle system. I recommend this dealership, the cars are good and the prices even better.This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
Best experience ever buying a car
by Bethbrown on 09/16/2024Stephem was amazing. My car is amazing. Finance was above average. This was the best car experience I have had in 30 years. Customer for lifeWe’re overjoyed to hear about your 5-star experience! Our goal is to lead [insert city] in customer satisfaction, and reviews like yours inspire us to keep pushing forward. We hope your new car brings you endless smiles and adventures. Thank you for being part of our journey to #1! -DeAndre
Same ole same ole
by Fooled Again on 09/14/2024I thought upon entering that this place would be different than a regular dealership. They make it seem as easy as shopping for groceries. They have you go to a computer, pick the cars you like and choose up to 4 keys to different cars to… go out on the lot to make sure the car matches what you liked online with in person. I actually liked this part of it. I thought it was fresh. But what wasn’t fresh, or better yet was stale even was the financing part. The same old routine where you have to do a lot of back and forth with the sales guy-talks-to-the-finance-guy-only bit. I wouldn’t have had to do any back and forth if they’d just honored their website’s financing numbers. There is this “Check financing” button on their website which is not only the normal website at home, the same they have on all their computers for you to search. On the site there’s this “check financing” button that lets you run numbers with hypothetical credit scores, percentages and length of loan terms. I understand these aren’t actual numbers but when their 1st, 2nd, and even 3rd “Offers”, when mind you there isn’t supposed to be any haggling, are almost 200, 150 or even 100 more a month than what I calculated ... on their website ... I know I’m not only dealing with non up and up people, I’m dealing with the same old salesman tactics; shady salesman tactics at that. If they’d just honor their numbers I would’ve been totally fine with no haggling. I also need to add that when I was running my own numbers at home and at Echo Park, I was thinking my credit was good. When they actually ran it, it came out great, even according to their website!Hi, thank you for taking the time to tell us about your experience. Reviews like this help us improve. Please reach out to me directly as I would love to connect with you on this negative experience. Thanks. -Ben, Customer Service Manager (214) 674-6185
Super good service fast and easy
by Aliyah on 09/10/2024Mee hing is so kind and has amazing customer experience made our experience so much easier.This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
A salesperson who listens!!!
by AGarden on 09/06/2024Logan was such a wonderful person to deal with. He listened! Which is so important when dealing with customers.This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
Ask for Mee!
by AmandaH on 09/04/2024Mee at Echo Park Grand Prairie was fantastic! She communicated everything (pricing, fees, what I was paying for) clearly and concisely. She really worked with me and the finance department to get a monthly payment that I was comfortable… with without missing out on any of the warranties or additional perks. I highly recommend Echo Park and you should ask for Mee!This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
First time
by Johana G on 08/27/2024Great experience. Stress free. Great collection of cars. I didn’t feel rushed or pressured. They have a very open space and I didn’t feel trapped.This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future. -Ben, Customer Service Manager
No haggle, Great Prices!
by Jmo on 08/24/2024Really enjoyed the no haggle low price shopping experience. J my experience guide was amazing to work with and would buy again with him.This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future. -Ben, Customer Service Manager
2024 Nissan Altima
by Candy E. on 08/20/2024This is our 3rd purchase at Echo Park and our experience gets better each time. Xi was an awesome sales person. She was very knowledgeable and pleasant with a "no pressure sales technique".This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
Honest And Courteous Business
by Beaver7 on 08/15/2024Echo Park did exactly what they advertised they would do. No hard pressure sales tactics - no pressure to put more money down & no long waits! I really enjoyed my experience there & will recommend them to family and friends.This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future. -Ben, Customer Service Manager
Satisfied customer here!!
by Brenda Lewis on 08/15/2024my overall experience with Echo Park automotive was nothing less than the easiest car buying experience I’ve ever had. I would recommend this place to anyone looking for a new car. The selection is large. The sales persons are… knowledgeable. The test driving was made easy accessible. And I am very happy with my new BMW.This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future. -Ben, Customer Service Manager
Eco park review
by Dubyaoh on 08/13/2024The truck I found at the Grand Prairie facility was great. 2022 Ram 1500 Classic Warlock. Red with black trim. Beautiful truck, low mileage, clean carfax, great price on my trade in. So why 3 stars? It took six hours to complete. 10… minutes with our salesman Adrian, then he’d disappear for 30-40 minutes. Six hours! Walked out with a ridiculous interest rate of 13.9 with a credit score of 812. Am currently refinancing with my bank for 5.9. Their vehicles are good deals price wise, but be prepared to buy a $699 appearance coverage policy that they say is mandatory on all pre-owned vehicles. (They are going to realize that with me living in a farm, their policy is going to get a workout on removing upholstery stains and tears. And removing little dings from bumping into things.)This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
Benjamin, I’m glad you’re happy with my response. I am happy with the truck. I was NOT happy with the buying experience. 6 hours? And 13.99% interest?? And the $699 “Mandatory “ appearance package/ insurance? That I was told was mandatory on all vehicles… that the paper work states in the fine print is NOT mandatory.
2021 Jaguar F-Pace
by madiabraham on 08/02/2024I had a great experience purchasing my second vehicle from Echo Park! Mark Johnston helped me with my new vehicle and was very helpful and professional!This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future. -Ben, Customer Service Manager
So thankful for Echo Park and Logan!
by Lynsi B on 07/08/2024Logan was so easy to work with! Echo Park has the best prices and I’m so glad we went with them. Couldn’t have asked for a better experience. So glad they care about giving people good prices and great service. I will recommend this place a… million times. Ask for Logan!!This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future. -Ben, Guest Loyalty Specialist
Not sure what "title" here represents or means??
by Ann Pruett on 07/01/2024I drove up from Sherman, Texass which is a long trip for me. I am 80 yrs. old and I was driving a giant rental car which was very difficult for me. The traffic I encountered was thick and aggressive. But, I saw this wonderful 2019 RED… Lincoln MKC. I had a blue 2017 Lincoln MKC which I loved and was so hqppy to find yours. The salesman Bryan, was very nice but very new and didn't explain things to me. I have bought 2 other cars by myself since my husband died and never had a problem. But as this "deal" progressed, it became clear to me that I needed help. Every question I asked, he didn't know and there was so much more he should have told me without my aslking. I have been in contact with several other people at the Guest Loyalty Center there trying to undo some mistakes or problems. Mostly with Toya who has been wonderful to deal with. She got me a refund on a part that had to be replaced. I have tried to each her on the last problem I have which is the $699. appearance charge which showed up in my contract. I told Bryan I was not aware of this and wanted it taken off. He went to his boss on two occassions and came back with a No. It was getting late and I had a long drive home so signed papers and left. Upon reading more about this charge on a Final Acceptance page, I noticed it said I was to review the Products I had selected??I never checked this off or read it or had it explained to me. It also says the products are optional and NOT a requirement to purchase, yet when I asked Bryan about it being on the contract page where I first noticed it, he said there was no option, I had to buy it. I said I was too tired to go on and had to get going before dark. I fiogured I would read more later and figure it out. This whole part was like Elder Abuse and I was left to figure out it all out as Bryan was not able to explain it and runing back and forth to his boss with just a No answer didnt help at all. This is a lot of money for a procedure I was never explained about and never wanted to add to the contract. Someone, like his boss, should have come out and explained it to me but never did. I felt then and still do today, that I was rushed in and out and mislead. Neer have I felt this way with any other dealership. I was treated with respect and everything was totally explained to me. They cared about their reputation and my understanding of it all. The contracts were so messy and reprinted so many times, it was hard to read a lot of it. The whole transaction was very uncomfortable and regrettable . I do love my car but the service was horrible. And what in the world is apperance protection??? just another way to add money to the contract for something not needed. Very unhappy with it all during the contract stage. Never heard back from Bryan who was probably told not to contact me. I feel badly for him because he was so untrained and not helped out during this whole mess. A thankyou to and for Toya who helped me out a lot on everything except this apearance part and hasnt returned my last 2 calls to her. She had said she would try to see what she could do and get back to me which she hasn't yet. I mailed her a lot of information which you could ask to see which explains things better. I hope to hear back from you ASAP and get this taken care of. Thank you for reading this and responding.Would you mind giving us the opportunity to make this right? Please call me at (469)-847-3141 so we can work on ways to improve. -Larry, Sales Manager
Fair and friendly!
by Curtis on 06/02/2024Very fair prices and friendly staff. Christy and the finance guy (didn’t catch his name) were very easy to work with and tried making the experience as seamless as possible.Thank you for the kind words, Curtis! Thank you for purchasing from EchoPark!
Quick and Easy. Who says that about a vehicle purchase?
by Ash on 04/03/2024Josh is our salesman. Transparent, quick responses and car fueled up and ready to roll when we got here! Happy customer!Thank you for the kind words. Happiness is what we do, and if there’s anything else you need, let us know.
Buyer
by Tatyana D on 03/16/2024I brought a car at EchoPark from the sales associate Andrew it was amazing he helped me every step of the way he wasn’t trying to get over on me as most sale associates at different dealerships would he explained everything I was purchasing… in detail. The dealership overall was a nice experience I will return if I ever need a car in the future.Car purchase
by Yvonne 76 on 02/29/2024Noah was amazing and he was patient and he explained everything! And I will continue to purchase cars from Echo ParkWe call this a win-win; a happy guest AND a great review! Thanks so much for sharing your thoughts. -AJ, Guest Loyalty, GLC.Dallas@echopark.com, 972-375-0245
Easy purchase
by CDH1965 on 02/24/2024They make buying a car easy. Pick one out online, test drive and buy.The admin matters
by Chas H DFW on 01/27/2024Had to come back to dealership to sign paperwork again, took my deposit and then did not credit it until I caught the mistake 👎🏾
Nissan Rogue
Hyundai Tucson
Nissan Altima
Thank you so much for taking the time to leave us a review! We are thrilled to hear that our salesperson was able to help you during a difficult time and get you into the perfect vehicle. We strive to provide excellent service to all of our customers and we are so glad that we could assist you in regaining control. Thank you for choosing us as your dealership!
by DeAndre King-McNeal on 05/29/2025