Glenn Polk Chevrolet Buick GMC of Gainesville
Customer Reviews of Glenn Polk Chevrolet Buick GMC of Gainesville
Review type:
Happy customer!
Very happy with the new leadership
by Ryan Hennigan on 09/11/2025updated 09/24/2025Charged $800 to do a simple fuel pump control module. I would recommend a smaller shop for more realistic affordable prices. Would not go there for repairs! Update September 2025: Cory brown the service director reached out and was very… professional and respectful. He corrected the situation and because of him I will be continuing to use them.Thank you, Ryan. We sincerely apologize for the pricing issue early on and truly appreciate your patience while Cory and his team worked to make things right. Cory’s professionalism and respect are a big part of why we’re proud of our service department, and we’re grateful for the chance to continue serving you.
This place is amazing
by Travis H on 09/15/2025I went there looking for a cheap car to just get me by, and ended up with a car that will last and is perfect for my family. The entire staff is so friendly.Thank you, Travis. I am glad our team was able to help you find not just a car to get by, but one that is perfect for your family. Hearing you call the experience amazing and the staff so friendly means the world to us.
My car was there for 6 days with no feedback and not fixed
by M Elliott on 09/17/2025Apparently my “tech” became ill and left. Was reassigned to another tech and I played phone tag with my service representative for two days. The estimate to diagnose (not fix) was very high. I picked up my car. Have an appointment with… another dealer at much lower price.Great service and great people
by Marcus Parkhill on 09/17/2025Had an issue with my wife's vehicle. They took care of it quickly and Teresa was great at communicating what was being done.Thank you, Marcus. I am glad we were able to get your wife’s vehicle taken care of quickly and that Teresa kept you updated along the way. Clear communication and fast service make all the difference, and we appreciate your trust.
Happy customer!
by Eddie Owens on 09/15/2025Orlando was our salesman he went above and beyond to make us happy. Would definitely recommend him to anyone that wants to buy a vehicle.Thank you, Eddie. I am glad Orlando went above and beyond to make sure you were happy with your purchase. Recommendations like yours mean the world to us, and we are grateful for your trust.
They kept me from getting all wet!
by Super Dave on 09/15/2025My driver's side window quit working, and of course it was halfway down. They diagnosed the problem and had the part the next morning. It was ready to go by noon. Although the part was very expensive, they got it quickly.Thank you, Super Dave. I am glad the team was able to diagnose the problem quickly, get the part in, and have you back on the road before the rain hit. Even though repairs can be costly, it is great to know we were able to save you from getting soaked. Always happy to help keep you dry and rolling!
Friendly service department
by Mike A on 09/13/2025Theresa Made appointment for service of my car convenient. Appointment itself : I was greeted kindly by Theresa who reviewed general service needs. When cabin filter needed I was shown my filter . Quick service. Able to use discount… coupons. Previous service visit Ms. Theresa and service Manager made sure my cruise control fixed. Have not had any issues with my cruise control control since their repair . Good teamThank you, Mike. I am glad Theresa and our service team made things so smooth and convenient for you, from scheduling to walking you through your vehicle’s needs. It is great to know the cruise control repair has been solid and that you were able to use discount coupons as well. We are proud of our team and grateful for your trust!
Glenn Polk
by Stevey Newman on 09/13/2025David West and the whole sales crew were very friendly and made the experience great!Thank you, Stevey. I am glad David West and the sales team made the experience such a good one for you. Friendly service and a smooth process is exactly what we aim for. We’re grateful for your business!
2024 GMC AT4 3500HD
by Brent on 09/02/2025updated 09/08/2025Low pressure sales person Orlando, friendly and very knowledgeable about GMC.Thank you, Brent. I’m glad to hear Orlando took such good care of you with his friendly, low-pressure approach. He knows his GMCs inside and out, and it is great to see that come through in your experience. We appreciate you!
Best in the business
by David G on 09/06/2025Glen Polk GMC service department is the best. All the employees are so knowledgeable, helpful, and friendly. Paulo and Theresa are wonderful. I won’t go to anywhere else.Thank you, David. Hearing you call our service department the best really makes our day. Paulo and Theresa will be thrilled you mentioned them — we’re blessed with an amazing team. Knowing you won’t go anywhere else is the kind of loyalty we work hard to earn. We appreciate you!
Oil change
by Christian on 09/03/2025Quick and easy, nice peopleThank you, Christian. I am glad the oil change was quick and easy and that you felt taken care of by kind people. We appreciate you choosing us.
Felt like family
by MDB on 08/30/2025ALL employees of the dealership that I came in contact with were very professional and welcoming. Even the employees that passed through the waiting area made a point to say hello or ask if there was anything I needed.Thank you for sharing this. It means a lot to know that everyone you came across was professional and welcoming. Little things like a hello or asking if you need anything show the culture we work hard to build, and I appreciate you noticing.
Like the old days
by Rob Robertson on 08/29/2025Covid ruined car buying. No inventory. No one hustled to make a sale. Glad those days are gone. Glenn Polk had the truck I wanted. GM put an offer for my trade together. Deal was so good I didn’t even haggle. Very Pleased.Thank you, Rob. I am glad you found the truck you wanted and that the deal came together so smoothly. Hearing that the experience felt fair and hassle-free means a lot, especially after the challenges of the past few years. We appreciate your trust and are grateful you chose us. Please send all your friends and family to see us.
Great service!
by Christy Hesse on 08/29/2025The Glen Polk dealership in Gainesville scheduled my service at my convenience. They were super friendly and efficient. My repair of a recalled part was installed within 45 minutes and free of charge!Thank you, Christy. I am glad our Gainesville team made scheduling easy and took care of your recall repair so quickly. Friendly, efficient service is what we strive for, and I appreciate you trusting us with your vehicle.
Always amazing
by David Robison on 08/28/2025Very trustworthy people.Thank you, David. Hearing that you find us amazing and trustworthy means a lot to me. I truly appreciate your trust and look forward to continuing to take care of you.
Wonderful news
by Buick Joe on 08/23/2025Courteous kindness knowledgeable great patience timely friendlyThank you, Joe. Those are the exact qualities we want every customer to experience, and it makes me proud to hear you describe us that way. We appreciate your trust and look forward to serving you again.
Great people and service!
by BG on 08/22/2025These folks really care and do great work. I will be backThank you for that. It means a lot to know you feel cared for and received great service from our team. I appreciate your trust in us and look forward to welcoming you back.
Service plus 4
by Amy Ott on 08/20/2025Took my Silverado for oil change and a laundry list of other items I needed help with. Theresa my service advisor and Orlando my sales rep all worked together with the service department staff to fix my requests! Thank you so much!Thank you, Amy. We are glad to hear that Theresa, Orlando, and our service team worked together to take care of everything on your list. Teamwork like that is what makes the experience smooth and stress-free. We appreciate you trusting Glenn Polk with your Silverado and look forward to helping you again.
Shazam
by Melissa on 08/21/2025I absolutely love my new car! Just what I wanted with no hassle!!Thank you, Melissa. We are so glad you found exactly what you wanted with no hassle. Enjoy every mile in your new car, and thank you for choosing Glenn Polk!
Best of the BEST!
by Johnny Loggains on 08/18/2025These guys make you feel comfortable, no pressure to buy. Customer service was top notch. The buying process was super quick and easy. Johnny is so professional and patient. David and his team are hands down the guys to see for your future… vehicle!!!Thank you, Johnny. We are so glad to hear you felt comfortable and never pressured. That is exactly how buying a vehicle should be. Johnny and David will appreciate your kind words, and we are blessed to have such great people on our team. Enjoy your new ride, and we look forward to helping you again in the future.
Keep on trucking
by Harold of Mississippi on 08/16/2025Transfer case went out while returning to Laurel, MS. Glen Polk made the necessary repairs and got our vehicle back on the road again in short order. Thank you guys very much.Thank you, Harold. Breaking down while traveling is never easy, and I am glad our team was able to get your vehicle repaired and back on the road quickly. We truly appreciate you trusting Glenn Polk during a stressful time and wish you safe travels back to Mississippi.
Glenn Polk Chevrolet Buick GMC of Gainesville is your trusted Buick, Chevrolet, GMC dealership in Gainesville and the reason why our loyal customers keep coming back. From the time you enter our showroom when you service with us, you can expect to be treated like family, each and every visit. We offer an extensive new and pre-owned inventory, as well as our competitive lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- Authorized Parts Store
- Authorized Accessories Store
- English
- Spanish
Thank you, Eddie. I am glad Orlando went above and beyond to make sure you were happy with your purchase. Recommendations like yours mean the world to us, and we are grateful for your trust.
by Trent Polk on 09/17/2025