Glenn Polk Ford
Customer Reviews of Glenn Polk Ford
Review type:
Good service
by Royce on 11/06/2024Very friendly and helpful!Love this place
by Kaitlynn gray on 11/05/2024I love this place . They hosted fix my ride and they gave us free gas at the event . They fed us at the event and they have great customer service . I recommend Glen Polk autoThank you, Kaitlynn. We love giving back to the community that has given us a warm welcome for 30 years.
Treat yourself to a better experience with Glenn Polk Ford
by C and C Sikes Hill on 10/31/2024They are very quick and efficient with your vehicle. Everyone from sales to maintenance and all staff in-between is polite and reliable. We Love our v8 Ford. We have purchased 5 vehicles through Glennx Polk and would recommend them for any… and all your needs.Thank y’all so much. Y’all are amazing customers. Wow, five purchases and you bring them all to Service, what a blessing.
Fast, efficient, and delivered!
by Nicole Rich on 10/26/2024My explorer had a recall for an update that was causing the screen to go dark. I took it in that morning, they had a driver take me to work, and they delivered my vehicle when it was finished, all within a couple of hours. They were… friendly and helpful.Thank you, Nicole. I am happy to hear you were able to take advantage of our pick-up and delivery.
Justin killed it AGAIN
by Jake on 10/24/2024I’ve had some issues on a couple of seperate occasions with my wife’s daily vehicle. Justin went above and beyond in both instances to take care of our needs and make the process as easy as possible for us. I very much appreciated his… prompt responses, flexibility, and follow through. I won’t get my service done anywhere else. Thanks again."Justin killed it" - I love it!!!! Thank you, Jake.
Service.
by DS on 10/19/2024The service department went all out to service my f250 when the ford house in whitesboro couldnt and wouldnt.I am happy to hear our team put in a little extra effort to get r' done. Thank you for trusting us with the work.
Service with a smile
by RJ on 10/18/2024Stop in to Glen Polk Ford at Gainesville and see Lori Brown best service writer I have ever seen and I worked as a service manager at a Ford dealership. She can keep up with the best in the business. They have two other service writers and… they are also very good. I like her for her great attitude and personality taking care of my vehicle.I love this review, RJ, especially since you were a former service manager and spoke so highly of our team. Thank you for sharing this and for coming to see us.
Great Service
by Rhonda Anderson on 10/18/2024Lori in the service dept was really kind and made arrangements to pick up my car, had it repaired and re-delivered without really involving me!! Awesome. You don’t get service like that in a big city. Thank you so much. Rhonda AndersonThank you, Rhonda. Lori does an amazing job for us, and yes, pick-up and delivery sure is awesome.
Glenn Polk Ford saves the day!
by CH on 10/18/2024They(Lori and the service Mechanics) saved my day. I had car trouble driving from Edmond to Austin, and thankfully was able to coast into Glenn Polk Ford. They were able to squeeze me in, diagnose the problem and source a part out of thin… air and get me back on the road later that day. Can’t thank them enough!Heeeeeck yeah! Teamwork all the way! I love hearing that everyone pulled together to get you out of a jam. Thank you so much for sharing this with everyone.
Awesome
by Eric Flynn on 10/12/2024Amazing fix job on a recall. The mechanic drove out to our place of residence within an hour and fixed it on site in 30 minutes.Heck yeah! Thank you, Eric.
Lori is the best!
by Bob on 10/02/2024Lori was on top of the repairs to my vehicle reporting updates to the repairs and seeing the work was performed in a timely manner.Thank you, Bob. Lori is great!
Excellent service. Very professional.
by Kyle on 10/01/2024They will take care of you with the utmost in respect and dignity.Thank you, Kyle. We are blessed with a professional but light-hearted team that keeps folks coming back.
24 Ranger, problem solved
by Doug Griffin on 09/26/2024Brook and the service staff did an excellent job. Communication was excellent and engine is finally running with no check engine light! I have the check engine light serviced 6 times before a trip to Texas landed us at Glen Polk Ford and… they stayed at it until everything was fixed. Thanks again Brook and the service team!!Thank you, Doug. It's unfortunate that the other dealers weren't able to take care of your problem, but I love to hear that Brooke and her team got you fixed up. Communication makes all the difference!
Quick Oil change with the works
by Malinda Brandle on 09/25/2024Always fast friendly service , clean restrooms, waiting room💞Thank you, Malinda. I'll take comments like "fast, friendly, and clean" anytime::)) We will see you next time.
Got right in for oil change!
by Don F on 09/21/2024Friendly, courteous employee met us as we drove up for an oil change. Got us in and out in about 45 minutes. Offered us coffee while we waited.Thank you, Don. Coffee makes EVERYTHING better::))
Honest people
by Justin on 09/19/2024I live in Dallas I go for every need to Gainesville Glen Polk .i do this effort to get a great customer service and best attitude Thanks to JUstin in service I feel like been taking care all timeThank you very much, Justin, for driving all the way from Dallas to service your vehicle with us. What a testimony to my team.
Fast and Professional
by Brent C on 09/13/2024All the people in the sales department were very nice and professional. Service done in a timely manner. Also worked with a 3rd party warranty on my vehicle.Thank you, Brent. We very much appreciate you as well.
Nox Sensor repair
by Mark on 09/06/2024Extremely responsive and efficient service experience.Thank you, Mark.
Service
by Rodney Thompson on 08/23/2024updated 09/03/2024Justin was great from the very start, very professional and jept me informed through the whole process.Thank you, Rodney. Justin is a wonderful team member.
Happy
by Mary Green on 08/29/2024Glenn Polk is the BEST So helpful and so nice and fast !!!!!Awesome!! Thank you, Mary:)
Thank you Glenn Polk!
by Mark Hayworth on 08/21/2024updated 08/28/2024I was driving past Glenn Polk on the way to drop off my son at college in Nebraska when my brand new Ford Lightning (that I bought from a different dealership) wouldn’t charge. I didn’t have the power to get much further than Glenn Polk but… thank goodness I did. They spent an hour troubleshooting the issue but the EV specialist wasn’t in house so they were going to have to wait. Enterprise didn’t have a vehicle large enough to carry all our dorm room supplies. We were at a crossroads. Luckily for us we stopped at Glenn Polk their whole team came together and the let us borrow a Ranger to get to Nebraska and back. They also helped to make sure on way back through to have the lightning charged and ready to go on Sunday! I cant say enough about the Glenn Polk team. If you are in the market please consider them, they are in the business for all the right reasons!Thank you for sharing this with everyone, Mark. It makes the Polk Family very proud to hear stories like these where our employees make decisions with their hearts and not just the facts in front of them. I'm glad we got your EV taken care of, and please send the team all your friends and family.
Glenn Polk started out in the car business in September of 1971 while taking a two-week vacation from his electrical job. Glenn was so successful his first week in sales that he decided to pursue his new career in the automotive industry. Quickly realizing that “customer satisfaction” is top priority, helped Glenn with his promotion to “Assistant Manager” only four months into his new career. After many years of running dealerships across the metroplex, Glenn figured it was time to go after his goal of owning his own dealership. So, he and his family moved from Arlington, TX to Gainesville to start their new journey. Glenn opened the doors to Glenn Polk Ford – Mercury on April, 15 1995 in a brand-new facility on Interstate 35 across from the Gainesville Outlet Mall. With only 21 employees and 116 vehicles on the lot, the dealership rapidly grew and exceeded the expectations of both the Polk Family along with Ford Motor Company.
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- Authorized Parts Store
- Authorized Accessories Store
- English
- Spanish
Thank you for the five stars, Royce.
by Trent Polk on 11/07/2024