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Customer Reviews of Hendrick Volkswagen Frisco

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267 reviews
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  • Tiguan?! Yes please!!!

    5 out of 5 starsby Tiguan2016 on 05/27/2016

    Pascual Galvan went above and beyond to take care of me and my family. I presented a unique situation to him, and he more than exceeded our expectations! Hendrick Volkswagen Frisco is NOT afraid to make a deal with their customers! Pascual's hospitality made our decision to purchase our Tiguan very easy. The best part? There is no "buyers remorse". We fall in love with our Tiguan more and more every day, especially because of the deal they gave us. Pascual, thank you and I will DEFINITELY be recommending you and your dealership!!!
  • LEO SANGIOVANNI IS THE MAN!!!

    5 out of 5 starsby jordandavidson on 05/10/2016

    Hendricks Volkswagen is such an amazing dealership! Being a single family income, they really worked with my budget! I highly recommend this company! Especially Leo Sangiovanni! Such an incredible guy! I not only gained a car through him, but a friendship as well! Such an honest salesmen! Make sure you ask for him if you want the best deal possible! Thanks Leo, and all of Hendricks Volkswagen!
  • Leo is your man!

    5 out of 5 starsby Chaserday944 on 05/07/2016

    Leo!! He is your man!! So I am a longtime VW fan, and have purchased my last VW's from Lewisville VW. However, Hendricks was closer to my home and right off the highway. I needed a truck, and was quite sad that I wasn't going to be able to get a VW. So, I started looking for a Toyota Tundra and found a used one at Hendricks. Leo was super friendly and VERY accommodating. I was closing on a home and very afraid that I was going to miss out on a this truck I fell in love with because of the home. However, Leo and the management went above and beyond to hold the truck until I was able to close on the home. I couldn't believe it and neither could my friends and family members. The whole experience was stress free and I truly appreciated the "personal touch" with the above and beyond (your normal job responsibilities) attitude. As a entrepreneur who practices the same beliefs and attitude, made the overall experience memorable. Thank you Leo and Hendricks team for such a truly wonderful experience for both me and my wife. CD
  • Great Dealership

    5 out of 5 starsby slewis72 on 04/26/2016

    This was the most stress free buying experience I have ever had at a car dealership. A fantastic experience! Pascual was extremely helpful and talked me through the whole process. I highly recommend them when looking for a car to buy.
  • Robert Fabian is The Man

    5 out of 5 starsby Jacker101 on 04/23/2016

    Don't waste your time with anyone else. If you want a salesperson to work for you to get what you want then get with Robert Fabian. He will not play your usual car salesperson games.
  • World Class Customer Service

    5 out of 5 starsby dlgiles13 on 04/05/2016

    Thank you Hendrick Volkswagon of Frisco, my initial experience started with Finance Manager Trae Gibson, who provided me with an exceptional sales staff Joe & Josh. These individuals assisted me with my new purchase! They were both very patient and understanding to my needs and they valued my opinion. I also had a very awesome experience with the Service Department Clayton and Grant we very understanding for my concerns and they too were very patient with me. Thank you again Hendrick Volkswagon for provided World Class Customer Service.
  • Pre-owned 2012 Camaro SS

    5 out of 5 starsby Fastback351 on 03/24/2016

    All around good experience. Initially, the communication through the ad was both immediate and good. Once at the dealership, Robert Fabian had me completely at ease. I felt absolutely no pressure. I felt a rapport with him immediately -- that he was in my corner the whole time. Test driving was a breeze and I felt I had plenty of time to look at and inquire about the car. I bought the car for a totally fair price and I got a great service plan. The vehicle is extremely nice and they had perfect records for it. Thanks Robert Fabian!
  • Awesome purchase experiencr.

    5 out of 5 starsby Rakesh_Pachawa on 02/27/2016

    Josh Williams was the best sales person I have met in a long time. He takes time in understanding the concerns and ironing out everything for me.
  • Great car buying experience

    5 out of 5 starsby DavidHofer on 02/16/2016

    I decided to look at certified pre-owned CC's to replace my 2010 VW CC. Upon entering the dealership I was met by David Davidson. David was extremely kind, and really listened to our situation and what we wanted. not only did he take everything into consideration, but he made sure that ALL our requests were met. I ended up getting a great deal on a new(er) CC, as well as a fair amount on my trade in. (2k) more than what the Volvo dealership was going to give us for my 2010. Overall, the experience was stress free, and enjoyable. I know where and who I'll be buying my cars from in the future. David And Hendticks are great! And I highly recommend them.
  • Used 2014 passat purchase 1/16

    5 out of 5 starsby mygmc on 02/04/2016

    Great experience at a good price. I highly recommend Robert Fabian at Hendrick.VW He is a straight shooter!
  • Awesom experience

    5 out of 5 starsby EkremP4 on 01/19/2016

    Great Dealership. No pressure. Easiest purchase I have ever done. Joseph Velasquez very professional. I spoke to Sales Manager Kevin Hatfield. If you are looking for easy process and straight answer these are the people to talk to. Also my finance person Josh Barnett was extremely patient answering all my questions about my warranty. Besides the fact that they gave me excellent deal on the vehicle they also provided me with excellent extended plan that will cover everything on my car for 100,000 miles. This was by far best buying experience. Love my Passat. Thank You VW Frisco team.
  • Wonderful And Help Experience

    5 out of 5 starsby AngelaSwitz on 12/18/2015

    David was my salesperson, and he was such a up-going honest person. I have been through a lot of dealerships and been around many sales people, and I have never experienced such a fast, honest, fun time. He is definitely one of the great sales people. The dealer took care of me. They got me into a nice 2016 Jetta, the one that I wanted. Before this dealer, I went to several others to trade in my car, and the other dealers did not want to work with me due to my situation. They all basically gave up. So.. I went to Hendricks Volkswagen because I had seen some specials going on. Never had knew I would get into a brand new with 10 miles on this car. I really thought I would only get a old used car, but that did not happen! Very nice finance people, they took care of me very well. Probably the best dealer. I am enjoying my new Jetta especially coming from a 2010 Lancer with no options I currently have now. Many Thanks!
  • Bought a 2015 Jetta SEL

    5 out of 5 starsby Corkey74 on 10/14/2015

    After using Edmunds to research the VW Jettas, and scouting the local inventory, we decided to contact Hendrick VW in Frisco. We made initial contact with David by email and confirmed the details of the car with him. Due to work schedules and horrible traffic, we arrived at the dealership an hour before closing on a Thursday. Scott was there to show us the car and answer all the questions/concerns we had. With the professionalism and friendliness shown to us by both David and Scott, we made the deal for the car that night. By the time everything was wrapped up, it was an hour past closing, and I never felt any negative attitude from anyone about staying late for us. There was some trouble servicing the car the next day, but when it was ready Scott and David took the time to deliver the car to our house and explain a few more features on the car. James in the finance department was also a great guy to deal with. Overall we were happy how things worked out, and would certainly recommend these 3 guys if you are looking at buying a VW.
  • Paramount salesmanship at Hendrick VW Frisco

    5 out of 5 starsby OzzLopez on 05/30/2015

    Online, I contacted 6 other dealers in the Texas and Oklahoma, about purchasing a TDI Touareg Executive, they all treated me like I was not serious (gave me the impression I was wasting their time) and suggested I come in and they would talk to me. The last dealer I contacted was Hendrick Volkswagen Frisco (I should have started here) I was immediately put in contact with David Davidson, who treated me like a person. He got to know me before trying to sell me anything. David Davidson at Hendrick VW was the only one who took me serious about purchasing a TDI Touareg Executive series. David and I worked out everything online or over the phone. When David met all my request (and yes he jump several hurdles) I gave him a verbal okay, he held the vehicle for me for a week, until I could take time to drive across Texas to meet with him. When I arrived at Hendrick VW in Frisco, TX, I was met by David, then the one of the owners came up and personally thank me for driving up. Afterwards I met Ron, the eCommernce Director, who I feel was a big part of the superb online experience I had. I was in an out the door with my TDI Touareg Executive series in about two hours. The longest wait was on the finance director, but once I met James the finance director, it was worth the wait. James went over all the options and discussed every form I was signing. I could tell James was watching my expressions and knew when to stop and explain things in simple terms. Yes, it took a little longer than normal in the finance department with James, but when I walked out I did not have any questions or concerns about my financing.
  • Awesome place!

    5 out of 5 starsby NewVWBW on 04/22/2015

    Ask for Tyler Wilde, guy knows his stuff. Had my certificate in advance and they got me a great deal. The showroom is huge and the facility is extremely polished. Highly recommend

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