David McDavid Honda of Frisco
Customer Reviews of David McDavid Honda of Frisco
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Dishonest Dealership with Rude Management – Stay Away
by Matt on 06/25/2025My experience at David McDavid Honda in Frisco was, without a doubt, one of the worst car-buying encounters I've ever had. The level of unprofessionalism, dishonesty, and outright rudeness—especially from the manager Hafeez Gauba was… shocking. After days of going back and forth over chat with a sales rep (who also failed to follow through), we finally agreed on a deal. I even showed them the full chat history as proof of the price we had settled on. But once I arrived at the dealership, everything changed. Suddenly, the manager wanted to see what other offers I had from different dealerships—completely disregarding the agreement we had already made. Instead of owning up to their mistake, both the sales rep and the manager doubled down on their arrogance. No apology. No accountability. Just a total waste of time for me and my family, who sat there filling up and signing the forms and waiting for hours trying to reason with people who clearly had no intention of honoring their word. This dealership lacks integrity, transparency, and basic respect for its customers. If you value your time, your money, and your sanity—avoid David McDavid Honda Frisco and especially that manager. You’ll save yourself a world of frustration.James Brown great sales person
by Robert Cardenas on 01/02/2025I recently had the pleasure of working with James Brown, a car salesman at McDavid's Honda of Frisco, and I cannot recommend him enough! In my many years of buying cars, I have never met a salesperson as knowledgeable and dedicated as… James. He took the time to walk me through all the available options, helping me find the perfect vehicle to meet my specific goals. His expertise and patience made the entire process seamless, from selecting the right model to walking me through the final paperwork. James truly went above and beyond to ensure I had a smooth, stress-free experience. If you're considering a new Honda, trust me, you want to ask for James Brown, he'll make your car-buying experience exceptional!Hi, thank you for taking the time to rate us! You really made our day today.
Thank you again for taking the time to let us know how we did!
Horrible Experience
by DA on 10/02/2024This dealership has some of the worst customer experience I have ever experienced. They use some bad tactics to squeeze as much money from you as possible. I asked for a specific color vehicle and after I drove it, I said I will buy it,… they said somebody bought it already, you have to pick another one. They try to sell other vehicle and increase the price. Familiar tactics. That vehicle still listed on their website today. I bought a different vehicle at a higher price but most importantly they made me feel not to show to their door again.We are sorry to hear that the vehicle you were interested in was sold. Please give us a call at (972) 731-3000 so that we may address your experience and see if we can turn this around for you. You may request to speak with Nabeel Alghussain, our Sales Manager. Thank you and we hope to hear from you.
Great deal on Honda Civic
by Qureshi on 03/11/2024This is the first time we purchased car from David McDavid and I am very satisfied with sales process and overall car buying experience. The director sales Mr. AK Khan and sales agent Zak worked the deal and helped us with every step of the… car buying process.:-) Wow! Thank you for rating us so many stars!
Zach and AK Khan were incredible
by Bilaal Qureshi on 03/11/2024Called the dealer and got a scheduled appointment the same day and got to see the car and test drive. Both Zack and AK Khan were able to easily answer all of our questions regarding pricing details and car details and ended the day with an… excellent deal and had the keys to my new 2022 Honda civic sport l. Wouldnt have had my car in my driveway if it wasn’t for the help of DavidMcdavid Frisco With Zack and AK KhanHi, thank you for your review! Happy motoring!
The following reviews are more than two years old. They are not included in the overall rating.
148 sales reviews
All promises reverted
by BJ Plano on 07/13/2023Overall horrible experience buying a new Honda Civic EX. When I visited the dealership, while there was no car in stock at that time, we worked on pricing for my desired car. I was told that we have 3.99% APR financing available for new… purchases as well as a $500 Honda Graduate Offer. However, within a few days when the car arrived, I was not only not offered 3.99%, I was treated as a sub-prime borrower with over 800 FICO score! I was able to refinance the loan at 4.94% within a week. I was denied a graduate offer even though I am completing my master’s at the end of the year. There was no walk-thru of the car or basic training on the new car features. Our family has purchased a car from this dealership in the last decade and our experience was great but with my new experience, I am my greater family will never return to this dealership ever again!Good afternoon BJ and thank you for bringing this to our attention. As soon as you have a moment, please give us a call at (972) 731-3000 and request to speak with Nabeel Alghussain, our Sales Manager. Thank you and we hope to have the opportunity to address your concerns turn your sales experience around.
Good afternoon BJ and thank you for bringing this to our attention. You have left several reviews with no name to reference so as soon as you have a moment, please give us a call at (972) 731-3000 and request to speak with Nabeel Alghussain, our Sales Manager. Thank you and we hope to have the opportunity to address your concerns turn your sales experience around.
Camden Chumbley was absolutely incredible!
by Johnny C on 06/02/2021Camden Chumbley was absolutely incredible!!! He proactively communicated with us through the entire buying process! We purchased the vehicle on Saturday, we originally planned on picking the van up on Monday to allow time for service and… detail. It was difficult for us to to schedule a pickup for Monday between work, our twin babies nap times, and the long commute to the dealership...Camden delivered the van himself!!! WOW! Ask for Camden, you will be glad you did!Johnny C, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Excellent transaction
by Larry C on 12/06/2019I purchased a new Honda from Scott Mazur at McDavid Honda in Frisco and it was a great transaction. I dealt mostly with Scott, but everyone that I came into contact with during the buying process were friendly and helpful. Scott did an… outstanding job in helping me get the car and the deal I wanted. He followed through on everything that he said he would right through the delivery process, without exception. In my experience, that is rare in the car business, and I appreciate Scott's professionalism. The dealership was clean and inviting, even though they are doing some expansion construction. The finance person I dealt with (Davood?) was super. Very helpful and thorough. I left McDavid with the car I wanted, with the deal I wanted, with a minimum of stress and hassle. This is my second new car purchase from McDavid and both have been excellent transactions.We always appreciate positive reviews! Thank you, and happy motoring!
Stay away!
by sgsnathan on 09/24/2018This would have been my third vehicle from this dealer. However, I just had to walk away after the way I was treated and interestingly, got a much better deal and treatment from AutoNation Lewisville. I am an informed buyer who had a… trade-in (vehicle bought from the same dealer) who went in, in response to an Internet deal mailer and promise from Malory Vicks about the deal over email. I also got a TrueCar offer from them through my employer. However, when I showed up, I was set up with a rookie sales guy by Malory who just didnt understand the things I was telling him and was arguing how the Internet deal was for a 2018 (showed him on my phone it was indeed for a 2019). They low balled my trade ($3K - got $4.5K at AutoNation) and gave me me a price on the car that was way above the TrueCar price I was offered by the same dealership and the sales guy kept telling me that the Internet deal from the email was only for the Elite trim. I told him my final price and of course he comes back from the sales manager with an offer that is way over that. I ask for the key and the sales manager comes out with an attitude. I wasnt there to play their BS games of going back and forth with the sales manager and had made that very clear before I went there. So didnt stay to negotiate any further and just left the place. AutoNation gave a me price that was below what I had asked for here without any arguments, a better trade-in price (see above) and a really smooth financing process (compared to my past experiences at this dealer. To be fair, Malory called me up after I had accepted the offer at AutoNation trying to get me to go back for a lower price (what about the trade-in? Duh). I am probably never going back and will advise any other informed buyers to stay away. I highly recommend AutoNation instead.Thank you for bringing this to my attention. I am sorry to hear that we were unable to meet your expectations especially since you are a valued and loyal customer. There are many factors that contribute to the pricing of a vehicle and I apologize that we were not able to offer you the vehicle you wanted for a price you felt was fair. Should you have any questions about the deal, please reach out to us at 972-731-3000. Thank you. Sonia Heredia, GM
They treat women like they're stupid
by Hmototoo on 10/22/2017Buying a used car from this dealership was just about one of the worst experiences of my life. You would think that in the year 2017 a woman could buy a car and not be treated as they were inferior. Maybe it's a cultural thing, or maybe… it's just a chauvinist thing, I'm not sure I was given the runaround from the beginning. Details are always vague. Once I settled on a car they change the price for what I showed them on the Internet. I have screenshots to prove that they try to change the price while I was there. They even tried to tell me that they have the wrong invoice amount in the system. And suddenly it changed while I was there. I decided to do the purchase after spending numerous hours. I was worn out and tired. I probably shouldn't have have made a financial decision under these circumstances. Once I got the car home we discovered it had hail damage. It was loaner car. It was also a certified preowned. They knew it had hail damage there's no way you could not know what is in your inventory and has had damage. The damage shows in the system anytime work is done to the vehicle, how much it cost them, and how much they got insurance back on. They factor it in every car so that way a dealership can understand how much they can discount or sell a car for. They tried to play dumb about the whole situation saying we didn't know it had hail damage. They showed me a Carfax with the page missing. They pulled up an identical vehicle, it also had the exact same damage. One manager try to play it off as we haven't had any hail damage at this dealership and it probably just got hail damage while I was in a customers possession being loaned out. Another manager said "we had dozens of cars that have hail damage" and there's no way to keep track of what's damaged or not" They were constantly contradicting themselves without even realizing it. They offered to try to make amends on the deal but after spending numerous hours and time with them we decided not to go ahead with the purchase. Every time we came up with a solution they said they couldn't do it. Even the "I'm sorry's" feel short of actual apologies. They just kept saying we never tried to be dishonest. I truly believe that the management, the sales structure, and people culture needs to be closely look at. In this day and age people should not feel like they would have to kowtow just to try to get a purchase done or be bent over like this is 1970 and I'm some little lady that doesn't know what's going on.They are rude before I even got started and lied about MSRP
by want2drive on 05/16/2017These guys are full of themselves, and think they can charge $100 0ver MSRP and need you to shop all over before they will offer a fair deal, then they will undercut the other guys. My husband sent in an internet search, then the man at… David Mc David Frisco thinks since he believes he sells hundreds more cars than the others he does not have to be honest about the cars.com price being $100 over MSRP, and he will not talk price unless I give a down payment, since they do not have what I want in stock. They call at dinner time and are rude and disrespectful. I am glad I did not bother to go there to be abused. Go elsewhere! Don't bother to be lied to!Thank you for bringing this to my attention. There are many factors that contribute to the pricing of a vehicle and I apologize that we were not able to offer you the vehicle you wanted for a price you felt was fair. I would like to speak with you further regarding the deal offered. Please call me at 214-705-3979 when you get a chance. I appreciate your feedback and look forward to talking with you soon. Adam Rutledge, Internet Sales Manager
Horrid Customer Service
by bfeuling on 03/23/2017First, the only reason I am giving this location one star is because I can't give it zero stars. Second, IF you choose to buy here, talk with Becky from pre-owned sales. If you buy Pre-Owned here, you are a second-class citizen. This… is proven by the way they treat you and the way that they treat their whole pre-owned business. The building for their Pre-Owned business is disgusting, cheaply built, and cheaply furnished. The finance officer (Jon/John P) we were working with was extremely rude, implied (multiple times) that we were not good parents (and that I was not a good provider) because we did not buy the warranty. We scheduled a windshield repair appointment with their service department, and when my wife showed up for the appointment, we were told we didn't have one (extremely frustrating). I had to call the service department manager in order to get this whole thing fixed. After the car was fixed, they forgot to notify us that the car was finished and ready to be picked up. I had to call them to find out what the status of the car was. Then, the moment my wife left the lot, the check engine light came on. When we took it back to see what the issue was, they informed us that we need a new Catalytic Converter (about $1500 repair). What!? We have owned this car for less than two weeks! Horrible customer service, horrid communication, worst car buying experience ever. Do not buy here.Greetings Bryan. I am sorry that all of this happened. We are looking into this now. Sonia Heredia, GM
Bad experience
by Innocent_buyer on 02/22/20171.0 star rating 2/21/2017 I bought a used Acura 2008 on Valentines day for my wife as a gift, after driving a little bit started hearing thumping, clicking noise from front right side. I spoke to the dealer from whom i bought the car they… said bring it in and we will look at it see what we can do, I felt very encouraged. I brought the car in on 2/21/17 at the dealership and left for all day at service department, no one called me with any update. Finally i called myself around 3.30 PM and they said you have bad shocks and they will charge 750 and not fix for free. I felt very deceived not to mention they charged me price which is 3K over Kelly blue book and on top not even fix the Shocks. I am not going back to this place and will share my experience with all friends.Becky Cunneen was AMAZING!
by Ana_Quinones on 01/19/2017Definetly recommend Becky and David McDavid Honda if you are in the market for a New Honda! Becky makes the sales process smooth. She's not pushy like most sales people and is very knowledgeable!Becky Cuneen
by Lange12 on 12/03/2016Becky saved the day when I traded in my last car for a Honda Accord. It was the last day of the month when I showed up with a donut tire on my trade-in. She quickly found a great pre-owed Accord with all the features I wanted. Just a few… hours later I drove home with my new car!Go to Honda of Denton
by ShelbyChiles on 12/03/2016We had a deal in the works on a late Saturday evening after the banks closed, so they asked us to come back Monday when they could verify our credit (after we had placed a deposit on the car). They never called us Monday and we called them… a few times without response. We went to another dealer, paid 2k less for the same car, had a warranty and service plan thrown in, all in hours.... We were about to buy less for more money from there due to my previous twenty year relationship with David McDavid; however, the deal was blown and we ended up better off somewhere else. We haven't received our deposit back yet either. We finally received our deposit; however, it took EIGHT DAYS! They were rude and did not return our calls.Can't be trusted
by kedonov on 12/01/2016I called the dealership where we currently lease a 2014 Honda Accord and have 3 months left on a 36 month lease because they solicited to my wife that they had great holiday deals. The salesman tried to get me to come in to lease a new… vehicle so he could use her car for their Holiday Used Car Sale. I told him I wanted to put nothing down and pay the same amount for the new car as the old so it made sense to do it now rather than wait 3 months. He agreed conditionally because he wanted us to prove that my wife's current lease car was in excellent condition and truly had 27K miles on it. When we arrived for our appointment we proved both and then our salesman said he could do the deal but it would cost $30 a month more and the CR-V would be a 2016 not a 2017. I asked him on the phone to not waste our time. If they couldn't do no money down and the same monthly payment, just tell us and we'll wait 3 months until the current lease is up. Instead he told me he'd call me back after he talked to his boss to confirm the deal. He called back 30 minutes later assuring me that his boss approved but we had to prove the car to be in good condition and to only have 27K miles on it. Low and behold, we show up and proved our part and the salesman changes his story and says we need to pay $1000 dollars ($30 monthly) because my wife's car is valued by HONDA at less than the payoff amount. FYI... the same car is priced at Carmax for nearly $4K more than the payoff amount, which means $5K more than HONDA was valuing it for this deal! When asked about why he changed it from a 2016 to a 2017, the salesman lied and said he never said if would be a 2017. Car dealerships can't afford to lie to their customers. It was a complete waste of time our time and we will be looking elsewhere for new leases in the future. David McDavid has gone down hill steadily since we moved to Frisco 5 years ago. I highly suggest avoiding them unless you know the salesman personally and he is looking out for your best interest. I gave them a chance to turn down the deal and not waste anyone's time but instead they lied and used high pressure tactics on my wife to get us to pay the extra $1K.I am so sorry that this happened and I assure you that your experience does not reflect the standards by which we operate. If there is anything I can do to restore your faith in our dealership, please let me know how I may earn your trust. Thank you for bringing this to my attention. Sonia Heredia, GM
Can not trust this dealership
by chand2378 on 09/25/2016I had an horrible experience with McDavid Honda of Frisco. I am not sure how this dealership was awarded best dealership award. I was at the dealership on 09/19/2016 looking for a new civic. I made a deal with one of the managers, gave a… deposit of $500(around 9pm) and told them that I would come and get the vehicle on weekend. So on weekend I go to get the car and the manager with whom I had made the deal was no longer with the dealership and new car sales manager said he cannot honor the deal since pervious manager did not put the deal on paper even when one of his associates who was present during the time of the deal confirmed him about the deal. When I was trying to explain the situation to the new manager, he repeatedly said he can not understand me. I kind of felt he was try to ridicule my asian accent. This dealership is not going to get my business nor am I going to refer any of my friends/family to this dealership.I am very sorry to hear that you feel this way, Chandra. I understand your frustration and regret that we did not handle your sales visit and inquiry more effectively. We stand by our commitment to go above and beyond to ensure the complete satisfaction of our customers and more than welcome the opportunity to address your concerns should you change your mind about working with us again in the future. Thank you! Sonia Heredia, GM
DECEPTIVE.....one star is too good
by Cummings49 on 08/18/2016I was deceived in signing an agreement that I did not agreed with. I met with my sales rep, Ryan C around 12:30 pm. We decided on the payments which I initialed. At 3:30 pm I informed Ryan that I must have the paper work signed by 5 pm or… I leave. At 5 pm, I was leaving but my car was no where around for me to leave. While waiting for Ryan to show up, the finance person and Sales manager both approached me with the contract hurriedly. I signed and left. Upon reading the contract, I found out that I am not paying the agreed amount as they made a mistake with their calculations. The delaying tactic was to get me to sign hurriedly. Upon questioning them, I was old that I signed and thus, I am stuck. BEWARE BUYERS!!!Greetings and thank you for your feedback. I am very sorry to hear that you were not pleased with your recent experience at our dealership. We value our customers and aim to make their experience as painless and hassle-free as possible so I regret that was not the case for you. We encourage our customers to read all documentation prior to signing as this acknowledges that you agree with the terms. If you have any questions about your documents, feel free to reach out to me. Adam Rutledge, Internet Sales Director 214-705-3979
Did not live up to promise of beat/match price
by dallas_crv on 07/01/2016Good: We were looking to buy a second car (we own another Honda). The test drive experience was fine. The salesman was helpful in showing us some of the features. Went back home, emailed a few dealers, and got quotes. I emailed the… salesman about the quotes and he said that they will beat/match the price. We were keen to buy from this dealership because we live very close and it would be convenient to bring both cars for servicing as well. Not that good: We went again to check out additional colors and salesman was helpful in showing us the cars. I gave him the printed email OTD quote from another dealer. Salesman went to the sales manager, and came back to say that the other dealer's quote was missing the door edge guards (MSRP $84). The price offered by the sales manager was $300 higher. Even adding the $84 plus labor for the door edge guard, he could have easily come down a little further (to live up to the promise of matching or beating other dealer prices). However, the sales manager didn't want to lower the price at all. We shook hands and left disappointed. Nothing out of the ordinary when it comes to the car buying process in this country! What happened the next day is terrible. 9:09am - Sent an email to salesman and Assistant Internet Director expressing my concerns with the experience on the previous night 9:59am - Received a voicemail from salesman 10:15am - Called salesman. We spoke amicably and I agreed to purchase at the price received the previous night (i.e. $300 higher than other dealer's quote) 10:46am - Salesman sent an email confirming an appointment for us to come in the evening for the purchase 3pm - Salesman called me to inform me that the sales manager has backed out of the offer. He wanted us to come in again to re-negotiate a price. I politely thanked him and refused! 5:43pm - Salesman emailed me that the sales manager has now reconsidered and is willing to offer the car at $300 more ($600 more than other dealer's quote). 6:45pm - I emailed salesman thanking him and refused the even higher sales price! What I don't understand is why someone claiming to be the highest volume dealer in the DFW area has to play these games. Don't offer to match/beat other's prices. Don't play games with customers over a few hundred dollars.Thank you for bringing this to my attention, Naresh. There are many factors that contribute to the pricing of a vehicle and I apologize that we were not able to offer you the vehicle you wanted for a price you felt was fair. Please call me at 469-888-8062 if you have any additional questions or concerns. Adam Rutledge, Internet Sales Manager
Very bad expiriance and very disappointed.
by prince796 on 12/30/2015I bought a Honda Odyssey elite brand new. Mcdavid Honda Frisco sales me a old unit with couple of scratches missing part in middle row seat bad alignment. All these issue in brand new van. Feels like used van. And to fix all these problem… it took weeks and I made 5 trips when ever they call van is ready to pick up. I have wasted lots of my time and mentally stress I will never recommend any one. I will go to lute Riely Honda Richardson I bought van from lute Riely last year my family bought 3 other cars very good service. I will go back to lute Riely Honda RichardsonHello and thank you for bringing this to my attention. I apologize that we have done such a poor job of getting your vehicle up to standard and back to you in a timely manner. Providing top-notch service to all of our customers is our number 1 priority so I regret that has not been your experience. Please call me at 469-888-8062 at your earliest convenience so that I may learn more about your situation and where we went wrong. I appreciate your business and look forward to resolving your concerns. Sonia Heredia, General Manager
About our dealership
Amenities
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
Languages Spoken (7)
- English
- Russian
- Arabic
- Chinese
Thank you for your reviews and for bringing this to our attention, Matthew. Our General Sales Manager, Nabeel Alghussain has been reaching out to you by phone. As soon as you have a moment, please give him a call back at (972) 731-3000 or you can reach him via email at: nalghussain@mcdavid.com. Thank you and we look forward to addressing your concerns.
by Layla Latif on 07/07/2025