Customer Reviews of AutoNation Ford Frisco
Review type:
Ford Bronco Purchase
by haynesc on 01/01/2025Contacted on a Thursday, went in and purchased on a Saturday and picked it up on Tuesday. Super Easy and Jerome was a helpful and knowable salesman along with Austin for his help with financing.Dishonest practices
by TonyJowers on 06/14/2024Sold me truck, told me it was new but after paperwork was done and I paid for it, at delivery found it was a service loaner and it even had minor collision damage.Hi Tonyjowers, we appreciate you taking the time to respond. The staff at AutoNation Ford Frisco take our reviews very seriously. If you are willing, please call our General Manager at (972) 763-5523 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Before any review I did go to GM John Bosco and was basically blown off. This GM, dealership, and Corporation has shown they do not care. I will keep making the public know about this dishonest company on a weekly basis through social media.
Satisfied New Vehicle Owner
by Leon on 04/18/2024Auto Nations Was the only Dealership I found in the area that was interested my business, of ordering me a new 2024 Ford Bronco. The other Ford Dealerships only wanted to sell me a 2023 Bronco they had on the lot and when the find out that… I was not going to buy a 2023, the lost interest in dealing with me. The ordering process at Auto Nations quickly and smoothly. The only negative issue was that when it was ready to pick up the Dealer Installed options had not been done and our salesman, not the salesman who had ordered our vehicle, was not aware of these options so I had to come back another day and leave the vehicle for 21?2 days to have them installed. However Cory, the person who takes care of seeing that these options installed and was very friendly and took care of this issue. We would recommend Auto Nations/Frisco to anyone looking to buy a new vehicle.Hello Leon, thank you for taking the time to share your feedback with us. Thanks again for the recommendation, and have an amazing day!
Thanks!
by Cory D. on 03/30/2024This was our first Ford purchase and we couldn't be more pleased with the experience and the service, both during and after the purchase. Vinny was extremely patient and informative, Kyle was helpful and knowledgeable, and Cory was quick… to respond to complete the after sale items. We will definitely be recommending AutoNation in the future! Thanks!Hi Cory, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Frisco! If you ever need help, just give us a call. Happy motoring!
Peace of Mind
by Sara P. on 03/15/2024John and the team were very friendly, knowledgeable, and professional. It was a very smooth transaction in a low pressure environment. The five day money back guarantee, free warranty, and the no haggle deal gave me peace of mind. I love… my RAV4!Hi Sara, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Auto Nation Frisco
by John Lee on 03/14/2024I called and talked to an individual on the phone before going to the dealership. The individual on the phone was extremely helpful and ensured a salesman had the information and was ready to assist me when I arrived.Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Trade-in & New Car
by MG MachE on 03/07/2024Did a trade-in and purchased a new car. The sales team made the process smooth. I was able to take my new car home the same day. Best part, they acknowledged and addressed minor concerns. I felt heard and valued as a customer, I greatly… appreciate that! The overall service was top-notch! I would highly recommend this dealership to others looking to purchase a vehicle. Thank you Dennis, Jeff, Cory and Kyle.Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Ford Frisco and we hope to be of service again in the future.
Bait and Switch
by Brian R on 03/04/2024I recently had a horrible experience at AutoNation Ford in Frisco, TX. I negotiated a deal for a Ford Explorer ST, 2020 with 26K miles. I obtained a cashier’s check for the full amount of the contract. I made it clear that I would purchase… a plane ticket from El Paso to Dallas and provided proof of the reservation to the sales department. The sales department assured me the vehicle would be reserved and pulled off the lot. I received a text msg from the sales department the following day when I was waiting for my connecting flight from Denver to Dallas. I was informed that the Explorer I was supposed to purchase had been sold by the Houston AutoNation dealership and that they had already picked it up earlier that morning. Jeff Vasquez offered me several options that were completely unacceptable. One was an Explorer with twice as many miles, a similar Explorer located in Washington state, or $10k off a new Explorer with an original sticker price of $61k! This is classic bait and switch. (They did offer to reimburse me for my expenses.) I was left with little option. Either fly back to El Paso without a car or continue to travel to Dallas and attempt to make a deal. I caught my next flight to Dallas and spent 3 hours haggling over the price of a 2023 Explorer ST. End result I ended up with a car payment rather than paying cash for a car I negotiated in good faith for. AutoNation has zero integrity. Jeff Vasquez never greeted me or apologized in person to me. Do not purchase from dealership. This review and complaint will be posted with the BBB and Autotrader, and Edmunds.Great customer service
by CJackson on 02/21/2024The buying process was smooth and quick. I explained that I’ve purchased many vehicles and didn’t want to be there all night. Jerome made sure to fulfill my request.Hi, thank you for your positive review. We're happy to have been of service to you. Please let us know if there is anything else we can do for you; we are more than happy to help!
Outstanding Purchase Experience!!!
by Bluegillguy on 01/30/2024I totally enjoyed the purchase experience with AutoNation Ford Frisco. I will always consider buying from AutoNation Frisco when purchasing another vehicle.Hi, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Stuck it out on a long Maverick wait !
by ThomasT on 01/30/2024Ordered a Ford Maverick when the books were opened in 2022. Corporate didn't get to build it in 2023, so the order rolled to the 2024 model year. The folks at AutoNation checked on the status of the vehicle, more often than Ford did.… They made sure the order got renewed - and verified my place in line. Finally came in at the end of 2023 - and it's great. Probably took a bit longer than i would have liked to pick it up - but frankly, no one ever gets out of dealership in less than 2 hours !Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchase 2023 Escape ST Elite
by Robert Gill on 01/09/2024The experience buying the car was pretty laid back. The sales and finance representatives were friendly and easy going.Hi Robert, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Went to AutoNation Ford Frisco to purchase a Used Ford Fusion Hybrid
by Norman Baraz on 01/04/2024I went in with a specific vehicle to replace a similar 2017 vehicle that was totaled. I did my research and located a 2019 vehicle I wanted. I dealt with Courtney McCracken who was a delight to work with. I set up the appointment and she… had the vehicle ready for me to check out when I arrived. The vehicle met my expectations and of course, I observed a few issues which she has and is working on. The vehicle rides better than expected along with learning the new technology that is on the vehicle. I also dealt with a few of her key associates who are involved in the sale and found them all to be professional and not attempting to upsell me.Hi Norman, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
customer
by collink on 11/28/2023Process was smooth, easy and fair.Hi, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.
Three Mavericks
by Free Mavericks on 09/27/2023I've bought three Mavericks and each time it was fast my salesman was very courteous and polite and very fractional.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Typo on fractional, my salesman name I didn't get it in was Scott alter thank you.
Outstanding Customer Service!
by MCFrisco on 09/08/2023I am so thankful that I decided to reach out to this dealership!! I inquired about an Expedition and Jerome immediately responded to my inquiry. He is the perfect balance of helpful, efficient, and eager, while not being pushy. He and the… team were able to help us find EXACTLY what we were looking for and later that day we drove off in our dream car! Kudos to this incredible team! Because of the outstanding service provided by Jerome, Jeff, and the AutoNation team, we will gladly return for business! Highly recommend!!Hi, we're happy to hear you had such a positive experience with our team! We appreciate your recommendation of AutoNation Ford Frisco and we hope to be of service again in the future.
Bought a Toyota venza
by Lisa Meegan on 09/03/2023Tom the salesman was fantastic! No pressure, no gamesHi Lisa, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Frisco! Don't hesitate to call us if you ever need anything. Be safe on the road!
Jeep wrangler
by Johnivy37 on 08/07/2023I had a good experience here. They definitely improved the image I have based on experience of car salespeople. My only complaint is that when I was walking out to my new keep I was informed that there was only 1 key fob. I probably… wouldn’t have cared too much while signing papers, but I assumed there would be two keys instead of one. So, that was disappointing, but otherwise a great experienceHi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Pleasant
by Broncobuster on 08/05/2023The staff that we dealt with were eager and friendly.Hello, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excelente servicio al momento de comprar mi EV!
by Ed Baez on 08/03/2023Luego de malas experiencias por 4 semanas en otros dealership, llegué a Ford Frisco donde me dieron una calurosa bienvenida y buscaron todas las opciones para poder completar mi compra. Gracias a todos los departamentos envueltos.Hola Ed, nos fijamos altas expectativas, por lo que es gratificante saber que tuviste una gran experiencia con nosotros. No dude en llamarnos si alguna vez necesita algo. ¡Sé seguro en el camino!
2nd purchase
by Michael L on 07/10/2023Pretty easy, straight forward truck purchase. 2nd purchase in 2 years. Salesperson, Anna, was helpful and knowledgeable in the vehicle I was interested in. Got a great deal on my new vehicle as well as the vehicle I traded in. Will… definitely purchase from this dealer again.Hi Michael, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sid Park on 01/03/2025