Moritz Chrysler Dodge Jeep Ram
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Customer Reviews of Moritz Chrysler Dodge Jeep Ram
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The following reviews are more than two years old. They are not included in the overall rating.
197 sales reviews
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Ram
by Melissaann611 on 07/26/2017updated 08/01/2017Michelle was super helpful. I would recommend her to all my friends and family. Will be back for my next vehicle.Only Dealership I Will Purchase From!
by BFaris88 on 07/09/2017updated 07/25/2017I've purchased now three cars from Moritz and I love that they truly care about the customer & not the sale.Excellent experience
by FaithAM on 07/08/2017updated 07/17/2017The sales rep (Michelle) is very knowledgeable of the products. Very amiable and pleasant to deal with. She knows how to care for the need of the customer. The fiance personnel, Nate, is also very friendly. These are qualities that make… auto buying more relaxing and fun!Mr. Beasley is the BEST!!!
by AriaFillingim on 07/07/2017updated 07/17/2017Mr. Beasley is such an amazing man and I will forever be grateful to him for helping me by my very first BRAND NEW car. He is so honest, helpful and kind and I will recommend him to anyone looking to buy a new car :)Associates are the first contact with dealerships
by takealook on 07/07/2017Sales associate, Michelle Brierly, was outstanding. She went above and beyond to make sure I had exactly what I wanted and was professional and caring. She was a joy to work with and I would definitely recommend her to anyone looking for… a new vehicle.Moritz Jeep Grand Cherokee Summit
by FriscoSummitt on 06/22/2017updated 07/05/2017Thomas Medford. High praises for him. Personable, Timely, Pleasant, Attentive, Accurate, Responsive. Enjoyed interacting with him as opposed to other dealer reps.Moritz car buying experience
by Nancycooper on 05/23/2017updated 06/06/2017Bruce Chatterjee made it the best car buying experience I've ever had. Everything was handled on line and over the phone. All I had to do was come in sign the papers and leave with my new Jeep. He was kind, respectful and very caring to my… wants and needsGood Experience
by DianeBR1 on 05/18/2017updated 05/31/2017There was no pressure. The salesman, Jim Beasley, was very knowledgeable about the car which is a huge plus when you are buying a car you have never driven.2017 jeep recon
by Wilecoyote1949 on 04/18/2017Fast and easy! Michelle Brierley is the best! You should make her a sales manager! MORITZ service is the best!2017 RAM Heavy Duty
by DanielGi on 04/18/2017EVERYONE was so VERY FRIENDLY! it was amazing! And we can't say enough about KEVIN CHANDLER...the best salesman we've ever had the pleasure of dealing with, nice, personable, knowledgeable.Great Experience at Moritz!!
by dabney65 on 04/11/2017Thanks to Jim Hardick he convinced and proved to me that I could trust working with his dealership. I had been leasing cars from Huggins Honda for almost 17 years, and this was a huge leap of faith to leave the owners of Huggins. Thanks… to Jim I have renewed faith in other locally owner dealerships.Great buying experience with new Pacifica
by Warren_A123 on 03/23/2017updated 03/31/2017Good personal attention throughout the whole process, particularly from Jose Olivo. He was great! Very helpful in learning the car's many bells and whistles.Best Dealership in the world
by Mitchellwatts on 03/25/2017Kind friendly and very helpful went above and beyond to get me a great deal on my new dodge ram pick-upHow Car Buying REALLY Should Be
by JRPavey on 03/23/2017Michelle, our saleslady, was amazing from start to finish. This will be my 6th vehicle purchase and I can say by far best experience. I'm used to having to fight with the sales person to get any kind of deals, but with Michelle she was… actually trying to help me get deals. I brought the truck back in for additional stuff to be put on and the service team was great. On top of that Michelle even contacted me to make sure everything went good. Great service! Love seeing the team care about you even after the purchase. Never been a Chrysler/Ram person but you guys have my service and will definitely make you my top choice when I decide to get my next vehicle.New car
by mynewcar21_ on 01/06/2017updated 01/14/2017Everything went great and smooth. Our salesperson Bruce was upfront and helped in the decision of which vehicle to purchase. We made a great choice.Moritz Jeep
by Brisbane6 on 01/05/2017updated 01/14/2017Good price. Very professional sales staff. This is the second vehicle that I purchased from Moritz. Have been a customer for the last four years and have found that the service has been outstanding! The service dept. is great in their… knowledge and handling the care of my vehicle.Ram Larime
by Markgco on 01/05/2017updated 01/14/2017Enjoyed working with Lyon. Very knowledgeable and didn't pressure me. He also found a way to use my company discount without asking.Ram 1500
by TX_Ram1500 on 01/04/2017Joe is a rockstar. We will always give him the first chance at making a deal going forward. By far the most painless car purchase I have made.Awesome dealership
by Larryr817 on 01/04/2017Salesman was great. Dealership is very helpful and clean. Service department is always very helpful and fast. The waiting area is always clean and has a tv to keep you busy.Awesome experience
by Trex2016 on 09/22/2016After searching for months and working with many other dealerships. Found the dealership thru car gurus website. Contacted dealership with an email on a vehicle I was interested in and immediately received a response. Worked with my… salesman mostly over the phone and online since I was working out of town at the time. The salesman was very easy to work with, very direct ,no pressure and very helpful every step of the way. Any questions or needs I had I was able to contact him directly and get any info I needed immediately. I drove 300 miles to purchase the vehicle and was a little worried that once I arrived there the dealership would have a catch to the price or pressure me to install add ons. No pressure. The price I was quoted was the price I paid. They picked me up from dropping off my rental car and was in and out of the dealership within a couple of hours.Jeepers Beware!
by RacerTaylor on 12/18/2015JEEPER BEWARE! Do not order a Jeep through Moritz. I ordered my 2016 JKU Sahara and left a $500 deposit on 10/24/15. I'm active on the various Jeep forums and know that most receive a VIN number after submitting a successful order… within a week. An ordered Jeep typically takes between 6-8 weeks to arrive and I did not want to bug James Honeycutt, my sales rep, with constant emails so I made an effort to check in once weekly until I got a VIN and to otherwise leave him be to take care of new customers. After four weeks of waiting patiently for a VIN, I started contacting Jeep via Jeep Chat. That's where I first began to confirm my initial sense of trouble. They couldn't find the VON, then when they did, they informed me that it was placed as a dealer stock instead of a "sold order" Jeep. This means it was placed on the lowest build priority. I was told I needed to get the dealer to change the status on the order or I would be in for quite a wait further. I contacted Moritz right away and was eventually able to get in touch with Dick Titterington, the General Sales Manager. At first, Dick seemed like he genuinely cared and wanted to fix the problem. I was tempted to pull my deposit (as was suggested by many Jeep friends) and go to another dealership, but I decided to give Dick the opportunity to make it right. He refused to accept dealership fault and kept pointing to FCA as unreliable and too thinly spread to make good on their orders. Odd -- considering everyone else in the forums who ordered after me were much further in the build process than I was. He even mentioned that my manual transmission request may have been to blame. (As if Jeep doesn't make those, or something.) For seven additional days, I checked in with him daily to see if he was able to move the order forward and get me a VIN number. He kept sending me unsigned, unnamed email correspondence he claimed was coming from higher ups at FCA saying they were working toward a fix. But never any real traction. Just excuses. I grew more suspicious as the time continued to pass, so I placed a secondary order with another DFW dealership and decided I would see who came back with a VIN first. During the order process with the other dealer, I actually found out that James had given me misinformation and the order he had placed wasn't the Jeep I had requested while sitting in his office. I fixed that on the new dealership order and was still able to come in a full $2500 under the price given to me by Moritz. Better (or worse, if you're Moritz) yet? The other dealership was able to get a VIN for me from FCA within TWO days! And here I had waited for 5 weeks and 2 days, giving Moritz and Dick Titterington the benefit of the doubt. Needless to say I requested my deposit refund and canceled the order with Moritz. What an absolute waste of time -- I was so excited for my new Jeep and had been anxiously counting down the days to its arrival. We had even planned a Christmas vacation focused on taking the Jeep on an inaugural road trip. While that won't be happening now, I will gladly drive 29 miles past Moritz (which is 3 miles from my house) to give my repeat business to Don Davis in Arlington once I pick up my new Jeep from them. Maybe you should too!
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