Moritz Kia Alliance
Customer Reviews of Moritz Kia Alliance
Review type:
Worst service department
by Edward Martinez on 12/26/2023Worst ever. We dropped off my son’s car and come to find out he needs a new main battery. The told me the repairs would be $6000 but have no details and would not tell me. After asking many times of what all work needed to completed never… got a straight answer. Called several times and sent several emails. No response till one day another advisor called me and asked me if I wanted to have the repairs completed. I then again asked for the details and was told they would have to look into it. A week went by still no word I called a few time with no luck and then got a text that my sons car was ready for pick up. I called to ask what all took place only to get no call backs. On 12-23 I received a certificate letter that the car was towed and I have to pay $600 to get it out. They did not have permission to tow it and should not have towed the car and still not returning calls and the towing company wants me to pay them for something the service department took upon themselves to do. They are completely unprofessional and do not waist your money on the crooks. Who knows this might be a good story for fox4. How service departments for cars dealership take your money and if you ask for details they find a way to screw you over.The only reason the car wash taken was not for lack of communication it was because I did not agree to the repairs without seeing a detailed service report with pricing for parts and labor. I requested the report several times and received no response. You can not expect for someone to agree to repairs without telling them what all needs to be done. I will also add I asked over the phone what needed to be replaced and was told they would have to get with the service tech and then never called back with an answer.
Great staff, wonderful experience.
by Michael on 12/28/2022updated 01/05/2023Alliance has a very amiable sales staff that took a personal approach to my sale. I felt informed and respected as a customer throughout the entire process.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, The Moritz Kia Alliance Team
Amazing experience!
by Emily on 12/12/2022Preet was very helpful and available! We will definitely recommend her and this dealership to others.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, The Moritz Kia Alliance Team
Customer service that is second to none
by Bill on 12/07/2022Brian Lucas and the service technicians did a great job with my recent service. Their customer service attitude is second to none!Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Best, The Moritz Kia Alliance Team
Maritz ❤️
by Sheri on 11/30/2022Total pleasant experience from beginning to end. Every person. Every department.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, The Moritz Kia Alliance Team
Easy Experience
by Stephanie on 11/30/2022No pressure buying experience, very polite committee of resourceful staff. They worked hard to get me what I needed. Usually buying a car can feel like the you are being told what to do. However, at Moritz Kia, it feels like you are the one… calling the shots. They were very hospitable and considerate to my needs and preferences.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, The Moritz Kia Alliance Team
Janette
by Janette on 11/30/2022I was in and out from I first walked in they greeted me and took care of me!!! 10++We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, The Moritz Kia Alliance Team
Ask for TJ!
by Kyle on 11/30/2022TJ was amazing to work with and so patient with us. Top notch communicator and made the experience easy and stress free for us.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, The Moritz Kia Alliance Team
Amazing!!!
by Monica on 11/28/2022Pedro and JB were amazing! Made my experience the best of all times! I would highly recommend you speak with Pedro!!Hello Monica! It is great to hear about your recent service experience. I will certainly pass on your feedback to Pedro as he will be happy to hear it! We look forward to working with you again in the future! Best, The Moritz Kia Alliance Team
Oil change and window washer repair.
by Ronald on 11/26/2022Courteous, professional, gave me the details of the repair.Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with professional, courteous, and igave you the details of your repairs. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Best, The Moritz Kia Alliance Team
recent experience
by Amy on 11/16/2022Andy was super helpful from start to finish, quick to help us find what we needed and helped us understand our vehicle once we received it.Thank you for leaving us this great review! We are very happy to hear that Andy could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, The Moritz Kia Alliance Team
Great car shopping experience
by Jing on 11/09/2022Everyone is nice and honestHello Jing! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Best, The Moritz Kia Alliance Team
Service maintenance
by Deborah on 10/31/2022The service was done in a appropriate time. Paul was very attentive, professional and helpful.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, The Moritz Kia Alliance Team
Great Info!
by Arun on 10/31/2022Great information and very helpfulThank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, The Moritz Kia Alliance Team
Awesome
by Sara on 10/29/2022Speedy and great serviceWe do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, The Moritz Kia Alliance Team
Quick Service
by Rebecca on 10/31/2022I went in for my first oil change and everyone was quick and attentive. They had me in and out in a reasonable amount of time.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, The Moritz Kia Alliance Team
Easy
by Rachel on 10/27/2022Logan and Joseph made everything so easy. Felt like having a conversation with a friend instead of being pressured into something. Presented options and gave us all the information to make an informed decision about our options.Rachel, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Moritz Kia Alliance for your vehicle needs. Best, The Moritz Kia Alliance Team
Amazing dealership above all Inderjeet is the best sales person.
by Imran_Lakhani on 10/24/2022It was simple and hassle free Inderjeet didn’t push us for the things we didn’t need. He explained us everything in detailed. And explained until we understood. Finance dept was easy to they explained and didn’t push us to get additional… warranty or insurance like other dealerships does. Overall amazing experience. I am so overwhelmed with the experience I have book another car.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, The Moritz Kia Alliance Team
Welcome Home
by Sophia on 10/23/2022This is the 3rd car I've bought and the easiest experience I've had due to Andy and Joseph. They were very accommodating and knowledgeable although I was the last customer for the evening. It was like I was a guest in their home. No… pressure, no haggling.Sophia, it was a pleasure to read about your third car-buying experience at Moritz Kia Alliance. Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know Andy and Joseph provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Best, The Moritz Kia Alliance Team
Great Service
by Paul on 10/23/2022The treatment I received from Inderjeet Singh. He made the process quick and easy. All of my questions were answered to my satisfaction.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, The Moritz Kia Alliance Team
MORITZ KIA SALES DEPARTMENT A Ten for service
by Joseph on 10/21/2022The salesman Sheka Arshad was very Knowledgeable about the KIA Telluride that I purchased this is the second KIA I have purchased new good quality Vehicles.Thank you for leaving us this great review, Joseph. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Best, The Moritz Kia Alliance Team
Mr. Martinez, thank you for reaching out. According to our records, after you dropped off the vehicle in June our advisor attempted to call, email, and text you the details regarding the diagnosis. We sent a warning in November that the vehicle would be impounded if not picked up by Dec. 1. After several more attempts at communicating with you, we sent an invoice on Dec. 8 for the diagnostic fees for the car, and since there was no response to the calls and texts sent again we proceeded with impounding the car on Dec. 14. We certainly did not want to take this course of action but had no other choice when we could not reach you after multiple attempts. If you would like to discuss this further, please reach out to us at your earliest convenience. Thank you.
by Moritz Kia Alliance on 12/27/2023