Customer Reviews of AutoNation Hyundai North Richland Hills
Review type:
Shady Deal on Used Car
by Stop Screwing the Public on 01/21/2025updated 01/28/2025Inquired on a used car and questioned car fax report of failed emission and then passed 7 days later in the care of the dealership. Sales representative reported service shop said low battery charge. Claimed it was due to winter weather… beginning of December 2024. If you know cars then you know this is BS. Shady dealership trying to sell crap. Beware.The Sales and Finance Team will tell you anything to close the deal.
by D Morgan on 09/10/2024In a word, HORRIBLE! The car that the salesman scheduled us to come and test drive and hopefully purchase was sold the day before our appointment. That car was nice and for a good price. I'm sure it was merely a decoy car used to lure… buyers in so that they can sell you a much more expensive vehicle. In hindsight, I would bet that is exactly what they did to us. We ended up looking a and deciding on another more expensive vehicle just as they had planned. We were not able to get in contact with our personal banker because it was Saturday so we were going to leave and come back Monday to make the purchase so that we could deal with our banker and get the best possible APR, etc. The sales manager and finance manager followed us to our car continuing to make the sell. They convinced us that the car had other buyers looking at it and it would definitely be sold before we could get back Monday. They convinced us that we could temporarily do the financing through them (AutoNation Finance) to take the car off the market and then on Monday we could simply have our banker contact them and they would refinance the car through my banker and it would all be quick, painless and simple. No problem they said! They said they do this all the time. We finally gave in and agreed to do that as long as it wouldn't be complicated or cause us or my banker any heartburn. They assured us that it wasn't going to be any trouble whatsoever. Once we signed for the financing, they came at us with Extended Auto Service Warranty, Theft Protection, and GAP insurance. They told us the horror stories of how people have declined these must have policies and ended up losing everything. They told us that once we drive off the lot, we are on our own. If anything goes wrong, we would have to take care of it out of our own pocket. They scared us into buying all three policies and assured us that cancellation of the policies was as simple as a phone call to either of them within 60 days and we would get an instant 100% refund, no questions asked. That was all just deceptive as could be. Nothing was easy about it at all. After 2 months of writing letters, making countless phone calls, emails, text messages and even driving to the dealership, we still hadn't gotten refunded. They dodged our calls and refused to answer emails. No one would help us. We filed a complaint through the State but even that would take time. It has been almost 3 months now and we still haven't got all of our money refunded. Now they have told us to give them another 6-8 weeks to complete the refund. It's all a scam to keep your funds in their bank as long as humanly possible. They do not want to refund your money. You will fight for months to get it back and still may not. All I can say is that we have already had the car in the shop 2 times and have spent over $500 on repairs and we still haven't gotten our money back from AutoNation North Richland Hills for the policies they conned us into purchasing. BEWARE!!!!New Car Purchase
by KVMccor on 08/04/2024Our salesman, Conner, did an excellent job. He was not overbearing, talked to us and asked us what exactly we were looking for and diligently went to work in finding our car in the timeline we needed which was immediate. He even drove to… the dealership where it was located and brought it back same day. We have bought multiple cars from this dealership and there is a reason we keep returning - salesman like Conner. Thank youHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
New Elantra limited
by Franklin on 08/02/2024Easy to deal with and professionalWe are pleased to hear you had such a positive experience with us, Franklin! Don't hesitate to call us if you ever need anything. Be safe on the road!
Elantra SEL
by Martyx3 on 07/17/2024I knew what I wanted. 1 phone call to Mo @ AutoNation Hyundai in Richland Hills and he pulled the exact car I asked about. Before I knew it I was OTD in a bright shiny new vehicleHi, thank you again for taking the time to let us know how we did. We hope you have a great day!
Exceptional Car Buying Experience at AutoNation: A Highly Recommended Deal
by Miss SB on 05/01/2024I'm happy to share that my experience purchasing a car from AutoNation was exceptional! The staff was highly competent, courteous, and professional. They made the process of buying a car seamless and hassle-free. I appreciated their… patience and willingness to answer all of my questions. The car I purchased is in excellent condition and performs perfectly. I highly recommend AutoNation to anyone looking for a new or used car. If you want a stress-free car buying experience, AutoNation is the place to go. Thanks to Ryan Lovin, Seth Baker, Dirk and the team at AutoNation for providing me with outstanding service!Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Easy Process
by Joel Goodwin on 03/12/2024Purchased 2017 Genesis G90; Brian and Seth made it an easy process!Hi Joel, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai North Richland Hills. If you ever need help, just give us a call. Happy motoring!
Great customer service
by Andrea87 on 03/05/2024I just bought a car here and it was easy to schedule a test drive of the car I found on Cargurus. I decided to purchase and after having issues with my bank, they went above and beyond to help get the issue resolved. Staff was friendly and… didn't harass me like most dealerships do. I have been buying from Carvana or Vroom for several years now to avoid dealerships so this was my first dealership experience in awhile. I was pleased and would recommend this dealership to people.Hi, we're so glad that we were able to go above and beyond your expectations! We appreciate your recommendation of AutoNation Hyundai North Richland Hills and we hope to be of service again in the future.
Great sales experience
by Kirk6400 on 02/14/2024We were greeted promptly by a very nice sales associate, Bashar Nemri. He was patient as we walked the lot, looking at a well stocked inventory. We never felt pressured as he listened to what we were looking for. Once we decided that the… Tucson was the car for us, we returned and Bashar made the purchase experience pleasant and efficient as we reached a purchase price agreement. Bashar was professional, courteous and respectful of our time and made the process as quick as possible. As we then met with Jesus in Credit, he made the signing of the agreement a painless process. Although a few things along the way had to be corrected because Jesus was fairly new in his position, he was still professional and we didn’t mind him needing to bring in a colleague to help. Everyone we met was so nice. I realize we were in the buying stage but we encountered attitudes at other dealers when we were looking that seemed less than interested in whether we bought something or not. The attitudes at AutoNation in North Richland Hills were inviting but not pushy. I would recommend this dealer and the Hyundai product to anyone.Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
New Year New Car!
by P.K. Sharkey on 01/08/2024On a Saturday, we found a car at a different dealership than the one we were working with, but they went and got the car and brought it to us to view. From there, we knew we wanted the car, but had a time crunch with reservations that… could not be moved. Jaden and everyone at AN North Richland Hills made it happen in our timeline!Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai North Richland Hills. If you ever need help, just give us a call. Happy motoring!
Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Sante fe
by Wildman on 01/05/2024Deliberations went well. All employees were friendly and got a good dealHi, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.
The car practically sells itself.
by Peter Paul on 12/20/2023We did like the sales person, Jaden from the start. Warm personality and knowledgeable. We love our new Tucson Hybrid limited. (Loaded with all the bells & whistles) The finance person, Randall was also knowledgeable and very efficient. The… only hiccup in the deal was that Jaden did not pass on the information about the license plates on the trade-in vehicle were to be transferred to the new vehicle. (Veterans disable plates), to the finance manager. This is the first time this has happened and previously it had been flawless with four other vehicles.Hi Peter, we appreciate you taking the time to leave us a response. Feel free to stop by if you ever need any more help.
Caution
by JD on 11/26/2023Poor follow up after the sale. Even promises on paper are not honored. All my calls have been avoided and messages not returned. I like the car but no help from the staff. Once the sale was over it was OVER.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
I have no idea what *title* you want in this slot.
by LJBarnes on 11/21/2023The salesman who helped me was Mo Ibrahim. He was so kind and respectful, and I would buy from him again. I visited another dealership earlier in the day, and the salesman there did all the expected high pressure tactics: "I've got another… family trying to buy this car," adding extras that *could not be undone* to the price of the car, etcetera. It was an immediate turn off. My experience with Mo was the complete opposite. I normally hate buying from a dealership, but I would go back to AutoNation in North Richland Hills because Mo was honest and kind - no shady pressure tactics. What a great experience!Hi, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!
The right sales associate provides great service!
by Mary Ellen on 11/13/2023I was car shopping with a good friend. We called Auto Nation because we couldn’t find it Ryan Lovin answered his phone. We found the dealership and Ryan. Smooth sailing from first meeting. Ryan listened, found several cars for me and I… was able to have success within a few hours.Hi Mary, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Great experience all around!!
by Renee Eleam on 10/28/2023My husband and I were shopping around for a particular vehicle, he found this one, we called came in later that same day, and left that evening with the car of my desires! No hassle! Great conversation, great sales person Kaden! And… wonderful financial manager Gino was great with breaking down everything! All in all we will highly recommend and will be back for our next purchase!Hi Renee, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Hyundai North Richland Hills and we hope to be of service again in the future.
Up Front and Honest
by Billy M on 10/08/2023I bought my Lexus RX 350 from Jason Rudd and he was very upfront and honest. I had absolutely no surprises and they worked with me to get me what I wanted the way I wanted it.Hi Billy, we're happy you found our staff to be so supportive during your experience here at AutoNation Hyundai North Richland Hills. If you ever need help, just give us a call. Happy motoring!
Md zafor
by Md zafor on 09/13/2023Very good.very helpful.friendly.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Easy
by Jalita23 on 09/09/2023Great experience, no pressure from the salesman. Ryan and the staff were very accommodating and friendly. I would definitely recommend AutoNation.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Hyundai North Richland Hills and we hope to be of service again in the future.
2017 VW Beetle Convertible
by Bill Henson on 09/02/2023Salesman Frankie Sisneros was a pleasure to buy from. He was courteous and honestly answered our questions. There was no arm twisting from Frankie or the finance manager Gino. Minor concerns I had with the vehicle were corrected before the… sale or were repaired under the Auto Nation warranty. This is a first class dealership.Hi Bill, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Sales Associate
by Rick Taylor on 08/24/2023Stressful at times but overall acceptable.Hello Rick, we appreciate you taking the time to leave us this feedback. Feel free to stop by if you ever need any more help.
Hyundai Elantra
Hyundai Palisade
Hyundai Santa Fe
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (817) 953-6549 to discuss what we can do to help.
by Phoenix Grant on 01/29/2025