AutoNation Hyundai North Richland Hills

In a word, HORRIBLE! The car that the salesman scheduled us to come and test drive and hopefully purchase was sold the day before our appointment. That car was nice and for a good price. I'm sure it was merely a decoy car used to lure buyers in so that they can sell you a much more expensive vehicle. In hindsight, I would bet that is exactly what they did to us. We ended up looking a and deciding on another more expensive vehicle just as they had planned. We were not able to get in contact with our personal banker because it was Saturday so we were going to leave and come back Monday to make the purchase so that we could deal with our banker and get the best possible APR, etc. The sales manager and finance manager followed us to our car continuing to make the sell. They convinced us that the car had other buyers looking at it and it would definitely be sold before we could get back Monday. They convinced us that we could temporarily do the financing through them (AutoNation Finance) to take the car off the market and then on Monday we could simply have our banker contact them and they would refinance the car through my banker and it would all be quick, painless and simple. No problem they said! They said they do this all the time. We finally gave in and agreed to do that as long as it wouldn't be complicated or cause us or my banker any heartburn. They assured us that it wasn't going to be any trouble whatsoever. Once we signed for the financing, they came at us with Extended Auto Service Warranty, Theft Protection, and GAP insurance. They told us the horror stories of how people have declined these must have policies and ended up losing everything. They told us that once we drive off the lot, we are on our own. If anything goes wrong, we would have to take care of it out of our own pocket. They scared us into buying all three policies and assured us that cancellation of the policies was as simple as a phone call to either of them within 60 days and we would get an instant 100% refund, no questions asked. That was all just deceptive as could be. Nothing was easy about it at all. After 2 months of writing letters, making countless phone calls, emails, text messages and even driving to the dealership, we still hadn't gotten refunded. They dodged our calls and refused to answer emails. No one would help us. We filed a complaint through the State but even that would take time. It has been almost 3 months now and we still haven't got all of our money refunded. Now they have told us to give them another 6-8 weeks to complete the refund. It's all a scam to keep your funds in their bank as long as humanly possible. They do not want to refund your money. You will fight for months to get it back and still may not. All I can say is that we have already had the car in the shop 2 times and have spent over $500 on repairs and we still haven't gotten our money back from AutoNation North Richland Hills for the policies they conned us into purchasing. BEWARE!!!!