Subaru El Paso
Customer Reviews of Subaru El Paso
Review type:
Purchase new outback
Excellent Service
by Felipa Solis on 05/12/2022Patience, Great Work plus Exemplary Service! Thank you to Tito and the team at Subaru El Paso.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Really happy with our second Subaru
by JDex on 05/11/2022We had bought a new Subaru back in 2019 and when we were shopping for a second car we ended up eventually deciding on another Subaru, particularly because we liked the features and our familiarity with them, and also because we had had such… a good experience with the first purchase & subsequent services. It's also noteworthy that the Subaru prices were more transparent, without the crazy dealer markups most other car dealerships are adding right now (we were quoted anywhere from $5k to 10k above MSRP). Unfortunately the first two Subaru sales people we were in contact with this time around were disappointing. One was not good at getting back to us, and the other tried to push us to buy a model that we were not 100% sold on and weren't even able to test drive. In the end we contacted our first car sales person (who had since moved out of sales) to ask for a recommendation, and he directed us to Nathan Fernandez. Nathan was a pleasure to do business with. He was always very prompt with answering questions and just made the whole factory ordering and car buying process much less stressful than it could be. I would say after the initial disappointing experience he restored out faith in the Subaru El Paso dealership, and we will come back when it's time for our next car.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!
Great service team.
by Mac on 05/11/2022Great service team. They have made it easy to schedule service on line.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!
Car Service
by Sheila on 05/06/2022Service engineer very polite n courteous.Thank you for your kind words for our staff, we appreciate it!
Great oil change
by L George on 05/04/2022We didn’t have to wait long and enjoyed snacks. Very professional and upbeat.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Service
by Virginia on 05/04/2022First maintenance of our Forester. Everything went well and smoothly.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Daniel Forester
by KLD on 04/27/2022Very professional, courteous and efficient!Thank you for your kind words for our staff, we appreciate it!
Great service
by Molly on 04/23/2022As always I got great service today from El Paso Subaru. Took my 2020 Forester in for oil change and service. Everyone one there is always so friendly and helpful. I drive from Deming NM, to have them service my car and it is always worth… the drive. Thank you all.Thank you Molly for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Excellent
by Janet on 04/17/2022The service department has always been great! I bought my Crosstrek from a different dealer and The extended warranty contract wasn’t available at this dealership. Andrew gave me the number of the dealership I bought my car from very… quickly. I was able to get the information emailed promptly so my local service department now has it. Thanks! All of the staff are always nice and efficient. Excellent!!Thank you for the review, Janet! We are very happy to hear that our team treated you well and was able to help you with your service visit.
Love Subaru and the service
by Catherine on 04/13/2022This service department looks after my car does the warranty necessary and does it as quick as possible. My car didn't start so I jumped it and drove to Subaru they checked everything out, found I had left a light on, washed my car and… didn't charge me a penny. Now that is service!!!Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Subaru El Paso
by Dominick on 04/12/2022This dealership has exceptional customer service. While in for an oil change, Espy really went out of her way to provide everything I wanted to know about a trade up along with information I didn't even realize I needed to know.Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant sales visit!
I would give it a five star ratibg but i waited over 2 hrs for an oil chanl
by Lavie on 04/03/2022I waited over 2 hrs for an oil change on 4/2.Thank you for the feedback. Please let us know if we can ever assist you again in the future!
Raz review
by JR on 03/24/2022Tito Gomez was professional, friendly and attentive to our inquiries.Thank you for your kind review of Tito, we appreciate your business!
Awesome customer service
by JD on 03/22/2022Loved this place and my Sales guy JD!!! No pressure shopping with professional employees! Just moved here from California and these people helped us out better than any lot we visited. I would HIGHLY RECOMMEND’We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Outstanding!
by JacksonC on 03/22/2022Personal attention in the Service Dept is first rate! Gilbert was polite, attentive and excellent with status reports. Intervened to obtain warrant coverage beyond warranty mileage. Dealership has stepped up their service department and… personnel. Overall, another very satisfied visit.Thank you for your kind words for Gilbert, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!
Previous owner’s praise
by kh on 03/17/2022I bought the Forester from a friend and she couldn’t say enough descriptive words exclaiming praise for the service and service reps at El Paso Subaru! She was absolutely correct! From making the app to choosing a convenient time to an… easy, stress free check-in and wait in a spaciously comfortable waiting area. Light snacks were available as well. The advised service just took a bit more than an hour so that made my day! That and the complimentary car wash. Give El Paso Subaru a try.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Excellent!
by H E Mendoza on 03/16/2022Excellent customer service. Very welcoming and attentive to customer needs.Thank you! We are thrilled that you had a great car buying experience!
The Best in the west, on the Border
by Jhl on 03/15/2022Fast and efficient. Very courteous. Excellent dealership.Thank you! We thank you for your business and look forward to your next visit!
Satisfied Customer !
by Dori on 03/15/2022Great service, Only Subaru services my car. Always does a great job. They even clean an wash it. Prices are reasonable. Never a complaint .We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
excellent service and compassion
by KGC Walker on 03/09/2022Jorge always is a compassionate professional. The service was excellent as usual.Thank you for your kind review of Jorge, we appreciate your business!
Sales
by Terry on 03/03/2022My experience with this dealership was great. JD our salesman was professional and very friendly. He kept his word ever step of the way. Buying a car during this pandemic is so different. I was leary about leaving any money down and… waiting for my car. But they proved to me that they could handle this and keep their word. Thank you Subaru and thank you JD!Thank you Terry for your kind words for JD! We are thrilled that he provided you with a great shopping experience. We look forward to your business with us again! Congratulations on your new car.
Subaru El Paso, located at 1414 Airway Blvd in El Paso, TX, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi Miguel, thank you for taking the time to leave a review for us at Subaru El Paso. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
by Gabi Porter on 06/12/2024