Subaru El Paso
Customer Reviews of Subaru El Paso
Review type:
Purchase new outback
Buen servicio
by Juan Pablo Flores on 07/28/2022Nothing the service it was faster than I expectedThank you, Juan. We're glad that you had an excellent experience with your recent service visit.
Good job, heroes
by Wallskid on 07/23/2022Very pleasant and quick maintenance work on my Outback!Thank you for taking the time to leave us a review! We look forward to your business with us again!
Outstanding service
by Audrey Cabrera on 07/15/2022We love this dealership! They are consistently friendly & reliable. Tito always keeps us informed of our vehicle’s status each step of the way. The work is always completed promptly & correctly.Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
First time Subaru buyer
by Sterling on 07/14/2022Hector in sales and Jeremy in finance were very courteous, professional, and understanding of my needs during my visit, which was very accommodating being at the dealership for approximately 2 hours. One of the quickest experiences I have… had with any dealer.Thank you Sterling! We are thrilled that you had a great car buying experience!
Well done
by MB on 07/07/2022The staff at the service desk made certain that I knew what my car needed, and my car was returned as quickly as possible.Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Great and fast service
by KenC on 07/06/2022Gilbert in the service department is very professional. He explained everything they were going to do and how long it would take to complete the service. From the time I dropped my car off till the time service was complete was 45 minutes.… I was in and out in less than an hour. Great service.Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Concierge
by Juan Doe on 06/30/2022We bought a 2019 Subaru Accent in July and a Chevy 1500 pick up in September 2019 from El Paso Subaru. John, salesman, worked hard to make the deals that we wanted. We have taken our vehicles to EP Subaru Service department and have been… impressed on the attention given us. We received status reports on the service to our vehicles when we took them in. Gilbert, Service Assistant, gave us a service that Conciers would be impressed. Gilbert presents alternatives in an nonathoartive manner on a service issues but we make all decisions. Every Service Assistants act as Gilbert does.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
First Service
by John S on 06/28/2022Quick Friendly and Professional Service!Thank you for being our customer, we appreciate your kind words!
Great service
by Paul on 06/26/2022Staff is honest, reliable and courteous. Jorge Flores did a great job keeping us informed of the service requirements and gave us honest recommendations.Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Goes the extra mile
by Lizzo on 06/24/2022Knowledgeable, friendly, polite.Thank you for being our customer, we appreciate your kind words!
Service At El Paso Subaru
by Bart Gabe on 06/18/2022The staff both the service writer and the technicians that service my car are always top notch. From explaining issues in general they make it. Very easy to understand. I’ve been around the country and El Paso Subaru is definitely at the… top of the list. Job well done!Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Satisfied customer
by Satisfied customer on 06/18/2022I have worked with the service department for over four years they are friendly courteous and willing to work with the customer I can make an appointment to have the car servicedThank you! We are thrilled that our team continually provides you with the best service experience! We thank you for your continued business!
Service with a smile
by Granny who drives only Subarus on 06/07/2022Corrected sloppy service in January to great service with a smile in June…coming from quite a distance so couldn’t get back down for fixing the neglect of cleaning out the pipes in the windshield wash system (they put in a new system, but… didn’t work on my way home when it rained; so finally got back to ElPaso June 6..it was corrected and washed…). Very happily by Georg-he “with a broad smile”—Thank you for your positive review! We appreciate your business and glad things were resolved to your satisfaction.
Lacking in honest good service and customer communication.
by Out of town visitor on 06/06/2022Poor communication about my service needs.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Barbara Armendariz General Manager barmendariz@Group1Auto.com
Alex at Subaru
by Ian W on 06/03/2022The customer service here was exceptional. We were greeted quickly and shown various cars that were available. Got to discuss all options and Alex was very helpful. The dealership was clean, well presented and had a fun vibe amongst all of… the employees. Purchasing a vehicle is a lengthy process but we feel as if they made it easy and direct for us. Very pleased with the new car and happy with the dealership.Thank you, Ian! We are thrilled that you had a great car buying experience!
First time
by Stormy on 05/31/2022This is the first new car service I have had with this dealership. I made the service appointment online and when I arrived the service writer knew who I was. He advised of the service that would be performed, approximate time the service… would take and confirmed my contact number. It was simple service, only oil change and tire rotation, but went very smoothly. I was very satisfied with this first time visit.Excellent sales dept
by Bobbie on 05/31/2022Salesman was very intuitive about the vehicle. Very personable and kind.Thank you, Bobbie! We are glad our staff provided you with an enjoyable experience. We look forward to your business with us again!
Thumbs up!!
by Hector on 05/31/2022They will listen when you do business with them in person.Thank you for being our customer, we appreciate your kind words, Hector!
Great Service!
by Eric on 05/28/2022Great service at this location. Was in and out in a reasonable time and the facility smells great and is clean. Great and friendly staff as well.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!
Awesome Experience
by CA on 05/19/2022Suburu team specifically Hector and finance person were great! Very welcoming, informative, empathetic to time, and most importantly provided great customer service.Thank you, XXXX. We're glad that you had an excellent experience with your recent service visit. Thank you for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!
Fast & Professional
by Rich on 05/18/2022Service person was quick to check me in, advised me of my included work and what was needed and not needed. I had a graduation to attend and he made every effort to get the car to me on time.Thank you, Rich. We're glad that you had an excellent experience with your recent service visit.
Subaru El Paso, located at 1414 Airway Blvd in El Paso, TX, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi Miguel, thank you for taking the time to leave a review for us at Subaru El Paso. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
by Gabi Porter on 06/12/2024