Customer Reviews of BMW of El Paso
Review type:
Bad
by Jaime L on 05/29/2024Worst experience i had my service advisor was the worst salvador is an idiot and couldnt explain anything to meThank you for bringing this to my attention. I apologize for this negative service visit experience with us. I would like an opportunity to fix this and earn your business, please contact me at cugarte@bmwofelpaso.com. I look forward to speaking with you. Christian Ugarte, Service Director
Great setvice
by MzubiaM5 on 05/20/2024Took car for oil change without an appt. Alex H took my car with no issue and I was out after a couple of hours with a washed car and oil changed.Thank you for your kind words for our staff, we appreciate it!
Great service
by MaryNav on 03/28/2024Karina is great at customer service. She answered all my questions and helped ease my worries. The tech genius showed me how my car was fixed and how to operate it. He is also amazing!It's fantastic to hear that you had a great experience and that Karina provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Chris Grajeda
by CAG35917 on 03/06/2024Always a pleasure working with BMW El Paso! Staff is always friendly and on Point.We're delighted to hear that you consistently have a pleasurable experience working with BMW of El Paso! Your feedback is valuable, and we appreciate your continued trust in BMW of El Paso. Safe travels, and we look forward to serving you again in the future!
Car service
by Jdsteelen6ms on 02/16/2024Exactly as I would expect. Fast, friendly and professional.We're pleased to hear that your experience was exactly as you expected – fast, friendly, and professional. Meeting your expectations is our goal, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again in the future!
Bmw x3 of el paso
by Lucho1967 on 02/04/2024Best service rep. Very friendly and helpful. Great job BMW of el pasoWe are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Will continue doing service with BMW
by RyanX3MC on 01/31/2024Alejandra has always taken good care of my vehicles. She is always going above and beyond to make sure my experience is a good one. As long as she is there I will always take my car for service because she knows how to treat people.Thank you Ryan for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Outstanding Customer Service
by GODZILLA on 12/27/2023Professional Service with Outstanding KnowledgeWe are thrilled to hear that you had an outstanding experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service at BMW OF EL PASO
by K.Liguori on 11/10/2023Had service performed on our X5 and our service advisor, Alex, did her usual excellent performance. Service was performed & completed when promised in a professional manner. Always have had a very positive experience at BMW of El Paso!We are pleased to provide convenient and professional service when it is time to service your vehicle. Thank you for your acknowledgment of Alex and her professionalism. Your kind words and your Five Star review are very appreciated! We look forward to the pleasure of assisting you again and as always, we appreciate your business.
Customer Care
by Conleyc on 10/25/2023Excellent recommendation from service provider to keeping my vehicle in top running condition.It's great to hear that your service provider provided an excellent recommendation to help keep your vehicle in top-running condition. Regular maintenance and sound advice from service professionals are essential for ensuring your vehicle's performance and longevity. Enjoy your well-maintained vehicle!
Brake Check
by Wyldz516 on 10/25/2023Amazing overall, they put me in an Uber so I didn’t have to wait there while my car was serviced and then they paid for me Uber back to the shop.It's wonderful to hear that your experience was amazing overall. Providing an Uber ride to and from the shop while your car was being serviced is a thoughtful and customer-centric touch. It's an excellent way to make the service process more convenient and enjoyable for our customers. Enjoy your well-serviced vehicle!
Great service & attention
by Jose Q. on 10/22/2023Heidi I’d one of those agents if change that brings a smile & hands on customer service. Thank you for taking care of my subIt's wonderful to hear that Heidi is one of those agents who provides hands-on customer service and brings a smile to your face. Thank you for acknowledging her efforts in taking care of your vehicle. We appreciate your business. We look forward to assisting you in the future.
Service
by Gilbert on 09/27/2023Friendly staff and very knowledgeable. And honestWe are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.
915BMW 😊
by Melissa on 09/16/2023BMW of El Paso never fails..Awesome customer service and as promised.We are glad to hear that BMW of El Paso consistently provides awesome customer service and fulfills our promises. Consistency and quality service are essential factors for customer satisfaction. We appreciate your business and look forward to assisting you in the future.
Always so helpful!
by KRMartin on 09/12/2023Special efforts are always made to help me out as an out of towner! Thank you!!We are pleased to provide convenient and professional service when it is time to service your vehicle. Your kind words and your Five Star review are very appreciated! We look forward to the pleasure of assisting you again and as always, we appreciate your business.
Annual Service
by FrankRet on 09/06/2023I wanted to thank the great staff at BMW of El Paso for their excellent service especially Alex my service advisor. It's great to have a professional team backing your vehicle. Thank youWe're happy you found our staff to be so supportive during your experience here at BMW of El Paso.
Oil change
by Valeriee on 09/02/2023I went for an oil change n air filter change. The service department was great. Hedi was the representative that helped me and she was very helpfulWe are thrilled that Hedi provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Service on BMW X5
by Tim Wegs on 08/10/2023BMW continues to do exceptional service work on my 2008 BMW X5. For being 15 years old it still runs like the day I bought it.You just made us smile to see those Five Stars! Thank you so much! We appreciate your business and look forward to assisting you in the future.
Wheel and Software Issue
by Dan Dunlap on 07/23/2023I got a new wheel under warranty that was defective. Only paid deductible. A new software for the car will not install. Several hours were invested on this issue but there was no resolution.Thank you for your kind words! We thank you for your business and look forward to your next visit!
Completely Satisfied
by Samuel G on 07/13/2023I am completely satisfied with the service department. Karina, my service advisor, was very professional and attentive to my questions.Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
New Tires Same Day
by JulioJones on 07/01/2023Punctured my tire and they readily had my exact previous tires in stock. Less than an hour we were in and out.Thank you for your kind words! We thank you for your business and look forward to your next visit!
BMW of El Paso invites you to visit our Luxury Car dealership in El Paso, TX. Our team members are standing by to provide you with some of the best deals near you on BMW Luxury Cars & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the El Paso area's most trusted BMW dealers.
ESPAÑOL
BMW of El Paso le invita a visitar nuestro concesionario de autos nuevos y usados en El Paso, TX. Visítanos hoy para carros lujosos BMW y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches BMW en el área El Paso.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
by Laura Driscoll on 05/29/2024