Customer Reviews of BMW of El Paso
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6 sales reviews
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Wonderful experience
by Kayla E. on 05/23/2024Jonathan was a superb salesman. Took care of every detailPurchasing My Fourth BMW
by Triple D on 05/17/2024Recently purchased an 2025 X6 M60i, at the same dealership in El Paso, Texas as my past purchases. I was treated as if I was a new customer, very attentive salesman (Alex C.) made the experience easy and timely. Would recommend that… dealership to anyone. Thanks Team BMW Of El Paso! Darrell D.Thank you for your feedback, Darrell! We're thrilled to hear about your positive experience with Alex and the team at BMW of El Paso. It's wonderful to know that you were treated well and that the process was smooth and efficient. We appreciate your recommendation and look forward to serving you again in the future. Enjoy your new 2025 X6 M60i! Thanks for choosing BMW of El Paso!
Mr. Juan Alvarado 👍🏻
by Rubster on 05/12/2024We’ve been customers of Mr. Juan Alvarado for over 15 years. He has always gotten us the best cars, according to our tastes and personalities. He has great customer care skills, that’s why we keep coming back to shop with him.That's wonderful to hear about your long-standing positive experience with Mr. Juan. It's great when customers find someone they trust and enjoy working with over the years! Thank you for your loyalty.
Great Service
by Laura D on 04/03/2024We really appreciated the professionalism, courtesy and excellent customer service we received during our first purchase of a new car from your dealership.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
X2
by Marifer on 03/18/2024Great staff, helped me out with everything. Good, friendly environment.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Car purchaser
by MikeDonnell on 02/03/2024Ismael did a great job handling my car purchase, would highly recommend Him for your next car purchase.We're pleased to hear that Ismael did a great job handling your car purchase. Thank you for recommending him for future car purchases. Safe travels in your new car, and thank you for choosing our dealership!
The following reviews are more than two years old. They are not included in the overall rating.
3 sales reviews
My Dealings with BMW of El Paso
by jencinia on 04/29/2019My recent purchase of a 2019 X6 from the El Paso dealership almost didn't happen due to shipping delays and a discrepancy in the final price of the vehicle. The dealership had no control over the shipping delays so I can't blame them for… that however, the price discrepancy fell squarely on the shoulders of the individual in the finance department who works the numbers. To make a long story short, we were able to ultimately come to an agreement. The saleswoman, Debbie Gonzalez was a true professional. She was extremely helpful, made us feel at ease, and didn't try to pressure us like some salesmen do. Gary Swenson, the Sales Manager, was also extremely courteous and helpful. Debbie and Gary are the reason why I would purchase another vehicle from BMW of El Paso. There is one more person I must mention. His name is David Castillo, he is the BMW Genius who explains everything your vehicle is capable of. David was very knowledgeable in what he does and demonstrated patience and care while ensuring that I understood all of the amenities that came with the vehicle. He is truly there for the customer.Thank you Jencinia for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
False sales promises
by Z5ph on 02/25/2015In the search for a good beginner car for my 17 year old daughter, we were delighted to find your dealership. Salesman, William Perez, and Assistant Internet Salesman, Jorge Salas were friendly, informed, kind and helpful. We were looking… over the '03 PT Cruiser theyhad on Interrnet Sales, with CarGurus and for view on the lot. It seemed as though it was going to be exactly what we were looking for. It was priced a bit above the recommendations found on NADA and Kelly Blue Book; but due to the low mileage and good care the car was given we had all decided to give it further consideration. I arrived to the dealership around 1:30pm to review the vehicle. I thought it was perfect! Now, because it was to be for my teen daughter it was necessary to get her approval on the purchase. After having spent the better part of the afternoon in negotiations for the lowest possible price, it was determined the price was as it stood at $5995 and any necessary repairs would be made to the vehicle prior to taking possession should we decide to purchase. At 3:30pm I informed both William and Jorge I would need to pick my daughter up from school at 4:00pm and be back at the dealership within the hour. I asked if I could leave a deposit on the vehicle to ensure it would still be available when we arrived back. I had experienced a situation where I didn't offer a 'hold' deposit on a vehicle which as a result was sold before I could return and didn't want that issue to happen again and explained that to both as well. Both gentleman said it wouldn't be necessary, no monetary deposit was necessary, the vehicle would be available...."no problem". My daughter and I arrived back at the dealership at approximately 4:30pm. We were welcomed and escorted into the showroom and William was advised we were waiting. About 15 minutes later, William retrieved the keys to the vehicle and allowed my daughter to test drive it in the confines of the dealership and provided her time to look over the car to determine if it was to her liking. We parked and I informed William we would like to purchase the vehicle for cash at that time. He escorted us back to the showroom and I let him know I would purchase the vehicle, however informed him I would not pick it up until any necessary safety and agreed upon repairs were made. He seemed pleased and was eager to begin a contract. We enjoyed the selection of coffee's y provided in the waiting area, my daughter began working on her homework and we assumed the process of purchase had begun. William first collected my driver's license and approximately 15 minutes later returned said DL and asked for my insurance information. He went to the back offices and made 3 copies of each. After spending another half hour in the waiting area, Mr. Frank Valladolid, Internet Sales Manager, approached my daughter and I and boldly informed us the car had already been sold to another party. As you can imagine, I was shocked, flabergasted and then simply furious. I informed Mr. Valladolid that I had been assured not an hour earlier that this situation would not happen. I let him know I offered to put money down on the vehicle to ensure just that, but was told it would not be necessary.....not to worry! Mr. Valladolid continued to say, "We do not hold vehicles, I'm sorry". He was not interested in the assurances his salesmen made and conveyed and he did not want to discuss it further. Poor William was as in shock as I was and did not even want to look at me. When I asked to speak to Jorge Salas I was asked by Mr. Valladolid why I wanted to speak with him. I continued to ask to speak with him and Mr. Valladolid continued to ask why and eventually informed me he did not want a disturbance in his showroom; that he was Jorge's boss and it wouldn't matter what Mr. Salas would say to me, that the car was sold. I assured him I intended to share my experience at BMW/MINI El Paso Dealership with everyone I know and would ensure appropriate information was shared with dealership reviews as well. It mattered not to him. I hope it is understood how upsetting this situation was. Had I not had assurances from the employees of BMW/MINI of El Paso I would have understood. But I asked to put money down on the vehicle, was told it wasn't necessary and to top it off my daughter was granted a test drive on a car which had apparently already been sold. How does this happen? Where is the departmental communication? The unethical behavior displayed during this transaction is appalling. I now have to continue my search, deal with my daughters upset and disappointment and continue to hope that somewhere I may encounter honest, ethical salesmen in an industry which already has and continues to display a questionable reputation. I am writing this letter in hope they will provide appropriate training, conflict resolution and better consumer service. I have seen statements and ads that they value customers, but in my case.....it was not a priority nor did it demonstrate commitment to that value. I am profoundly disappointed in my experience with BMW/MINI of El Paso.Poor Experience
by paecelvoemisuc on 07/10/2011updated 08/31/2025Went in to purchase a new mini cooper, sales associate was all over the place, i kept asking questions about how the paper work and financing was coming along and just got " dont worry everythings fine" i asked who i was financed with and… wouldnt get a answer, i drove off the lot with 1/2 tank of gas when i was expecting a full tank as promised. i also only had two mats in my brand new car, where i was supposed to have four. if all that wasnt enough 3 days later i realized that i had been driving around with no inspection sticker. i called the dealership and they apologized and had me go in and waste more of my time to get the sticker that should have been givin to me at the time of purchase. BMW should cut out this mini dealership as ive seen online they are getting terrible reviews and are bringing a good name down with them.
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About our dealership
BMW of El Paso invites you to visit our Luxury Car dealership in El Paso, TX. Our team members are standing by to provide you with some of the best deals near you on BMW Luxury Cars & SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the El Paso area's most trusted BMW dealers.
ESPAÑOL
BMW of El Paso le invita a visitar nuestro concesionario de autos nuevos y usados en El Paso, TX. Visítanos hoy para carros lujosos BMW y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches BMW en el área El Paso.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Congratulations on your new vehicle! We're thrilled that Jonathan provided you with a superb sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.
by Sara Thurston on 05/24/2024