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BMW of El Paso


6318 Montana Ave, El Paso, TX 79925 (map)
Today 8:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (6) No (0)
Service Rating
Recommend:
Yes (16) No (1)
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Dealership Sales Review

4 out of 5 starssales Rating
My Dealings with BMW of El Paso
Written by jencinia on 04/29/2019

My recent purchase of a 2019 X6 from the El Paso dealership almost didn't happen due to shipping delays and a discrepancy in the final price of the vehicle. The dealership had no control over the shipping delays so I can't blame them for that however, the price discrepancy fell squarely on the shoulders of the individual in the finance department who works the numbers. To make a long story short, we were able to ultimately come to an agreement. The saleswoman, Debbie Gonzalez was a true professional. She was extremely helpful, made us feel at ease, and didn't try to pressure us like some salesmen do. Gary Swenson, the Sales Manager, was also extremely courteous and helpful. Debbie and Gary are the reason why I would purchase another vehicle from BMW of El Paso. There is one more person I must mention. His name is David Castillo, he is the BMW Genius who explains everything your vehicle is capable of. David was very knowledgeable in what he does and demonstrated patience and care while ensuring that I understood all of the amenities that came with the vehicle. He is truly there for the customer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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customer_svc on 05/01/2019
Dealer Response
Thank you Jencinia for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
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