Customer Reviews of Audi El Paso
Review type:
Annual Service
by SylChase on 06/04/2024Had my yearly oil change. Received a discount on the tire rotation and had the air filters replaced.Service
by snowbunnyep on 05/30/2024Very informative advisor with lots of patience and knowledge.Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
New Audi Customer
by Zabrina T on 05/20/2024I just recently purchased my Audi from another dealership. I was recommended Paul to help me with all my service needs. He help assistant me with a recall I had and made the process very easy. Kept mw updated and help with rides. Highly… recommend!Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Oil change service
by Jerryjc on 05/15/2024I always appreciate the service at Audi El Paso. PAUL is the best service advisor I've had for any of my vehicles at any dealership.. It's a nice feeling to know your vehicle is in good hands when you take it for service!We're thrilled to hear about your positive experience and the best assistance provided by Paul. Your satisfaction is our top priority, and we value your business. We look forward to assisting you again in the future!
Service
by Yvonnem on 04/22/2024Service agent is informative and pleasantWe are thrilled to hear that you had an informative and pleasant experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great quality service
by Priscilla on 04/04/2024I went in to fix the recalls on my vehicle. Paul assisted in helping me beginning to end and was extremely helpful. I will continue to service my vehicle there!It's fantastic to hear that you had a great experience and that Paul provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Excellent experience!
by Elizzzraaaae on 03/12/2024Audi service department is the best. They are courteous, professional and friendly. I wouldn't take my car anywhere else!We are thrilled to hear that you had the best experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oil change / maintenance
by ericlarke on 03/05/2024It was a good good experience just wasn’t expecting an hour and a half wait since I had an appointmentThank you for sharing your feedback about your recent experience. We apologize for any inconvenience caused by the longer-than-expected wait time, even with an appointment. We understand that your time is valuable, and we appreciate your patience. We value your input and hope to make your future visits even more efficient and enjoyable.
Excellent service
by Doc Rick on 02/29/2024Every thing from the greeting, the registration, the recommendations for service, the cleanliness of area (plus the snacks) the ride back to my work and the work that was done to my Audi….ALL TOP NOTCHWe're delighted to hear that every aspect of your experience, from the greeting to the service recommendations, cleanliness, and the work done on your Audi, met your expectations and was top-notch. We appreciate your business and look forward to serving you again in the future!
Awesome customer Service!!
by Christy on 03/01/2024It’s nice when your are remembered from your last visit as a customer. He is very professional and my car gets the service it requires.We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great experience
by daniels on 02/01/2024I went for a diagnostic service, and I was totally amazed by the staff, mechanics, and overall experience.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Vehicle service
by Hernandez on 02/01/2024Very helpfulWe are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Coolant hose replacement
by Juan Casas on 01/30/2024Great customer service and fast.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Audi Service
by Tyler G on 01/23/2024Took my A7 in for its 50k service. Paul was great and kept me up to date on the progress. Great working with Paul and the Audi team.Thank you for the kind words Tyler! We are very happy to hear that we were able to provide you with an enjoyable experience!
Post Sale Service
by Ghost77 on 01/20/2024Had a few items on the preowned vehicle that needed attention, as noted in the multipoint inspection by the service dept prior to putting the vehicle up for sale. During purchase negotiation I noted tread on all tires was worn to 5/32 or… less but In particular one tire was manufactured in April 2019. Sales team agreed they would replace one tire as well as repair a crack in the windshield using resin filler. I drove down from Alamogordo today, tire was replaced. I also only received one key FOB at date of purchase and had to purchase a second FOB at $400 plus $200 programming fee. After the key was programmed I was also informed Audi would not be repairing the windshield rather they would replace it. So after 3 hours having snacks water and soda, a freshly washed car and a tank filled by Audi I’m overall pleased with today’s outcome. Thanks Paul in service for your help.Thank you for sharing your experience, and we appreciate your feedback. We're glad to hear that the issues with the preowned vehicle were addressed during your visit. We apologize for any inconvenience with the key FOB and the windshield repair, but we're pleased to know that Paul in service was helpful. We value your satisfaction and look forward to serving you in the future!
Water pump and suspension replacement.
by Shaulin234 on 01/18/2024Audi of El Paso is by far the best service department I’ve been to. There’s a reason I’ve owned 6 of them. I’ve recommended several friends and they all now own Audis. The vehicles are amazing but the people that work their is what keeps me… coming back.It's fantastic to hear that Audi of El Paso's service department has provided you with the best experience, and the people there are a key factor in keeping you as a loyal customer. Your recommendation has also led to several friends becoming Audi owners. We appreciate your loyalty and positive feedback. Thank you for choosing Audi El Paso, and we look forward to serving you again! Safe travels in your Audi!
Service
by Adrienne on 01/15/2024Ernesto was friendly and helpful! We were kept informed of everything going on. The service department here is always excellent.Thank you for your kind words! We're glad to hear that Ernesto provided friendly and helpful service, and that you were kept informed throughout the process. Our service department appreciates your positive feedback. Safe travels!
Great Service Audi El Paso
by Tanjoy66 on 12/07/2023Audi El Paso and particularly Paul Sermeno did a great job servicing my SQ5 to include getting recall parts and work completed ASAP. Couldn’t ask for better service.That's fantastic to hear about your positive experience with Audi El Paso, especially with Paul! Timely completion of recall work and excellent service for your SQ5 are key aspects of a satisfying dealership experience. We appreciate your business. We look forward to assisting you in the future.
Check up
by Laurelglen11 on 12/01/2023I had my Audi checked for some issues. While there, the tech found another issue and corrected it. The service department was very quick to fix my car and was able to get me a loaner while I waited. Great customer service!It's reassuring when the service department is proactive and efficient in addressing issues with your car. Getting a loaner while your Audi was being worked on is a plus, ensuring that you weren't inconvenienced during the process. Thank you for your business!
Alignment
by Christian on 11/22/2023First time owning an Audi and was very pleased with professionalism and communication brought by everyone. Alignment feels great when driving now. They included recommendations for near future service and detail on what was done with my… alignment.It's wonderful to hear about your positive experience with the professionalism and communication at Audi El Paso! Having a smooth alignment job can significantly enhance the driving experience, and it's great that we not only provided excellent service but also included recommendations for future maintenance. Thank you for your business!
5 star service
by P.Downing on 11/17/2023Great service and friendly staffWe are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! We look forward to serving you!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by Paige Mason on 06/06/2024