Customer Reviews of Gay Buick GMC
Review type:
Anna N
Gay Family Auto - Best Customer Service
by weezer1176 on 10/21/2016Byron always helps us at Gay. Byron assists us with both leases and purchased for our business and our personal use. Byron always goes above and beyond for us - we could not ask for a better sales person than Byron. He has become a… friend of both our family and our work family. Thank you!VERY disappointed
by LA_customer on 05/03/2016I contacted Stephen Dommert regarding a best price on a new 2015 Buick Verano. At first he quoted me a price that was $1400 higher than the price he had listed on the internet. When I informed him of his internet price, he lowered the quote… to that price. When I asked if he could drop the price $2500 to be more in line with a competitor's quote (taking into account the differences between the vehicles), he said he couldn't go down a penny, that the car was too pretty and hard to find. I told him that I liked his vehicle better, but would have to go with the competitor's model due to the large price discrepancy. He didn't seem to care and said he was not that desperate. He wouldn't negotiate at all, not even a little bit. At the end of the next month, right after I had purchased the other vehicle, he dropped the price $2000.We truly appreciate you bringing this to our attention. We are sorry to hear that you were not entirely satisfied with your experience with our team here at Gay Buick GMC, as you are very important to us and we are always looking for ways to provide an amazing experience for every guest. We want you to know that we will be looking into this internally to see how we can improve in the future. If you'd like to discuss this in further detail or have any questions about anything, please feel free to contact our Customer Service Manager, Sonia Molina, at 281-337-8332. Thank you.
great truck, great dealership!
by nelly2015 on 12/31/2015i took less than an hour between seeing the truck, signing paperwork and driving away with the truck. The process was smooth! will recommend this dealership to anyone!Quick and timely service
by ermafi89 on 12/03/2015Took my car in for some work under warranty. They gave me a loaner vehicle while the work was being performed. It was completed in a timely manner and up to satisfaction.Gay Buick GMC, Quality Service!
by Brandon32Hunk on 11/28/2015Coming into Gay Buick GMC I didn't know what to expect or quite what I was looking for. I sat down with salesman Nino Bonsignore who was able to help me find the vehicle I was lookin for. Nino and the staff of Gay Buick GMC made the process… easy and now I'm the proud owner of a new GMC Sierra, one badass truck. The customer service is excellent, the follow up customer service is excellent. I recommend everyone looking for a new vehicle to stop by Gay Buick GMC!Canyon 2016
by smiley352 on 11/27/2015They get me a good deal on my new truck. I would go back when I need a new truckHello thank you for your feedback. We're so glad that your experience was great! Thank you for your business!
Great Service, Friendly Staff
by dshep777 on 11/17/2015Gay Family Auto offers Great Service with a knowledgeable Staff . I would highly recommend this dealership for New Vehicle sales and service needs.satisfied
by Rammaj88 on 11/17/2015I had a Great service experience. They cleaned my vehicle after the service. I was impressed by the professionalism.Gay Family Auto
by Homeskid1 on 10/27/2015Outstanding buying experience.... I actually feel like I bought a car, as opposed to somebody selling me a car. Very patient sales and finance teams!!Thank you for telling us your story. I'm very glad that you had such a great experience in our sales department. Enjoy your new vehicle and thank you for your business!
I love them
by Cancun12 on 10/27/2015I guess this would be a testimony then a review. Two years ago I bought my GMC 2011 terrain from gay family auto. I absolutely love my truck. A few weeks ago my truck started overheating. The first person I took it to told me it was a… coolant reservoir tank that was cracked. so I called Gay family auto, and I ordered the part. It was very cheap, my dad put the part in the truck. I took it for test drive it was still overheating. I took it to Mr. mechanic in Texas City he did numbers a test on it. he diagnosed it with the water pump and he said it will be $400 to fix it. I made a few calls I found a friend who said he can do it for 120 just by the water pump. I go to O'Reilly I buy the same water pop that Mr. mechanic was going to put in my car for $50. take it back to my friend he said that he cannot do it because it's too close to the timing belt he did not feel comfortable doing it. He said I have to take it to the dealer I started to panic the dealer that is a lot of money coming out of my pocket so I got online went to Gay family auto it made an appointment three things I saw. I have three recalls on my truck one was for the driver seat and the passenger airbag and guess what a water pump That Saturday morning I woke up early drove my truck slowly to Gay Family Auto and soon as I drive up I see a nice friendly face I tell him everything that I've been through he got my truck and he asked me how was I getting home can I get a ride home he says I'll do something better I'll give you a loaner car. I said great and you won't believe what he gave me a brand-new 2016 Arcadia Denali white for the whole weekend I had this beautiful truck Monday morning came and I got the real diagnosis of my truck it wasn't the water pump but the water pump chain broke they fixed it and all the other recalls and it was under my warranty so nothing came out of my pocket Monday night I got my trunk that it was clean from the inside out and washed Gay family audio has gave me nothing but the best service that I have ever experience from the from the car dealer my next vehicle will be definitely bought from Gay family auto!!!!!!!I appreciate your story related to your recent service experience. We do our best to make sure all of our customers are treated well and have their issues resolved while here in our service department. Thank you for your business!
A+ treatment
by brafford1 on 10/26/2015I don't think my first review went through, so I'm reviewing again. My husband went to two dealerships looking at GMC Canyons before going to Gay Buick GMC. Amy, our sales person, was very knowledgeable and friendly. She kept us informed… throughout the whole process of buying a new truck. We got a better price for our trade in and a better price on the truck my husband wanted. We are very pleased with the whole experience.Thanks again for your purchase, we sure appreciate it. I'm glad we could help!
Hello Mrs. Brafford, I appreciate your comments. I'm very glad that we were able to help your husband find the perfect new GMC Canyon. Thank you very much!
Outstanding Service every time
by Kevincats on 10/23/2015Gay Buick has always taken care of our servicing on our Buick Enclave. We purchased the Enclave from Gay and we've never had better service from all our vehicles from other shops in all the years we've owned vehicles. Great Service, Fair… prices, and Professional people. Thank you,I appreciate you bringing your Buick Enclave in for a recent service visit. I hope we continue to provide a high level of service for you. Thank you very much!
Great Dealership!
by triciaht128 on 10/23/2015Had a great experience with Monte! Everyone in the dealership was friendly and very informative I definitely recommended them :-)Thank you for sharing your purchase experience! I'm so glad that Monte could help. Thank you very much!
Sierra service
by JJVega10 on 10/20/2015Great staff. Took my new truck for its first regular service. Work was completed in time and in addition to the regular maintenance they also did a recall work I was not aware of. Will definitely go back for all my service needs in the… future.I'm so glad that you're recent service work went well. We look forward to seeing you again soon!
Gay Family Auto
by wscruggstx on 10/19/2015You always have available a loaner car, if needed, and you car/truck is always washed and vacuumed with any service performed at the dealership. Excellent service and friendliness. They even had doughnuts and coffee for those who desired a… breakfast snack!Hello, we're sure glad that you had a great experience in our service department. Thank you very much! We'll see you soon!
Gay Family Auto is Great!
by golfer39 on 10/16/2015Bryon took good care of us in the purchase of our new Yukon. He made the transaction very efficient while taking the time to explain all the features in our new vehicle. No need to look anywhere else! Gay Family Auto is a great group.I'm very glad that Byron took care of you during your recent purchase of a new Yukon. Thank you very much for your business!
Very Pleased
by Darrow436 on 10/06/2015Second time buying from Gay! Very pleased with the sale and service will be back next time!We are very pleased that you decided to purchase from us again. Thank you so much for your business!
Regular maintenance
by Meliflo on 10/06/2015I feel more at ease taking my Terrain to them to do the oil change.They are very good and probably do more than other places! The other thing they throw in is washing your car after there done! Awesome job!I appreciate your story concerning your recent service work. Thank you very much for giving us your business. We'll see you soon!
Gay Buick GMC is Awesome!
by satisfiedcus3 on 10/06/2015I typically do not write reviews but I was so pleasantly surprised and amazed by the level of service with Gay Family Auto, I felt I had to. Byron Schirmbeck is an amazing sales rep. He is attentive. He is funny. He is knowledgeable.… The finance manager is just as wonderful. It was an awesome experience. I am already referring my friends. Customer service at its best.Hello, thank you for sharing your story about Byron and your recent purchase. We sure appreciate your business!
Enjoyable Experience
by jstephens3 on 10/06/2015Dealing with folks at Gay was pleasant and simple. Honest and upfront language made decision-making easy. Special commendation to salesman and financial officer for making buying our new Buick and enjoyable experience.Thank you for sharing your recent purchase experience. We sure appreciate your business! Thanks again!
Great people, great process, great truck!
by dadufresne on 10/03/2015When a dealership takes the time to find out everything that the customer is looking for and then finds the perfect truck for a customer, one knows that the people that are working know that customers come first and there is nothing more… important to accomplish. Monte and the whole team at Gay Buick GMC have done this time and time again for me and my family, leading to the past several trucks we purchased being from the team out in Dickinson.Thanks for telling us about your recent purchase from Monte in our sales department. He does a great job. Thank you for choosing Gay Buick GMC!
Marie Gay and her husband Carl started their career together in the early 1940s. They began traveling the country with their magazine business and brought their crew of salespeople along to help. After returning to the Dickinson, Texas area in 1948, Marie and Carl created Gay Pontiac on Highway 3. In the 1960s, they moved the store's location to the newly built Gulf Freeway where their business began to flourish. During the over 70 years that the store has been in operation, it has received numerous awards for setting sales records, including the prestigious General Motors Master Dealer Award. Gay Pontiac was one of only five dealerships nationwide to receive this honor 25 years in a row.
Call us, come by, or shop our website 24/7. We want you to be part of our family!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Thank you for your kind words about Byron! We're happy to hear that he could provide you with an excellent car buying experience. We will be sure to pass along your comments to him and we hope to see you with us again in the future!
by gay_buick_gmc on 10/24/2016