Customer Reviews of Gay Buick GMC
Review type:
Anna N
Anna N
by Anna Nona on 05/05/2025Purchasing a car is always a stressful experience, but not this time. Nick in Sales and Garcia in finance we both so awesome, very knowledgeable, and professional.Lyndon
by LyndonI on 03/27/2025Excellent service Performed in a timely mannerAwesome service
by Jonathan Pavlovsky on 01/11/2025Polite, courteous and friendly. Service performed in a timely manner and completed as predicted.Great Experience
by bsmoody on 08/10/2024We special ordered the vehicle, it arrived almost a month sooner than I expected! The sales and financing team were awesome to work with! This is our 3rd vehicle we’ve purchases from Gay Family Auto!Great dealer
by Mario on 07/02/2024Great dealer, drove 6 hrs to get best price for the vehicle and was quick and easy process once I arrived. No pushy salesman nor change in price last minute. Very satisfied.Great service
by DMcDaniel on 06/07/2024Great people easy to work with1 bad c3
by Retired on 04/11/2024They are very courteous and friendly. The service is great.Friendly and Professional
by Gulf Coaster on 03/05/2024Everyone was friendly, low pressure and professional. They gave me good value on my trade, and my pre-owned vehicle was immaculate. Highly recommended.Great Service
by NurseChilds on 09/19/2023Always a Pleasure! Matthew went above and beyond to help me! Oil is changed and tire pressure is checked with Inspection added! Thank you!!Me
by Samjung on 04/25/2023I had an appointment for service everything done on time like always excellent serviceGood experience start to finish
by Jeremy on 04/15/2023Most people don’t enjoy the car buying experience and I’m certainly no exception, but Benny made the process smooth and stress free. I have purchased a lot of cars from several different dealerships and this was probably one of the best… experiences I have had. I would definitely go back.Thanks Jeremy glad to hear things went smoothly while you were here working with Benny. We appreciate your kind words and your business.
From Trade in to Purchasing
by Carla1961 on 04/11/2023Kevin Lanterman is a very honest and trustworthy salesman. He has helped me with 4 Denali’s, from purchase to trade in. I would recommend him and Gay Family Auto.HI Carla it's great to hear how Kevin worked with you and took such great care to make sure you were happy. We appreciate your repeat business.
Fraudulent Overcharge For Used Truck
by Glenn on 04/06/2023I purchased a used 2018 GMC Sierra 1500 truck from Gay Buick GMC on April 1st 2023. The dealership fraudulently overcharged me a total of $498. I only met with and spoke to the sales associate, John Pigott, & the finance person, John Pack.… I made it clear to John Pigott that I did not want to pay for any additional services or add-ons. John concurred and responded back repeating what I told him. John then went back to the used car sales manager, Joshua Block, and returned a few minutes later. He had a piece of paper where he had written numbers on it. He showed the final out the door price and once again confirmed that I was not paying for any additional services or add-ons. John stated that I was only paying taxes, title, and administrative fees. I then spoke with the finance manager, John Pack. I signed several documents. I don't remember seeing the line item charges however I was charged $99 over invoice and $399 for a service.Glenn, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Gay Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, The Gay Buick GMC Team
Great Place
by Nomc2023 on 02/14/2023Service dept is very helpful & respectful!Thanks so much and we're glad we can help you with your service!
Great Service
by Joseph Mayer on 09/28/2022John Windham did an excellent job worked with me. I cam from temple. John had the truck ready. Excellent serviceThank you Joseph we certainly appreciate your business.
Great and easy to work with!
by Rita on 08/19/2022Enjoyed working with Zach. He was pleasant and knowledgeable about the vehicle we purchased. This is the second car we purchased from Gay Buick in the last two years. They have a great service department as well!Hi Rita, thank you so much for choosing us. We love hearing that our sales staff is so attentive and we're glad to hear Zach was so thorough.
My first GMC
by Joe Hamilton on 02/24/2022Easy to deal with. General Manager assisted me above and beyond my expectations.Great Service
by Hfd78 on 08/24/2021From Kevin in sales to Warren who delivered my truck to my home, great attention to making sure I got the truck and service I neededPaul & Pat
by Paul and Pat on 08/16/2021A great car purchase experience, thanks to an awesome fellow, Marvin. Marvin was very courteous, friendly and professional. He put us at ease and moved fast through the car purchase procedure. We thank Marvin and recommend him as he is… truly an asset to Gay GMC.Down To Earth People
by M Venturini on 06/30/2021Sales persons and managers are friendly and helpful…Made one feel comfortable, at ease!
Marie Gay and her husband Carl started their career together in the early 1940s. They began traveling the country with their magazine business and brought their crew of salespeople along to help. After returning to the Dickinson, Texas area in 1948, Marie and Carl created Gay Pontiac on Highway 3. In the 1960s, they moved the store's location to the newly built Gulf Freeway where their business began to flourish. During the over 70 years that the store has been in operation, it has received numerous awards for setting sales records, including the prestigious General Motors Master Dealer Award. Gay Pontiac was one of only five dealerships nationwide to receive this honor 25 years in a row.
Call us, come by, or shop our website 24/7. We want you to be part of our family!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Hi there! We appreciate your kind words along with the 5 star rating. We do thank you for visiting and hope to see you again soon!
by Gay Buick GMC on 05/24/2023