James Wood Chevrolet Buick GMC Decatur
Customer Reviews of James Wood Chevrolet Buick GMC Decatur
Review type:
Great Experience
by huffgolf on 07/29/2025Great experience and the communications was good through the whole time my vehicle was there.Professional dependable service for your Chevrolet, GMC or Cadilac vehicles
by Robert C on 05/08/2025I brought my Silverado 1500 Crew Cab Z71 LT Texas Edition in for a routine oil change, filter, lube, etc. While in the shop, I had the service tech install new red brake caliper covers. WOW! These covers glisten like a new penny. I love… the upgraded look. Mr. Bryan Stanley, my service advisor whom I love doing business with made me feel very welcome and a valued member of the James Wood dealership family in Decatur, Texas. The courtesy and professional manner in which are always given me make me a customer for life! Excellent Job team!! See y'all again next time.Thank you, Robert! We're thrilled to hear that you love the new red brake caliper covers on your Silverado 1500 Crew Cab Z71 LT Texas Edition! It's wonderful to know that Bryan provided you with the welcoming and professional service we strive for at James Wood Chevrolet Buick GMC Decatur. We appreciate your loyalty and can't wait to welcome you back next time. Enjoy your upgraded look and drive safely! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com
Excellent Experience
by Precious on 04/10/2025My truck was in the shop for multiple repairs. The dealership made sure I had a loaner the entire two months and kept me informed about the parts being on back order. Krista at the service desk always takes such good care of me! I truly… appreciate the customer service and care that James Wood offers their customers. I will always be a customer!Thank you so much for your wonderful review, Precious! We're glad to hear that Krista and our service team were able to provide you with great customer care during your truck's repairs at James Wood Chevrolet Buick GMC Decatur. Your loyalty means a lot to us, and we look forward to serving you again in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com
Excellent Service
by Karen12 on 04/01/2025Second time driving an hour and 10 minutes for service. There are several service centers closer. But, the service, professionalism, and patience is why I return. Zach was extremely helpful with explaining and showing my son and I the… issues with my vehicle what needed to be done to repair it. In addition, the service was done in a reasonable amount of time both visits.Thank you, Karen, for your wonderful review! We truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur, even after driving such a distance. It’s great to hear that Zach provided you and your son with excellent service and clear explanations. We look forward to welcoming you back for your next visit! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com
Widow… customer
by Azlesr1 on 02/10/2025Always great service ….Bryan has always taken care of any issues with my auto since 2018Thank you for your kind words! We're thrilled to hear that Bryan has consistently provided you with great service since 2018. At James Wood Chevrolet Buick GMC Decatur, we strive to take care of our customers and their vehicles. We look forward to continuing to assist you in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
Great service people
by Dan on 12/23/2024Bryan is our service manager and has always taken excellent care of anything we needed. All the office staff answers the phone quickly and makes sure to get you to the right person.Thank you, Dan, for your kind words! We're thrilled to hear that our service manager and office staff have taken such great care of you at James Wood Chevrolet Buick GMC Decatur. We pride ourselves on excellent customer service and appreciate you sharing your experience. We look forward to seeing you again! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com
Honest and trustworthy
by Shari on 12/13/2024updated 12/20/2024Shawn is THE BEST, he is no nonsense, doesn’t try to upsell you things you don’t need and is truthful.Thank you, Shari! We truly appreciate your positive feedback about Shawn at James Wood Chevrolet Buick GMC Decatur. It's great to hear that you had a straightforward and honest experience. We strive to provide exceptional service and look forward to welcoming you back in the future! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com
Honest Service Advisors, no it’s the truth!
by Shari on 12/13/2024Shawn is the best!!! He is always truthful, nonsense, and doesn’t try to sell you things you don’t need. I always use him as my service advisor.Thank you, Shari! We truly appreciate your kind words about Shawn and are delighted to hear how he consistently provides you with honest service. At James Wood Chevrolet Buick GMC Decatur, we strive to offer our customers the best experience possible. We look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
Fantastic Service
by Angie on 11/26/2024I always have a great experience at James Wood in Decatur. Shawn is great!! He did a great job explaining my app and the points I earn. He even stepped out of the office to tell me thanks for coming when I was ready to leave! Everyone is so… friendly and kind!Thank you, Angie! We truly appreciate your kind words about your experience at James Wood Chevrolet Buick GMC Decatur. It's fantastic to hear that Shawn provided you with excellent service and that you felt welcomed by our team. We strive to make every visit enjoyable, and we’re glad to know we hit the mark. We look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
Best Service Department Around
by Stella on 11/18/2024This dealership is bar none to other dealerships, top noticed. I just had my oil changed and tires rotated. We had an appointment but arrived earlier than scheduled, they went ahead and took my pickup back. We waited for the service not… knowing if they would go ahead and start on it or wait until the scheduled time. Within 45 minutes we were leaving which just happened to be at our original scheduled time. So they finished my pickup by the time they were originally supposed to start on my pickup. They washed it as well. They are friendly, and very professional. I would absolutely recommend anyone taking their vehicle to James Woods Motor Service department in Decatur.Thank you, Stella, for taking the time to share your wonderful experience at James Wood Chevrolet Buick GMC Decatur! We’re thrilled to hear that our service team provided you with such efficient and friendly service during your oil change and tire rotation. Your recommendation means a lot to us, and we appreciate your kind words about our professionalism. We look forward to serving you again the next time you need assistance with your vehicle! Safe travels! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
owner
by bit 369 on 11/11/2024All of the repairs were done in a timely manner.Thank you for your review! We're glad to hear that all the repairs were done in a timely manner at James Wood Chevrolet Buick GMC Decatur. Your satisfaction is our priority, and we appreciate your feedback. We look forward to assisting you again in the future! Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com
Good and bad things about the dealership
by Phillip Milstead on 11/04/2024The only problem I have is that every time I take my truck in the loaner car they give me as a brand new vehicle and I have to work out of it because I’m giving them my work vehicle. Other than that they are wonderful people to work with.… they are very pleasant And Brian, my service manager is Johnny on this spotThank you for your detailed feedback! We appreciate your kind words about our team at James Wood Chevrolet Buick GMC Decatur, especially Brian. We understand the challenge of using a loaner vehicle for work, and we’re here to assist you with any specific needs during your service visits. We look forward to seeing you again and continuing to provide excellent service. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
Eager to please
by Richard on 11/04/2024You are greeted promptly and are listened to for list of things that you are bringing your vehicle in for. Everyone is cordial and welcoming and work is accomplished according to your instructions and done in a timely manner.Thank you so much for your wonderful review, Richard! We at James Wood Chevrolet Buick GMC Decatur are thrilled to hear that you experienced prompt service and felt heard throughout your visit. Our team strives to provide a welcoming environment and complete work efficiently. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
Poor Experience -Twice
by CFMiles on 10/08/2024I took my car in for the same problems I had taken it to you to fix before. 1)The "Service Rear Suspension" light. It was my understanding that you were unsure of the issue, so you reset the light. And was told that it would now be on… record and covered under warranty even down the road. 2)There is something wrong with the apple car play/bluetooth system. It turns off when I step on the break, turn the wheel, or hit a bump. You unable to duplicate the problem and told me that it was on record to be covered by warranty if the issue persists. It is still a problem, and I feel like I should be able to listen to a podcast or talk on the phone using the handsfree system in my $85,000 Tahoe. I do not feel this is too much to ask. After having my car 4 days, starting Oct 1, I called to say I needed to pick it up as long as the suspension problem was not going to cause an issue. (Keep in mind I have not heard from a single soul in 4 days) My husband stopped by on I think Oct 2 and was told you could not find any issues. I sent text, left messages, and called repeatedly on Friday. @4:32pm on Friday (the fourth day) Brian returns my call and leaves a voicemail that the suspension light is the same problem as before and it is fine to drive, and I can pick it up. My husband calls Brian back. Brian proceeds to tell him that we need to pay $400 to have the bad sensor replaced that GM says it is not an ongoing problem. Cleary my vehicle has an ongoing problem, as well as a sizable number of people on the internet. The CarPlay/Bluetooth issue was never addressed. So, we pick the car up on Saturday and the paperwork says that we were quoted and refused service. My problem is you had the car for 5 days and did not fix anything or even call me until day four at 4:32pm and this was after I told you I need the car back. You did not even bother to reset the suspension light. In my opinion this poor pitiful customer service as well as vehicle service. This is the fourth Tahoe that I have owned, and this $85,000 Tahoe has more issues than any of the others and COST MORE. I am extremely unhappy with the quality of your care and will make sure to share my experience.We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.
Mrs Alisa Arnold
by Alisaarnold on 09/23/2024Everyone at James Wood in Decatur are very friendly and nice. Bryan my service technician is great. I never have to wait very long for the oil change and tire rotation to be completed.Thank you for your wonderful review! We're delighted to hear that you had a great experience at James Wood Chevrolet Buick GMC Decatur. It's fantastic to know that Bryan provided you with excellent service and that your oil change and tire rotation were completed efficiently. We appreciate your kind words and look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
Service Visit
by gsteve0523 on 09/03/2024Outstanding service as always from Zach and his crewThank you for your wonderful review! We're thrilled to hear that you received outstanding service from Zach and our team at James Wood Chevrolet Buick GMC Decatur. We truly appreciate your support and look forward to serving you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
Car owner
by JewelT1 on 08/31/2024Bryan is the best Service Man!!Thank you for your kind words! We appreciate your positive feedback about Bryan at James Wood Chevrolet Buick GMC Decatur. It's great to hear that you had a wonderful experience with our service team. We look forward to seeing you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
Pickup
by RB Durham on 07/22/2024updated 07/29/2024Shawn did a good job and has always with any vehicle I’ve had serviced at James Woods MotorsThank you for choosing James Wood Chevrolet Buick GMC Decatur, and for taking the time to share your positive experience with us. I appreciate your kind words about Shawn's exceptional service. I look forward to assisting you with any future vehicle needs. See you next time! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
Only place I will get oil changes, service and of course purchases!
by collie922 on 07/26/2024I enjoy getting service done on my truck here, because everyone treats me so well! My adviser, Bryan Stanley, knows I like to wait around, and he checks on me, and updates me, on finish time, what was wrong etc. so I can decide whether to… stick around or have the dealership take me home for a bit. Also, everyone who walks by where I sit, always speaks and sometimes even talks to me for a minute. I feel like family here!!! Thank you all!Thank you for the kind words, Collie! We are thrilled to hear about your positive experience with us at James Wood Chevrolet Buick GMC Decatur. Bryan Stanley and the rest of our team are dedicated to providing exceptional service to make you feel right at home. We appreciate your loyalty and look forward to welcoming you back like family on your next visit. See you soon! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com
regular service review - oil change/tire rotation
by S Smith on 06/28/2024Bryan set up an appointment for a regular oil change and tire rotation - I was in and out within two hours. I also really like the mult-point check they do - it helps me know what may need to be addressed at the next service check.Thank you for choosing James Wood Chevrolet Buick GMC Decatur for your regular oil change and tire rotation, and for taking the time to share your positive experience with Bryan and our team. We're glad to hear you appreciate the multi-point check we provide. We look forward to assisting you again next time! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
Best place to get service!
by cwalker on 06/10/2024always a pleasure getting service on my Yukon! The waiting room is so comfortable, and very employee always speaks when they walk by! Thank you!!Thank you for choosing James Wood Chevrolet Buick GMC Decatur! We are delighted to hear that you had a pleasant experience servicing your Yukon with us. We strive to provide exceptional service and a welcoming environment for all our customers. We look forward to seeing you again for your next service appointment! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com
GMC Sierra 1500
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Tahoe
James Wood Decatur is Open & Ready to Help
Our Sales, Service, Parts and Body Shops are all accessible online. We are here to serve you at the dealership, or ask about our No-Contact Pick Up & Delivery Options.
James Wood Motors in Decatur, Texas provides transparent up-front pricing on our website on our vehicles. If you are looking to minimize your time spent in the dealership, we offer several online tools to speed up your time in the dealership. James Wood Motors in Decatur, Texas is a short drive from the DFW Metroplex. James Wood has been serving North Texas since 1978. The Decatur store has been awarded Chevrolet Dealer of the Year twice. We are heavily involved in our community and invite you to visit Decatur!
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us at James Wood Chevrolet Buick GMC Decatur. Effective communication is important, and we're glad it met your expectations during your vehicle's service. We appreciate your feedback and look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com
by James Wood Chevrolet Buick GMC Decatur on 07/30/2025