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Customer Reviews of James Wood Chevrolet Buick GMC Decatur

4.9
Overall Rating
4.93 out of 5 stars(362)
Recommend: Yes (94) No (2)
Write a review: Sales | Service
5 out of 5 starssales Rating

Online Sales

by David J on 06/13/2024

My salesman was awesome, I told him what I wanted and he immediately sent me pictures of what he had in stock and also did the buyer's order right away. There were no questions since he made everything clear in his messages and in his prices. I did this all online. I had contacted 5 other dealers, and no one sent me a clear write up of my price and what the dealership would do for me except my salesman at James Wood motors. Other dealers treated me online as if I was there in person. The online sales should be different and my salesman at James Wood motors new exactly how to do the process and I was very pleased with his customer service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

362 Reviews
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5 out of 5 starssales Rating

Online Sales

by David J on 06/13/2024

My salesman was awesome, I told him what I wanted and he immediately sent me pictures of what he had in stock and also did the buyer's order right away. There were no questions since he made everything clear in his messages and in his prices. I did this all online. I had contacted 5 other dealers, and no one sent me a clear write up of my price and what the dealership would do for me except my salesman at James Wood motors. Other dealers treated me online as if I was there in person. The online sales should be different and my salesman at James Wood motors new exactly how to do the process and I was very pleased with his customer service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Best place to get service!

by cwalker on 06/10/2024

always a pleasure getting service on my Yukon! The waiting room is so comfortable, and very employee always speaks when they walk by! Thank you!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

Outstanding repair work

by Allison on 06/09/2024

I had severe hail damage and now my car looks brand new!! The process was very easy! Thank you Sam!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

New AT4 Pirchase

by Robsimp on 04/24/2024

Great experience with Tyler Mayfield. He found what I was looking for, priced it competitively, and delivered it quickly. No haggling or hassle. Quick and easy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Great experience purchasing a new GMC truck @ James Wood Motors Decatur

by Michael on 04/18/2024

Karen Pattison worked with me to get the truck I wanted at the price I wanted. She kept me informed of ETA and was very quick to respond to any of my questions. She prepared the truck and all required paper work so it was ready when I picked up the truck. She took the time to explain all features of the truck. Karen made the entire process of purchasing a new GMC truck from James Wood Motors very easy. I would definitely return to James Wood Motors and Karen when I am interested in purchasing another vehicle and would recommend her to friends.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

2006 Corvette Z06 greatest car of its generation

by John M. on 04/10/2024

When it comes to my 2006 Corvette Z06 the only dealership I trust is James Wood and service advisor Shawn. This car has special features not found on other vehicles. Chevrolets Corvette 2006 Z06 was built to beat Europes best (Ferrari, Porsche) which she dld!! Shawn makes sure the most experienced mechanics who know my car take care of her. Thank You Shawn, and James Wood Chevrolet

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Outstanding experience

by Happy Owner on 04/04/2024

From start to finish, our experience at James Wood was excellent. Everything was above board and I must stress that there were zero add ons or attempts at adding unnecessary things on to the price of our new vehicle. Since we are about 60 miles away, almost all communication was done via text. I entered this transaction skeptical of any salesman and any dealership due to prior experiences at other dealerships. Let me say that my wife and I were totally blown away by the honesty and upfront truthful answering of all questions by the salesman and the finance manager. We were treated with the respect that I have always been taught to treat folks with; like family. A shout out to Derek Ward, our salesman, who was with us throughout the purchase, even putting some finishing touches on the vehicle while we were signing the papers. Afterwards, he went meticulously through the operation and controls with us to insure that we all of our operational questions were answered. A truly outstanding experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starsservice Rating

James Wood has been great to me

by ( HANDSOM ) on 04/01/2024

Zach Rhine in service twch and Matt in.paint and body both have treated me very well I only take my vehicle to James Wood motors

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

President

by lane develop on 03/30/2024

Jason is one of the most responsible fleet people I have ever dealt with. He stays on top of things and tells you all the facts and you can depend upon what he tells you. I bought four freaking trucks from him and it's been a great relationship.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Glenda Hinkel

by GlendaHinkel on 02/20/2024

Lannie is a great sales person very knowledgeable

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Owner/mgr. Gott Farm and Ranch

by Black Baldy on 01/16/2024

I purchased a new 2024 Chevrolet 2500 Silverado High Country from James Wood dealership. The sales person was Karen Pattison. The sales person was extremely polite, new the vehicle well. Answerwed all my questions concerning the vehicle. The transaction was seamless. I will definitely refer my friends and family to this dealership and espacially to the sales agent Karen Pattison

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

5 out of 5 starsservice Rating

Repair on Silverado truck.

by Librado on 01/04/2024

Truck was repaired promptly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Easy Purchase

by Bradfp on 12/22/2023

If you dread trading vehicles like I do, I’ve got a recommendation for you. See Karen Pattison at James Wood Motors. You can wrap up the purchase and trade in no time. The most time I spent was with Karen going over all the features of my new pickup. She goes above and beyond in taking care of all the details.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

The Wood Way is Wonderful!!

by Terry Everett on 12/22/2023

The last 5 cars I have purchased are from James Wood and I have never been disappointed. Not only are all the locations beautiful, the entire staff is first rate. Their selection of cars is unmatched. Service department is great as well. I have nothing but praise for James Wood Motors! First rate company!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starsservice Rating

Sales and Service

by Karl Johnson on 12/20/2023

I have bought 4 trucks in 10 years from James Wood in Decatur based on outstanding sales staff (Randy Williams) and courteous service department (Bryan Stanley and Paul Johnson) even though I live 30 miles away

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Truck Purchase

by Steve H on 12/13/2023

Working with Billy at James Wood is always a treat. He is professional, efficient and friendly. We will continue to come to him for our vehicle needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

New Car from James Woods in Decater, TX

by AWatkins on 12/13/2023

Best dealership ever! They were so friendly, respectful of our wants and needs, and caring. There was never pressure of any kind to buy a vehicle. They are fair, helpful, and dedicated to make their customers their priority. Satisfied customer here!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

Mrs

by Cecilia on 12/12/2023

The salesperson was very helpful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

5 out of 5 starssales Rating

GMC Sierra HD Purchase at James Wood GMC

by bversteegh on 12/11/2023

This was the best car buying experience I have ever had. My salesman, Clay Estes, was outstanding. Excellent communication, a thorough walk through of the vehicle features, and just a pleasure to deal with. The business office experience was also excellent - no hard sell on additional products - just a professional overview of packages with respect for my time to complete the transaction. 5 stars all around.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

New Tahoe Purchase

by Bob and Debbie on 12/09/2023

My wife and I had a great purchase experience at James Woods in Decatur TX. Karen our sales representative, was excellent to work with, as we received a discount on the purchase, a fair price on our trade in, and a very low interest rate for the purchase. We have purchased several vehicles from the Decatur and Denton dealerships and have been pleased each time with our purchase. Thanks

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

5 out of 5 starssales Rating

Salesman?

by NATURES GREENERY on 12/07/2023

The service department initially sold me on going from RAM trucks to GM. They were prompt and professional. When it came to purching multiple vehicles I never felt that I was being sold something. They listened, adjusted, and catered to my needs. It was refreshing in today's world that the customer was the focus. My salesman which was the fleet manager was top notch. While we failed to qualify for the GM fleet program, that didn't stop Jason from.going above and beyond. All of my vehicle needs personal and business will go to James Wood.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

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About our dealership

James Wood Decatur is Open & Ready to Help

Our Sales, Service, Parts and Body Shops are all accessible online. We are here to serve you at the dealership, or ask about our No-Contact Pick Up & Delivery Options.

James Wood Motors in Decatur, Texas provides transparent up-front pricing on our website on our vehicles. If you are looking to minimize your time spent in the dealership, we offer several online tools to speed up your time in the dealership. James Wood Motors in Decatur, Texas is a short drive from the DFW Metroplex. James Wood has been serving North Texas since 1978. The Decatur store has been awarded Chevrolet Dealer of the Year twice. We are heavily involved in our community and invite you to visit Decatur!

What sets us apart
We are celebrating 40 Years of Service to North Texas. The dealership is heavily involved in numerous community functions and participates heavily in local events.
Amenities
Complimentary Loaner Cars
Complimentary Coffee
Rental Car Service Onsite
Cable Television
Collision Repair/Body Shop
Languages Spoken (2)
English
Spanish