Customer Reviews of BMW of Dallas
Review type:
BMW of Dallas
by J on 07/02/2025
I had a great experience at BMW of Dallas. Jose Silva provided excellent sales support and made the experience stress free. Jose provided great communication throughout the sales process. I would also like to recognize Julie [Sales Mgr] for… her support during the buying process.
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The following reviews are more than two years old. They are not included in the overall rating.
417 reviews
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Always great BMW Service
by Calinnen46 on 05/19/2016As always great courteous, punctual and accurate service. Thanks Tim!Airbag recall
by rachelf55 on 05/18/2016I went to get a rental car for the airbag recall and did not enjoy my experience. Maybe it was because they were busy that day, but I left very annoyed and will try not to go back to this location in the future. I was treated like a child… and the people helping me acted as if they had better and more important things to do. After I signed the paper work they had be put my name down for a shuttle to enterprise. They sat me in the waiting area and never came back to see if I had been picked up. I waited an hour and finally decided to walk into the back to see why no one came to get me like I was told they would. My name had been highlighted as if they had already picked me up and taken me. When I told them I'd been waiting an hour they rudley asked if I had written my name down. Another service employee who heard me complaining, who had not been helping me earlier, got me a ride right away and was very nice. I just wish that would have been the service I got from the beginning.Hello Rachel, we regret that you had a negative experience with BMW MINI of Dallas. We strive to provide excellent service to our customers. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (972) 763-5528. We hope to hear from you.
Best car-buying experience
by Lsjillson on 05/17/2016Buying my car here was the best. Absolutely attentive and they made sure we were completely satisfied before we left.Thank you for taking the time to share your feedback with us. We appreciate your review and hope we can continue serving you for many years to come.
Great Service
by bhallraider on 05/10/2016On time delivery and on time pick up. Not much more that I could ask for.Quick service
by 135idriver on 05/09/2016I received prompt service, and my advisor kept me well-informed. throughout the process Although I didn't have access to my car for a few days, I was given a loaner car so I could do what I needed to. I was in and out within 15 minutes… when I dropped off and picked up the car. Most of the work I had done was covered by my extended warranty, and they took care of getting authorization for that work directly. I still need to drive the car for a few days to confirm that everything is operating as it should.My sales associate Susan Kelly at BMW of Dallas dit a great job helping me.
by trumancoe2 on 04/20/2016updated 05/04/2016I would recommend Susan Kelly and BMW of Dallas. She did a great job. My phone calls were returned promptly and I was treated with respect.Good service
by worldofpriya on 04/23/2016The staff was very friendly and got us what we wanted. Kevin Choi was our contact and he helped us get through our car deal really well and with lot of patience.Used Car Purchase
by UsedCar77 on 04/20/2016Very professional. I had a great experience. Didn't feel pressured and they answered all of my questions quickly.Excellent Service!
by kbown12 on 04/18/2016Everyone at the dealership was very helpful and friendly and professional. Excellent facilities in the repair shop too.Superior Service!
by Lekesha on 04/12/2016BMW of Dallas nails it every time! I am always pleased with the level of customer service and the quality of work they provide. They made an excellent choice by adding Vincent Hudson to their team as a Service Manager. Keep up the good… work!Great service, nice people.
by Bethany18 on 04/03/2016They made the process of buying our car nice and easy!The best dealership and service in Texas
by MrsReynolds32 on 04/01/2016I love the mini cooper dealership in Dallas! I will drive the extra miles to get to that one, verses the other one that is closer to my home. The employees go above and beyond to make me feel like I am the best customer! That is not found… too often! So I am sticking with them!Great advisor and service on vehicle
by Kathy4422 on 03/28/2016Made my appointment to have my brakes looked at because of a shimmy in steeribg wheel. Dropped off vehicle and was greeted by my Advisor. My advisor called me with updates on services performed on my vehicle and informed me my vehicles… problem. I just had an overall great experience with the service department. Very professional in all areas.New BMW X5. Great Service and location.
by TxRangers11 on 03/21/2016I bought a new BMW X5. I was impressed with the prompt and friendly service at BMW Dallas. I worked with Gary Aggas and he did a great job at finding us the exact X5 we wanted. Both Gary and the BMW Dallas management team were great to work… with. Highly recommend this location to anyone searching for a new or used vehicle.Sales
by Javariajabeen on 02/21/2016Awesome experience. Brad was a great salesperson. - Dr. JabeenGreat sales experience!
by JBlancovich on 02/04/2016updated 02/19/2016Our family purchased a certified pre-owned BMW 535i M series at BMW of Dallas at the end of January. We were immediately greeted by the manager who put us in contact with the right salesman, Bretton Moncrief. Bretton never pressured us in… any way while maintaining his professionalism, and was extremely patient with us as well. We will recommend Brett to our friends and family.Robert Grisham of BMW Dallas is beyond fantabulous, a true valuable asset!
by IDLifeCarla on 12/05/2015updated 12/16/2015This is my 3rd M-Series BMW in under 18 months and my buying experience with Robert Grisham was nothing less than stellar. Robert is knowledgeable, professional, on point, caring, considerate and gets it done quickly and… efficiently. There's no question in my mind that we will continue to do business with this dealership... and it will always be in the hands of Mr. Grisham.BMW Of DALLAS
by drewh29 on 11/24/2015I recently purchased a 2015 BMW 3 Series from BMW of Dallas. Jared Mozley of the Internet Sales Dept. helped facilitate my purchase. He was knowledgeable of the brand and extremely helpful throughout the entire purchase. I would… recommend him if anyone is looking for a new BMW.Salesperson experience
by asomkham on 11/23/2015Laurie Hunchar is our salesperson at BMW of Dallas. She is fluid with all the working knowledge of a BMW and why and how it is important. She showed us all the vehicles we needed to see on 2 different occasions. Even when we requested to… re-test drive one. She is energetic and has an easy going positive persona.She has experience on the sales side AND the technical ("how do you use all the features in this car") side. She is able to combine the 2. In the test drive she demonstrated many of the functions of the car and we have an appointment to learn more about the functions. She is not afraid to slam on the brakes nor take the vehicle to high speeds to show what the vehicles can do. Special nod to John Boscoe for listening to your story and helping get it done. Thanks, Angel SomkhamExceptional
by NewMiniOwner on 10/28/2015Malcolm was our motorist advisor and he was great in finding what our needs were and meeting them. He was also very patient and made the experience great. I have bought many cars but was really impressed with how he walked us through the… process. Malcolm was detailed oriented and even provided a MINI tutorial for us to understand how everything works.Sales before service
by DallasMini3159 on 08/21/2015updated 10/22/2015Our salesperson, Malcolm was exceptional! I initially reached out to 3 dealerships and he was the most knowledgeable and to the point. He did what he said he would. Anyone looking for a Mini should knock on Malcolm's door. Working w/… BMW's finance was painful. I had to tell the guy to stop pushing the extras and finalize the deal. The process took too long and was uncomfortable.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Presley Palmer on 07/08/2025