Customer Reviews of BMW of Dallas
Review type:
BMW of Dallas
by J on 07/02/2025
I had a great experience at BMW of Dallas. Jose Silva provided excellent sales support and made the experience stress free. Jose provided great communication throughout the sales process. I would also like to recognize Julie [Sales Mgr] for… her support during the buying process.
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Outstanding service.
by TonyP8997 on 08/04/2015updated 10/21/2015Chris J of BMW of Dallas, for the second time, made the absolutely impossible happen. He was able to get my car ready for European delivery when we were told it was absolutely impossible. I would not go anywhere else and haven't since he… did the same for me the first time many years ago.Great Service at BMW of Dallas
by harpreet5863 on 10/12/2015I just bought a BMW 435i from Joseph Eaves (Jo) and had a great experienceThank you for your positive review. We respect our customer's time and budget. We appreciate your review and hope we can continue serving you for many years to come.
BMW of Dallas, Gary Aggas, Salesman
by mbrown5805 on 10/05/2015I recently purchased a 2015 BMW 535i from Gary Aggas at BMW of Dallas. Gary did an excellent job for me from the initial meeting all the way through the delivery of the vehicle. He was honest, straightforward and treated me with… tremendous respect throughout the entire process. I would not hesitate to recommend Gary to anyone.Quick, great sales team at BMW of Dallas
by Marianne1147 on 09/03/2015Recently moved to Texas, our family needed a car, so we contacted BMW as that's what had before & wanted again. Dealt with David Ramos at BMW of Dallas and he gave us a great deal & provided great service. He was very polite,… straight-forward, great communication & follow up! If you're looking for a BMW, ask for David.BAD
by bmwm235i on 08/29/2015They are never on time, never stay on budget, and they will damage your vehicle.. BEWARE!Spot on!
by tpounders6188 on 08/21/2015This is the third BMW 3 series I've bought from BMW of Dallas (formerly John Roberts BMS). I had high expectations. Kevin Choi took care of me from the test drive through the purchase - great job!We are happy that we were able to provide a professional, courteous, and engaging experience! Please let us know if there's anything else we can do for you. Drive safe and see you on the road.
Fantastic experience all around
by sean_e5741 on 08/17/2015I just purchased a 2015 328i from BMW of Dallas and could not be happier. Brett, the sales associate who helped me out, was awesome. He really took the time and effort to ensure I knew as much as possible about the car by the time I was… done with the test drive. Overall I'm very satisfied with the transaction and with the service I've received!positive experience with can-do attitude
by SZT4945 on 08/08/2015I worked with Corey Stokes at BMW of Dallas and he was a true gentleman that had a can do attitude and worked to meet my needs and my budget. I highly recommend Corey and would definitely buy from him again.Great Service
by wayverly on 07/30/2015I have always used Chris Jurgens. Got introduced to him by my dad years ago and always keep going back.Great Service!
by DallasBMW on 07/29/2015I recently purchased a 2015 BMW M4 from Landon Thomason at BMW of Dallas and had an absolutely fantastic experience. He was extremely professional, did not play any of the standard car sales games and made the experience absolutely… painless. I would recommend him to anyone in the market for a new BMW and will definitely be coming back.Great sales and finance experience
by EdE1996 on 07/17/2015Jerald Fleegar made the car buying process as easy a process as he could. I would do business with him again. Brian in finance was also a pleasure to work with.Car salesman never seem to change [non-permissible content removed].
by del21 on 06/26/2015The dealership tried to sell me on the Costco Car program which sells the car at just above invoice. I showed them the Edmunds Price Promise coupon which had a lower price than the Costco price sheet and the salesman and sales manager acted… like they had never seen one. I had to tell them that they are the only BMW dealers in the DFW area that honors them and that on a review a previous customer had praised them after that customer had used a Price Promise coupon to purchase a car. The negotiation process took very long because they try to shift numbers around to confuse you and give you the idea that they are giving you a good deal. They were not aware of the Anniversary Credit BMW was offering and they were not aware of the College Grad credit, I had to show them where they were at on the BMW webpage. These guys did not have their act together. The best customer for any dealership is the one who just wants to get into the car and does no research about the price of the car or their credit. They always tell you that they are not making much money on the deal, yeah right, which at one point I was told. Any new car buyer needs to read Edmunds buying tips, especially the story of the guy who went undercover for Edmunds. I learned a lot from it and turned the tables on the dealership and walked out paying under invoice for the car and getting what I asked for on my trade-in plus the lowest interest rate offered by the manufacturer. The most important thing to remember is that any dealership does not want a customer to walk out the door without buying (they are selling profit) so you have to be patient and not show them your cards. They are doing the same thing except in reverse. You want to buy a car without paying much for it and they want to sell it for as much as you are willing to pay. It has to be a win/win situation for both. You can always walk away which is something they do not want you to do. As I read some of the good reviews of BMW Dallas I can only think that most of these customers think they got a good deal but I think they paid a little more for the car and they feel they got the best deal they could possibly have gotten.We're disappointed for any inconvenience you may have experienced in your dealings with our location. If you would be willing, please call our General Manager directly at (972) 763-5528 for further assistance with moving forward. Thanks for leaving your feedback, and we hope to hear from you in the future.
Fantastic services
by bootsie5012 on 06/05/2015updated 06/11/2015corey stokes did a great job getting me into my BMW all the way from Dallas Texas 6 hours away!!He was very informative,honest,and full on about my choices!!I would definitely recommend him to anyone!!Happy with staff during M3 purchase
by bassplayrr on 04/02/2015I recently purchased a 2015 M3 (F80) from Ryan Chong at BMW of Dallas and was very happy with the purchasing experience. Unlike some other dealers, Ryan was happy to let me test drive the M3 and treated me as a serious buyer from minute… one of our interaction. Ryan was never pushy and proved quite knowledgeable not only about the M3 but about some of its competition which I was cross shopping at the time (namely the Lexus RCF). I would not hesitate to refer others to Ryan and BMW of Dallas. My breakin service should be due in the next month and I'm hoping the service staff is as good and easy to deal with as the sales staff.Thank you. We take our reviews seriously and are delighted to hear about your visit. Thank you for this feedback!
Purchase of M235 Conv
by gwh4 on 03/24/2015This was my fourth BMW purchased. I was driving a 2011 M3 conv. which was awesome. I was excited to drive the 235 which did not disappoint when in the Sport Plus with the DSC off. The car is much more planted and handles 320 hp very well.… In the Eco mode the mileage was 38 MPG on the trip back from Dallas. I first drove the 235 in Austin, but they only had a convertible that was for demo's only. Not for sale???? I could order one. I went home did a search and found that Dallas BMW had two and that they were all for sale. I called the Dallas dealership and spoke to Chris Jurgens, he was great and made a deal over the phone. Not wanting to turn my back on the Austin store I called them back and told them I had found another 235 for sale. Now the dealer was willing to sell their demo car.....Funny how that works. I asked them to match the deal from Dallas. They could not, they offered me thousands less on my M3 than the Dallas store. I drove to the dealership the next day and purchased the 235. The M235 is not a M3, but the creature comforts (Nav, Google earth, audio) is greatly improved over the 2011 model. I can't say enough about the Eco mode and the fuel saving. It's like have two different cars. I have not had the 235 to the track, I wish it came with a limited slip rear end from the factory. This was the problem with the 135 I had in 2008. After having the 235 for a few weeks I do not regret the purchase and still have a smile on my face when I press the accelerator! Call Chris Jurgens at Dallas BMW if interested in a new BMW.Thank you for your kind words! We appreciate your recommendation of our location and we hope to be of service again in the future.
Excellent service from Gary Aggas
by Rocinante62 on 03/17/2015I had an excellent experience with Gary Aggas on a new BMW. I contacted them through Edmunds pricing service, and they honored the Price Promise with no problem (on a hard to find new model.) Gary jumped through hoops to work around my… schedule, on a busy weekend right after the snow storms.Purchased 2011 535i in Feb'15 - One Month Later
by AHBick on 03/15/2015I purchased a 5 series in the middle of February and had the pleasure of being assisted with my transaction by Curt Wiley. I wanted to follow up and say how happy I am with the entire experience, especially Curt's demeanor, knowledge and… expertise during this process. Curt not only put me at ease from the moment I met him, but he is also the reason I came back to BMW of Dallas 4 times during my search. I visited three other BMW dealerships in DFW as well as two in Houston and another in Oklahoma City. What Curt brought to the table as well as BMW of Dallas as a whole afforded me the level of comfort I desired which ultimately led to me pulling the trigger. Not only will I continue to drive BMW vehicles in the future, but BMW of Dallas will always be at the very top of my list. Thank you again to both Curt and BMW of Dallas for the assistance and making my experience as painless and quick as possible.Awesome Buying Experience
by QGarcia on 03/11/2015My wife and I had an extraordinary buying experience at BMW of Dallas with Jared Mozley and we would highly recommend anyone who maybe buying a BMW for the first time or just wanting an upgrade to talk with Jared Mozley. He truly made the… buying experience hassle-free and EASY for us when we purchase our BMW 3 Series Gran Turismo . Since this was our first BMW, there was some apprehension but Jared made us comfortable by answering all our questions, showing us the features of the car that we would have never figured out on our own. He was very cordial and very knowledgeable. All I can say, if you are looking for a BMW go see Jared!Nightmare
by johne9 on 03/06/2015I would like to share my experience with your guys. I am a customer in Seattle Washington, which is thousands of miles away from BMW of Dallas. About 2 months ago, I was looking for a used BMW M6 online. I found out that they have a… pretty good M6 in their inventory. So I asked for a quote, and a salesman (Jay Purdy) reply me within very short of time. After I had been communicate with him, I decided to buy this car in distance because he was passionate and made me have a good experience of purchasing the car. So far, everything was good. After waiting for 3 weeks, the car finally arrivals. Then, I realize the car does not have the second key, which makes me wonder why a car worth 80,000 only has one key. So I called Jay, and he told me that they (dealer) are ordering a new key for me and it will be shipped when they have it. After waiting for 2-3 weeks, the nightmare starts. I called Jays number and no one answers, and no email replies as well. Finally, after I called sales number on their website and talk to someone, and this guy told me that Jay Purdy is no longer with them. So I asked him what about the issue that Jay left over? He said he would contact the sales manager and let me know whats going on. And you know what, that was end of the story. I tried to call the manager for so many times and left so many voice messages. And finally, sales manager Denial told me that he could do nothing with it, and let me talk to another sales manager John Bosco. After million of phone calls, John picked phone once and told me once they receive my documentation, they would go ahead order my key. After I send my documentations to him, I thought someone was going to help me out with it and unbelievably that was BS as well. John Bosco never picks up my phone call again. The entire thing is the worst experience I have ever had in my life. I can not image how would the people like them become the leader of the sales team and how would the salesmen going to be with their supervision. I feel like they are taking advantage of I am being far away and treated me with so much disrespect by ignoring me. A couple of hundred dollars key isnt a big thing compare to the $80,000 car. But it clearly defines who these people are, they would do anything to get your money with no moral and manner. In short, what I am trying to say is if you just want to buy a car from them and 100% sure that you will never interact with these people. Then, go for it, they will treat you as their God. However, if you may need to somehow interact with them after they get your money, RUN AWAY AS FAR AS YOU CAN. They will never care about you and treat like [non-permissible content removed]. PLEASE THINK CLEARLY BEFORE YOU GO THERE. I hope my review would help.Thank you very much for sharing these comments. The situation you described is not typical of the staff at our dealership. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (972) 763-5528 to discuss what we can do to help.
Fantastic Customer Service In Sales (Vehicle)
by mjbchief on 03/03/2015Corey Stokes was exceedingly friendly, knowledgeable. Sets the example of what a vehicle salesperson should be. Explained all options and issues in vehicle purchasing so this was a pleasant no hassle experience. Saved me big bucks on the… purchase and financing.Great Customer Service
by matorresb on 02/25/2015I had a great experience purchasing my X6. I am from San Antonio and was looking for a specific car. David Boice was prompt and effective in finding the car that I was looking for. We took care of the finding, driving, negotiating and… me driving the car out of the dealership within 2 days. I had try to work with the sales personnel at the San Antonio dealership and I got a response 2 weeks later. I highly recommend working with David. He took the time to teach me features and options on the car that I had not hear before or knew I had with previous cars.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Presley Palmer on 07/08/2025