Customer Reviews of BMW of Dallas
Review type:
BMW of Dallas
by J on 07/02/2025
I had a great experience at BMW of Dallas. Jose Silva provided excellent sales support and made the experience stress free. Jose provided great communication throughout the sales process. I would also like to recognize Julie [Sales Mgr] for… her support during the buying process.
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The following reviews are more than two years old. They are not included in the overall rating.
417 reviews
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Cory Schell
by bhatfield15 on 05/29/2017updated 06/07/2017Had an amazing experience! From start to finish Cory's follow up and preparedness was impeccable. Love my 1 series convertible.Mini Cooper Service Light
by MiniCocoDiva on 05/22/2017updated 06/05/2017Again and again, my experience with Mini of Dallas is always excellent. The Mini Cooper computer alerted that the State Inspection was due and Mini performed the testing quickly AND washed the car just like you would expect from a car… maker on the level of Mini and BMW! The staff was enjoyable and friendly. Going back to Mini of Dallas is like going back to a family reunion minus the negatives. We end up smiling laughing and just being happy by the time the car is ready.BMW Dallas is superb!
by mpowell554 on 06/01/2017I recently purchased a '14 i3 REx. I took it in for the fuel line recall. The work was completed promptly, the service advisor was stellar. I could not be more pleased with my experience.Great service
by 135idriver on 05/25/2017Carrie Murphy at BMW of Dallas went above and beyond. I showed up after hours and she got me in and had my car diagnosed and fixed in record time. She kept me informed and was very responsive.It was
by santinova on 05/17/2017It was pleasant.She explained everything to me.I have been to this location a lot of times . The people are very courteous and punctual.Mini Sales
by ldt1967 on 04/28/2017Joe Jeoun was great to work with, he made purchasing my new Mini convertible simple!Thanks so much for your feedback. If you ever need any help, please give us a call!
Tire Leak - needed new tire, cannot patch runflat
by cavs2323 on 03/09/2017updated 03/20/2017I called in a problem that my rear right wheel kept losing air pressure even though I had been refilling it with air every 2 weeks or so. Jesse was great and very helpful when I brought in my car. They took a look and sent me pictures that… there was a deep nail that went into the tire. Since they are run-flat tires, they were not able to patch or plug the tire, and Jesse was able to clearly explain this to me. Excellent serviceBMW of DALLAS
by StilwellM4 on 03/16/2017Great people, Great Service, No Surprises! Like most of us, I have a busy schedule. My Service Manager Ryan is always prepared. I show up at the designated time, they are ready, Loaner car process is quick and easy. I receive regular… updates on the repairs, realistic timeframe, solid cost estimates and no high pressure upselling of services. Basically no surprises - I like that! Highly recommend.Purchased 2017 BMW 650i Coupe, Samantha Ciccone, Sales person extraordinar
by Schillinger on 01/04/2017My complete purchase experience from "Greeting" , "Vehicle selection", "Order", "Vehicle build and delivery" as well as any questions answered and helpful comments after delivery was the best I have ever enjoyed in at least 50 years of… purchasing automobiles. I am immense impressed with BMW of Dallas and their personal in all departments including, SALES, (SAMANTHA CICCONE), Management, Finance and Tech support.Excellent Sales Support
by RLDDallas on 12/30/2016My wife and I recently purchased our first BMW's, trading in two Lexus vehicles. We received excellent sales support from Jonathan and the General Manager was very helpful. We love our X5's and recommend the dealership.Great Experience from A to Z
by startex on 11/22/2016Well don in all aspects. Trade-in to new BMW delivery, flawless. It's my second transaction with Robert and he made it easy.BMW of Dallas - top service
by CMess93 on 11/08/2016updated 11/21/2016Zach at BMW of Dallas did a great job on my first service appointment. The loan car experience was easy and the drop off and pick up were quick and efficientGreat Superb Sales Representative
by KFMorton on 10/29/2016updated 11/07/2016The sales representative was very knowledgeable and patient. I came in with little knowledge about the vehicle I wanted, but the representative filled me in on every detail to know about BMW. This was my first car purchase. I usually get… buyers anxiety when talking to dealers in the past just because of the fear of taking on a new commitment. But, the sales representative eased all concern and fear. I highly recommend anyone buying their first car to BMW of Dallas. You will truly feel like you are joining a family.Great Service for my BMW 535i
by ScottBS on 09/30/2016My BMW needed regularly scheduled service and BMW of Dallas did a great job of quickly getting my car service completed. Also my lease was almost over and my advisor suggested I talk to the sales team about my options...I left that day… with a new 535i! It was a great day! Great service in the service department and the sales department.Educate Yourself Before You Go There!!!
by Nice_Wheels on 09/29/2016My advice, KNOW the honest value of your car for trade purposes. I emphasize honest value. Second, know the value of the car they are trying to sell you. Doesn't take much guesswork here when the price is clearly published for the whole… world to see. Nothing worse than having a Dealer totally and completely waste your time manipulating numbers, and NOT honoring the published price of a vehicle. I have purchased at least 4 vehicles from these guys before. Today, I learned that my old Salesman is no longer with the Dealership. Shame on the new tactics.Thank you for bringing this matter to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 763-5528 to discuss what we can do to help.
Dallas BMW Sales
by bmwtruck on 09/07/2016updated 09/16/2016Overall I would give 5-stars. Our sales person, Samantha provided excellent service. She appeared to be honest and not playing games to make a sale. The sales manager appeared to be straight forward during this process. I would return… to this dealership to purchase another vehicle. They made the process very easy.new car delivery
by vangaran on 09/10/2016The sales and experience at BMW of Dallas was excellent, however the delivery of the new vehicle was not. The "run flat" tires were an issue, brought to their attention as a shimmy/vibration in the drive, it took an extra visit and need… explanation to have the issue taken care of. The tires were finally replaced (sitting on the lot for > 6months, they became molded)...yielding a vibration drive. Their service department may need to pay a little more attention to the customers insights.I always return to BMW of Dallas
by RajAbizer on 09/12/2016Love the place! Victor is my service manager and he listens to your concerns and takes care of your vehicle right away. I have been coming here ever since I bought my car and recommend it to my friends and family.We're happy to hear that you're pleased with the service you receive here at BMW Mini of Dallas, Raj! We sincerely appreciate your business and hope to continue to serve you for many years to come. Safe travels!
Great service
by SusanJS on 08/26/2016mini of dallas provided a loaner for me to use, and completed service in record time. They replaced the windshield wipers, too--without me asking them to do it.Excellent Service
by All4mini on 08/02/2016updated 08/16/2016We did not purchase the car at this dealership, but we have been treated like we did from the first time we walked through the doors. Most dealerships will give you the "appointment is three weeks out" routine if you did not buy there.… Never had that problem at Mini of Dallas. They have always worked hard to get the car in and taken care of in the quickest way possible. We live 350 miles away, they understand that and they work with us to get the service work done while we are in the area. No better service department around. When you go in, ask for Joe Burk. He is top notch.Great Experience!
by Clayconn on 08/06/2016updated 08/15/2016We loved our experience purchasing a pre-owned BMW X5 from Kevin Choi and BMW of Dallas. We were treated like we purchased a new vehicle versus a pre-owned. Everyone at the dealership was very friendly. If/when the vehicle does need… service there is a very nice/clean and over-sized waiting area with free wi-fi. I would have given them 5 stars but I think they under valued my trade in a bit. Still a great experience.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Presley Palmer on 07/08/2025