Customer Reviews of MINI of Dallas
Review type:
car owner
by wiunette on 08/26/2024updated 09/03/2024My Experience was great! They went above and beyond, putting on my front tag.Ms Cassandra
by Cassandra on 07/18/2024I had a great experience at Mini of Dallas. All of my questions were answered thoroughly and my service advisor was well knowledgeable.Hi Cassandra, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Fast!
by brookep on 05/11/2024Carlos was extremely nice and helpful. Turned my car in on friday and got it back the following monday.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Brake Pads Replaced
by GiGi Hen on 02/16/2024Parker Adams is my service advisor at BMW of Dallas. I have a Mini-Cooper. I was given an estimate before the job was done. The work was done while I waited. I was pleased with the work.Hi Gigi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Great Service
by Isabelle on 02/09/2024Mini of Dallas provided great service. They were very thorough, knowledgeable, and informative.Hi, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!
Battery service
by Jin kim on 12/01/2023Severo was great. Knownledgeable and informative. Finished the work even though he had to work overtime.Hi, we're happy to hear you had such a positive experience with our team! Drive safe, and we'll see you on the road.
Honest service
by AddisonRie on 11/17/2023Oscar Miranda is a really good service rep and does everything he can to get the repairs done on time. Appreciate the effort on his part to get the repairs done and communication to me on my vehicle.Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
2011 Mini Cooper Countryman Service
by $RGil21 on 10/30/2023Oscar kept me in the loop every step of the way, he's awesome and will request him for future service schedules.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Good service
by S.Scheib on 10/24/2023mini of Dallas provides excellent service, and y get you out of there as fast as they can.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Thank you, Oscar!
by Chickenmama on 10/19/2023Oscar is amazing! Helpful, professional, friendly!Hi there! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
service on my mini
by Hiya1Mini on 09/08/2023fast and friendly. Great jobHi, your wonderful feedback and rating mean a lot to us. Drive safe, and we'll see you on the road.
Customer respect, please!
by Upset!! on 09/04/2023'Appointments' and 'schedules' seem to be a problem at this dealership. 30 min late being seen for my appointment, and my one request to have a loaner waiting on me, since I was coming from Ft. Worth and on my lunch break, was completely… ignored after it had been assured to me on 3 separate occasions confirming that i was scheduled for a loaner. So I drove away that same afternoon in my own car without it being serviced. Complete waste of my time, gas money, and work time, and my car still needs to be fixed.(they say they'll call me when they get another loaner ready for me) hope it doesn't take too long because my warranty will be up very soon! This has been the worst car buying experience and its not over. I was extremely upset when I left there and nobody has shown me any understanding or compassion. Its like nobody cares to try and resolve and compensate for the issue that has caused me to be such an upset customer. So customer service needs an attitude adjustment, and please hire some people that have management skills. Thanks for letting me review. I'll keep complaining and see how long it takes for someone with some integrity to show up. P. LightfootHi, we regret your most recent visit with us was not up to the standards we strive for. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 763-5528 -- we hope to hear from you soon.
Mini Cooper
by Karina mb on 09/01/2023Overall it was great, I entered the dealer and to be honest was not acknowledge but after minutes Jaime Hernandez was kind enough to help us out. He was outstanding, great communication and efficient, he will be really recommended.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Oil change/wiper replacement
by Jmoingp on 08/17/2023As usual it was a great experience. Service was completed before estimated time. Parker explained everything clearly. He answered all my questions. I enjoy bringing my car here , because the service is excellent.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Service
by Dennis B on 08/07/2023I was very pleased with the service to my vehicle. The mechanic sent me a video as he was completing the multi-point inspection. Mechanic did an excellent job installing parts. Our Service Rep. (Parker Adams) was very courteous and kept us… updated throughout the process. Definitely a 5-star experience! Dennis B.Hi, we are pleased to hear you had such a positive experience with us, Dennis! We always strive to provide personable and excellent customer service. Thank you again for the review!
Professional, quality, thorough and friendly service
by Larrygo107 on 08/03/2023The experience is always the same. Always satisfied, from the minute the appointment is made, to the drop-off of the vehicle, to the service itself and communication, always consistent.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
2019 mini service visit
by Curtis k on 07/29/2023Professional, very attentive, respectful.Hi Curtis, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
I got my first oil change!!!
by Angela R on 07/27/2023I took my car to get an oil change and was told it was not time yet and instead, they washed my car. So, I left and made a mental note to come back when it's due. I came back and the service was quick and easy AND I got my Yanni washed. I… dropped my car, the ordered my a Lyft to take me home and when my car was ready, Lyft picked me up and took me back. The process was seamless; I even received a text with a video of the technician reviewing my brakes and tires! THANKS yall!!!Hi Angela, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Excellent
by Flor Sal on 07/24/2023Edmund was great and explained everythingHi, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know! Take care!
Oil change and other concerns
by Helen03 on 07/11/2023My Agent was informative and kept great communication about the status of my vehicle.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Excellent experience
by Christopher on 06/28/2023It was easy to make an appointment online. The service advisor (Servero) was very efficient, clear in communication, and customer friendly. The repair was done on time and at the quoted price, very happy with the result.Hello Christopher, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
MINI Cooper
MINI Countryman
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Mia Terrence on 09/04/2024