Customer Reviews of AutoNation Buick GMC Corpus Christi
Review type:
GMC Acadia Elevation
Dash Cam
by Mac1234 on 08/08/2025Brought in my dash camera on Monday 21JUL @ 0720 for appointment. Was advised to leave my truck, glad I didn't. Called to check on progress of repair the 22nd of JUL at 1500 spoke to a an individual an he told me Mr. Zachary was assigned… to monitor my repair and was out sick, and a GMC tech was contacted about the dash cam issues. I have to date not been contacted about the progress till 23JUL only after leaving Mr. Zachary a TXT message were in I explained that no one has contacted me and all contact to this point was initiated by me. On 26JUL @ approximately 0850 I left a TXT message for Mr. Zachary in reference to the repair of said camera. Mr. Zachary responded on 28JUL at approximately 0730. Stating he checked on status of said camera and that GMC would be shipping a replacement that would take 1-2 weeks to arrive. I sent Mr. Zachary a TXT on 01AUG at 1130 to follow up. Mr. Zachary responded at 1315 stating camera would arrive sometime today. At approximately 1530 I was contacted by Mr. Zachary stating camera had arrived. That's a 10 working day period and in my opinion needs much improvement unless the camera was on back order. If it was no one contacted me stating such. Most of all contact was initiated by me. Your employees are empathetic and have good customer skills. The gap needs to be bridged between the dealership and GMC service/parts to insure a smoother provision of service to customers and not putting it on the backs of the frontline employees. I have one more issue; I was advised via phone con on 17JUL with Mr. John Compion that the initial instal of my dash cam where in the rear facing camera was installed upside down. I corrected this, but was told by Mr. Compion that he would make it right. As of to date 6AUG I have not been advised as to how or what Mr. Compion's plan is or was to make things right. Y'all have a good day an God bless.Hi, we regret your experience with us here, but we are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (361) 247-2494 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
We appreciate you taking the time to respond. The staff at AutoNation Buick GMC Corpus Christi take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (361) 247-2494 -- we hope to hear from you soon.
JOE
by JOEMORALES on 07/24/2025Great service and very professional and speedyHello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Instal dash camera
by DMcGuire on 07/12/20251st off I get it your short handed. Y'all gotta do better if you got an appointment honor it. Mine was not honored and then to boot my dash camera install was my primary reason for service was installed with the rear facing camera upside… down. I fixed that myself here at home yesterday. Would like a refund, but y'all did most of the hard work. Just not satisfied with the issue of your appointment scheduling. You got nice folks working there good customer skills, but them appointments are BS. Remedy for that issue is to honor them by being upfront and say it's gonna be an all day affair or set an appointment that you can honor a few more days out.We regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (361) 247-2494 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Oil change
by Rmn6869 on 05/20/2025I scheduled an appointment like at noon or so for the same day like maybe 3 hours later. Went in being skeptical about the timeframe but only to be there like about 45-50 minutes and it was completed.We appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!
Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Service
by KaroCast on 05/19/2025Excellent service from David, very professional and completed service in a timely manner.Thanks for highlighting some of our staff who helped make this such a great experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
SERVICE
by Alyssa V on 05/05/2025This has been the absolute worst experience. I took my 2025 Equinox for its first Oil Change. My keys were misplaced by Anna. I got the run around for a month! I finally got my New Key, and when asked if I could get possibly another few… oilcloth chance as compensation. I was told no, That she has already replaced my key and ordered me a new key fob cover! VERY TERRIBLE EXPERIENCEAlyssa, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (361) 247-2494 to discuss what we can do to help.
Hello Alyssa, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (361) 247-2494 to discuss what we can do to help.
Vehicle service.
by Manny7521 on 01/20/2025updated 01/27/2025Had a great experience. Was we’ll take are of. Very knowledgeable and all my questions were answeredHi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
GMC Acadia Elevation
by Cindy M on 01/13/2025Ben went above and beyond to find the vehicle that had everything I was looking for. He took the time to answer all of my questions and provide me with the information that I needed to pick the car that best suited my needs.Hi Cindy, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Scheduled Maintenance
by Michael on 12/12/2024Very friendly.Hi Michael, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!
Ms
by Sandy C on 11/12/2024I feel that the sale was rushed. My sales person did not explain the contract to me and neither did the financial rep. I bought a used 2021 truck. Then, after taking the truck for a weekend I realized the tires were worn out about 3 yrs old… and one of them was bald in the inner side about to have a blow out. I returned 5 days later asking if they can replace with new tires and do an alignment. I also asked for the rear shocks, it was needing them bad. The so called boss, Abel agreed to the tires and alignment, but not the shocks. One week later the truck stalled out on me and left me stranded at a store. I luckily purchased the warranty and I called my salesperson and asked service department to call me to tow the truck back to the dealership. I was waiting for an hour and still no call from Taylor the service rep. I had to call my son to pick me up and went to the dealership and spoke to her. I finally was able to call the warranty to get roadside service and get my truck towed. They checked the battery first and said it wasn’t the battery and kept the truck for 3 days and fixed it. They said it was the transmitter and was replace and gave me new fobs. I picked up the truck and 2 days later it stalled on me at my work. Didn’t want to start as I was getting off work at 7:30 am. I had it towed the next day on a Friday. They called me later and said it was the battery. So, I asked if Abel the boss can replace it since it was a maintenance issue and it obviously didn’t go out from one day to another. So I ask did the truck really go through inspection if it obviously needed tires and the battery was old and about to go out. He said no, he was not going to replace it and the warranty would not cover. They were charging almost $500 to replace the battery. I had been very patient with these people and polite. By this time I’m livid! Went to the dealership asked to speak to Abel and gave him a piece of my mind. I got very loud with him and he threatened to call the police on me to escort me out of the premises. I refused since my truck was still there and to my misfortune my warranty is through AutoNation and I have to take it to them every time my truck needs to be serviced and fixed. I had my truck towed back to my house, since I can replace the battery myself and save myself a few hundred bucks. I had a horrible experience with all of them and would not recommend buying a vehicle from there, especially a used one!!!Service
by Tanya fo on 04/22/2024The service guy was very nice kind and the price wàs a good priceWe are pleased to hear you had such a positive experience with us, Tanya! Don't hesitate to call us if you ever need anything. Be safe on the road!
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Perfect truck
by Sean on 04/11/2024They were very friendly and very helpful for me to choose my perfect vehicleHi Sean, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Sean, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great sales person
by GM person on 04/01/2024Had a wonderful experience with my salesperson, Daniel Vasquez. I will refer him to all my friends and family. He was easy to work with and very knowledgeable.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Autonation Buick GMC Corpus Christi! Thank you so much for being one of our valued guests and we look forward to your next visit!
Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales
by SusanGivens on 01/17/2024We had a great experience buying a new vehicle from Auto Nation. Our sales representative was very professional and helpful.We set high expectations for ourselves so it's gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
AT4
by Happy Owner on 01/02/2024My salesman was over the top knowledgeable and could answer every single question we had and it was almost like he was the Engineer that developed the truck… IMPRESSIVE!!!!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Vehicle Purchase
by PhilipR on 12/14/2023We recently purchased a car from Autonation. We were greeted immediately by Jacob. He transferred our car from another lot so we could test drive. We've had to return to dealership for a few minor issues and are always greeted by friendly… sales people!Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Not a good experience, employees need to learn customer service
by LenaT1234 on 12/09/2023Made an appointment online for 1p to have my oil changed and tires rotated and balanced. Arrive to GMC service dept. and the guy at the desk tells me that he cannot help me because he is going to lunch at 1p. He then asks if i booked online… and i said yes, he then tells me that the online booking will book when the employees are at lunch leaving nobody to help customers. Sorry but there should always be someone there to help customers, and when you have a customer, you don't tell them that you can't help them because you are going to lunch! Then he asks if i will be waiting or need a shuttle ride, i said i would be waiting, he then laughs and says the wait will be 2.5-3 hrs because there are about 20 tickets in front of me. He asked if i would like to reschedule for another time. I told him no, i can't come back another time just because he doesn't want to do his job, he chuckled. He said he would call the other side (Chevrolet) and see if they had someone that could help me. No one answered his call, so then he said i will walk with you over there. We walked to the Chevy side and the first guy he saw at the desk he asked him what time do you go to lunch, the guy replied he didn't know. He then told another guy that he had a customer with an appointment at 1 and there was no one to get them checked in and if he could do it. The guy responded if you have a customer, then why are you not helping the customer? The guy then tells him nevermind i will help the customer. The guy on the Chevy side was nice and professional. It did take about 2 hrs for the oil change and tire rotation, but the cost was $200 which is pretty expensive...$122 for labor is ridiculous. I don't plan to return after this experience, but i would hope that they speak to their employees about customer service.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (361) 247-2494 to discuss what we can do to help.
service
by artmal car on 11/19/2023not very pleased, wok not completed service I belive the diagnoses not acurate . the car is new and under warrenty, questions are not applicableHi, we are deeply disappointed by your experience at Autonation Buick GMC Corpus Christi. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (361) 247-2494 to discuss what we can do to help.
Service
by Butterfly1 on 11/03/2023The service agent was informative and attentive to our needs.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk. Safe travels!
Two plus months waiting for a repair to be completed.
by JLoomis on 10/05/2023Although it was beyond the dealerships control for the back ordered part to come in, customer service needs much improvement. We were never offered and loner vehicle, never told how we could contact GMC, and most importantly, rarely if… ever contacted by anyone from the service department during the 2+ months my car was held there. If I received any information on the status it was because I called to inquire and still the answer was vague and unsure.Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (361) 247-2494 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
GMC Terrain
by fvm on 09/21/2023The employees at Auto Nation GMC are so kind and respectful. They made you feel at home and that you were part of them. The sales manager our sales person and the finance manager are all so courteous and polite.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Cindy, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Kiara Dou on 01/16/2025