AutoNation Buick GMC Corpus Christi

Brought in my dash camera on Monday 21JUL @ 0720 for appointment. Was advised to leave my truck, glad I didn't. Called to check on progress of repair the 22nd of JUL at 1500 spoke to a an individual an he told me Mr. Zachary was assigned to monitor my repair and was out sick, and a GMC tech was contacted about the dash cam issues. I have to date not been contacted about the progress till 23JUL only after leaving Mr. Zachary a TXT message were in I explained that no one has contacted me and all contact to this point was initiated by me. On 26JUL @ approximately 0850 I left a TXT message for Mr. Zachary in reference to the repair of said camera. Mr. Zachary responded on 28JUL at approximately 0730. Stating he checked on status of said camera and that GMC would be shipping a replacement that would take 1-2 weeks to arrive. I sent Mr. Zachary a TXT on 01AUG at 1130 to follow up. Mr. Zachary responded at 1315 stating camera would arrive sometime today. At approximately 1530 I was contacted by Mr. Zachary stating camera had arrived. That's a 10 working day period and in my opinion needs much improvement unless the camera was on back order. If it was no one contacted me stating such. Most of all contact was initiated by me. Your employees are empathetic and have good customer skills. The gap needs to be bridged between the dealership and GMC service/parts to insure a smoother provision of service to customers and not putting it on the backs of the frontline employees. I have one more issue; I was advised via phone con on 17JUL with Mr. John Compion that the initial instal of my dash cam where in the rear facing camera was installed upside down. I corrected this, but was told by Mr. Compion that he would make it right. As of to date 6AUG I have not been advised as to how or what Mr. Compion's plan is or was to make things right. Y'all have a good day an God bless.