Customer Reviews of MINI of the Woodlands
Review type:
Top-notch service
by SandiAitken on 05/02/2025The service I receive from MINI of The Woodlands is top-notch. Everyone is so nice and professional. The waiting room is comfortable. My Service Advisor, Justin E is very knowledgeable and always keeps me informed about what's going on with… my car.Surface for my mini
by Anna Damian on 12/14/2024updated 12/20/2024Paloma always provides excellent service! She is professional and friendly and efficient and the reason I continue to drive two hours to have my car serviced and this is my third minute to service from there. She is absolutely the best.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Monica V on 10/01/2024Service Representative, Eric, at The Woodlands, TX location is always patient and very knowledgeable. If he doesn't have a complete answer right away, he always finds out and gets back to me. I am on ny 2nd MINI and will continue to bring… it to this location. Thank you.Hello Monica, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience!
by Janet P. on 06/13/2024The service experience that I had at Mini of the Woodlands was easy! My husband bought me my first Mini Cooper in 2010. Driving a Mini Cooper is a blast. My last one had some kind of issue with the battery. Selene and her service crew… kept in touch with me be phone and also by text. The easiest service visit for one of my cars that I have ever had. They got the car in and out when they "predicted" and as I mentioned kept in touch with me. The car drives great! Also, I should mention that my car had been cleaned up so well that it looked like it just rolled off of the showroom floor! Thank you Selene, Kara, and the rest of the team that worked on my car. Also, thank you Mini of the Woodlands.....job well done by all involved!Hi Janet, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Engine oil change and spark plugs
by Al Velaz on 12/03/2023The reason for the lower score is because of amount of time it took to have a simple service done. The dealer advertises to have shuttle and loaner car service but they don’t. I wish they had more locations throughout the Houston area (this… would apply more to Mini as a company).Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (936) 344-1258 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Gustavo
by Gustavo on 11/27/2023Excelente atención de Selene muy amable y precisa en lo que ofrece.Hola Gustavo, gracias por tu amable reseña; ¡Estamos felices de transmitir tus comentarios a Selene aquí en MINI of The Woodlands! No dudes en llamarnos si alguna vez necesitas algo. ¡Esté seguro en el camino!
Outstanding Customer Service
by TLife2000 on 10/23/2023I was impressed with their commitment to excellence in customer service. I did not purchase my vehicle from the Mini Woodlands. Despite they were performing service at no cost, they treated me as though I was preferred customer. They… immediately fixed the recall. I will be returning for future service.Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Tire replacement
by VeronicaSta on 10/18/2023Thanks to Paloma I was able to get in tire fixed right awayHi Veronicasta, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service Team Visit
by Dana Chaffey on 10/17/2023Excellent overall, my service advisor Paloma was excellent and did all that she could do to make our experience the best it could be. It would have been nice for the service team that was working on an oil issue to fill up the oil when the… job was done.Hi Dana, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Clos 2020 Clubman
by Penni Clos on 09/28/2023Jessica was very helpful and professional. It was a pleasure doing business with her.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Above and beyond
by WCyrier on 09/06/2023Jessica went above and beyond to explain to me what our MINI repairs would be. As well as the chat. And as far as costs go, she found programs that MINI offered that saved us money. Our car is 7 years old and I e. Ever had anyone try to ace… us money line Jessica did. That, as well as her transparency was very much appreciated!! We will be back for all repairs.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Great service
by Indiamini on 09/05/2023I only take my mini to the dealership to be taken care of. I have only worked with Paloma and she always provide great informative feedback to me.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
WARNING!!! MINI OF THE WOODLANDS WILL HURT YOU!!!
by MrBusaa on 09/04/2023I’m a disabled Army veteran and living in Louisiana and I called Mini of the Woodlands, Texas to schedule a transmission service for my Mini because they are the closest Mini dealership to me. The person I spoke with set my appointment for… Thursday at 10am. Then I booked my hotel for Wednesday - Sunday. I dropped my car off at 10am and spoke to Jessica the service representative and told her that the first priority was the transmission. She called me at nearly 6pm and started talking about the subframe, and the lower control arms, the water pump pulley and the serpentine belt. I stopped her and asked about the transmission and she said they hadn’t gotten to it yet. This kinda freaked me out and so first thing the next morning, when they opened at 9am, I called to speak with a supervisor. Kayla told me that they didn’t even have any transmission oil and it was on back order! So they couldn’t even do the service that they scheduled my appointment for! WTF! After wasting my time, they charged me nearly $1400 for the pulley, the belt and other stuff that I didn’t even ask for! Plus, I had to drive away from there with the potential of doing more damage to my transmission because of their incompetence! Needless to say, I don’t recommend this dealership and I will make sure to tell people to avoid them and their unprofessional attitude!Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (936) 344-1258 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Check up
by Linda G on 08/24/2023Everyone was great. Did not have to wait and they explained everything I needed to know.Hi Linda, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Performed warranty work on passenger side mirror that was making a noise.
by WendyW15 on 08/01/2023updated 08/28/2023My experience was excellent. Brought in the vehicle to get diagnosed and the technician seemed to have fixed the noise the mirror was making when it was folded in and out, but wanted to check it the next day to make sure it was. It started… making the noise again, so they replaced the motor inside and other necessary components. I was also needing my tires rotated and they took care of that at the same time. It only took 3 days to complete everything.We are pleased to hear you had such a positive experience with us!
Fast and Friendly
by Danny L on 08/03/2023Great service! Fast and friendly!Danny, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Business Advisor
by Jim Reynolds on 06/06/2023Paloma was prompt and courteous. She had an unrelated service item taken care of for me. Great work and was a painless experience. Appreciate the opportunity to get some work done while waiting briefly for my service.Hi Jim, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Oil change
by Eden H. on 05/23/2023Very Professional and got my oil change in a Timely manner. Service associate was very knowledgeable.Hello Eden, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Vehicle service
by RonnieT on 03/30/2023As always the service was completed in a timely fashion. Nice waiting area and a very friendly staff. The service advisor (Selene Caballero) was great. She kept me updated with the status of the car and was very detailed with the charges it… would cost. Great employee.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Quick and Amazing
by mommy11900 on 03/30/2023I went in for a service on my Mini. Not only was the customer service amazing, but it was quick. The rep took time to review the services with me, and answered all of my questions! I would highly recommend Mini of The Woodlands!Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of MINI of The Woodlands and we hope to be of service again in the future.
Excellant Service!!
by DawgByte on 03/23/2023Very Friendly and knowledgable staff!!Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
MINI Countryman
Chevrolet Colorado
MINI Convertible
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!
by Ivory Park on 05/04/2025