Community Honda
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Customer Reviews of Community Honda
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Great Customer Service
by BeckyM77511 on 11/13/2017Once again I need to give a shout out to Edgar Quiroz and Community Honda of Baytown. I received great customer service from Edgar and the staff. He never fails to make me feel appreciated and that is why Edgar Quiroz is my Honda Salesman.… Thanks again, Becky McDonaldFraud, untrustworthy, and dishonest people.
by dani86 on 07/11/2014These guys are [non-permissible content removed] and use cheap sales tactics to cheat customers. I had the worst experience in my life at a car dealership! I found a deal listed on their website on 7/10/14. It was for a used Honda accord SE… car (22K miles) for 16,000. Not any extraordinary bargain deal but a reasonable one (I ended up finding a better deal any way for the same model and trim level). I called the number listed on their website at around 4:30 PM on 7/10/2014. A lady named Sherry from their internet sales department picked up. I asked her if this car was in stock and gave her the stock #. She looked for a few mins and then told me that the car is still in stock and asked me if I would like to come see it. When I expressed that I would like to come see it today, she gave me an appointment for 6:00 PM and told me to go see Sergio or Kevin, her "Internet Sales Managers". I drove for 1 hr and 15 mins, all the way from Stafford, TX to their dealership in Baytown, TX. I got there exactly at 6:00 PM. When I entered the dealership, nobody came to greet me. A couple of sales guys looked at me but nobody greeted me or asked me if I needed help (a common courtesy shown at most dealerships). Since, I had left for the dealership right after coming home from work, I was dressed in business casual and did not look like a bum at all. So I found no reason for them to behave in a rude manner like that towards a serious buyer. Anyways, I looked around for a bit and spotted the front desk. I walked up there and told the lady sitting up there that I am here to see Sergio or Kevin and that I had an appointment for 6:00 PM. Instead of responding to me, she told me to hold on a second and went on to answer her phone. When she was done with her phone call, she announced Sergio's name on the intercom. A few mins later, Sergio walked up to me and introduced himself. I introduced myself and told him that I had talked to Sherry in the sales dept. and that I am here to see the 2011 Honda Accord SE. He mentioned that he has gotten my file from Sherry and took me to his office. Then he stepped out for a few min and then came back with a bunch of papers (supposedly my file). Then he proceeded to tell me that they don't have the car in stock and its been sold. So I asked him when was it sold and he told me that it was sold on Monday night (7/7/2014). 4 freaking days ago! I told him that I called about an hour and half before coming and I was told that this car was in stock and you are telling me that it was sold 4 days ago. I told him that this [non-permissible content removed] and that they are using these cheap tactics to lure customers in and then rip them off. He tried to make me look at other cars but I told him that I drove 1 hr and 15 mins to see this car and if they don't have it in stock, I am not even talking about anything else. He still said that he doesn't have the car in stock so I stormed out of the dealership and went home. Upon reaching home, I checked their website again and the car was still shown on their website with the same price tag. Today (at the time of writing this review), I checked their website and the car is still there. I also asked my friend to call them and ask them about the car and they told him as well that the car was in stock and he should come and test drive it. These guys are fraud, untrustworthy, and dishonest people. They will tell you lies to get you in their dealership and then try to rip you off by telling more lies. A customer with not much experience will easily fall into their trap. I would suggest to avoid buying from them altogether despite how enticing of a deal they present. That is the only way they will learn to quit their fraud ways and do business honestly.2014 Ridgeline / Asst. Sales Manager: Art M.
by ChambersCounty on 06/29/2014Baytown Community did not have the Ridgeline I was looking for on their lot. Art M., the sales person that was assisting me and found one at College Station. We came to an agreement on the price (considerably lower than what I found on… "True Car") and made arrangements to have the truck delivered to the Baytown lot. He requested a $500 check and explained that for any reason I should change my mind I will get it back. A few days later the truck arrived (white Ridgeline SE) and to my surprise after my wife looked at the interior she said she didn't care for it ( I think she was expecting more 'Bling'). To me the interior is a bit 'old school' but I'd put it on a scale of 1 to 10 at 8 (VERY GOOD). Community Honda incurred a delivery fee of $250 and with that I thought it might be a battle getting all of my $500 back. It was not! Mr. M. as he handed me my check simply said I stand behind what I tell the customer. How often do you think that happens at a car dealership?? My plan now is to wait till the end of next year and buy a 2016 Ridgeline (if my dear wife likes the interior). Can you guess the dealership and sales person I will go to...? Side Note: Of course I'll never know if all the sales folks would have acted with the same degree of integrity but I know this man did. Makes car shopping less frustrating.Great Dealership to work with.
by toodlesblue on 12/07/2011updated 07/13/2025These guys are great. John Cross was my sales rep and he made the whole buying experience pleasant and painless. I test drove a number of vehicles before deciding to purchase a Honda CR-V and John was with me every step of the way. He has… the patience of a saint and nerves of steel! For every vehicle I tried somewhere else, I came back to John and Honda for a comparison drive. He kept in touch with me without being a nag or a pest. The whole experience at Community Honda in Baytown was excellent and I would highly recommend them. The CR-V is an awesome vehicle - great all around visibility and great handling, 2 of the most important things on my must have list. Check them out and ask for John Cross -- you won't be sorry.
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About our dealership
Community Honda chose the name “Community” for a reason. That’s because when owners Kim and Roger Elswick bought this dealership, their goal was to create a thriving business that gave back to the community. We realize this dream by giving back to a variety of local schools, charities, and organizations. This community is a great one, and we intend to keep it that way!
There's only one Honda dealer to go to for all your car needs. Not only do we take pride in handling any and all of your questions, we also work hard to act as an intricate member of Baytown and the surrounding areas. At Community Honda, we always put you before cars.
Our new and used selection of Honda models for sale in Baytown is unrivaled, and our friendly and knowledgeable staff members are always happy to help you sift through that inventory to find the car of your dreams. With so many fantastic vehicles carrying the Honda name, you’re sure to find the one for you.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish