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Customer Reviews of Big Star Buick GMC

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239 sales reviews
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  • My Newife Car

    5 out of 5 starsby Country_gurl on 02/20/2017

    I really loved this dealership I worked with Darwin Mapps he helped me with all my questions and concerns. I would most definitely recommend this place to anyone. Thank you guys!

  • I'm so happy about my purchase

    5 out of 5 starsby monica9usa on 02/19/2017

    First time I don't feel like I got totally screwed after getting a new car. I'm very happy. My husband loves all the new bells and whistles.

  • Great people

    5 out of 5 starsby CottonHill on 02/09/2017

    I was taken care of with professionalism and the dealership was very neat & clean. My salesperson showed me how to operate everything in my new Terrain.

  • Sales Review

    5 out of 5 starsby ZCCURT1 on 02/08/2017

    My experience was one that was rewarding and pleasant. I drove 4hours and was not disappointed. I was greeted and had the undivided attention of my sales representatives(Anthony&Todd). They were both knowledgeable and efficient. Anthony went above and beyond to ensure I was pleased with my newly purchased vehicle. The final transaction with Luis and Jesse was smooth and expedited. I would recommend this family oriented dealership to ALL. They are living up to the expectations set forth by Ken Garff.

  • Couldn't Be Happier!

    5 out of 5 starsby AWilkins on 02/08/2017

    Highly recommend this dealership. Great customer service, great deals and willingness to make your dream a reality. We searched for the right car for us for almost 2 years and Baytown GMC delivered!

  • Best dealership in Baytown!

    5 out of 5 starsby Princess_093 on 01/25/2017

    First I called the sales dept to ask about a car, Anthony was more than helpful answering all my questions and also getting me in the car I wanted! Which was at an awesome price for the low mileage! I definitely recommend this dealership to everyone. They really worked with me as I am waiting for my insurance check to clear to pay off the car I'm purchasing.

  • sotero bigbob sauceda

    3.5 out of 5 starsby bigbob11 on 07/05/2009

    Hey for this place being so small and looks to be a little too old can use some make up, it really wasn't so bad of a place. they were very helpful even though they also had a small selection,but i gave them a vin number and they were going to go and get it to resell to me if we could get to what the payments i was looking for.they almost had it just a few dollars too much. I will keep an open mind on this dealer it could still happen
  • Awesome!

    5 out of 5 starsby tinawoy on 03/13/2011
    updated 06/10/2025

    We drove 40 miles to see a specific car because the deal they had online for it was awesome. It was well worth the drive. This dealership is spectacular!! They had the car ready to see as soon as we arrived, which doesn't happen a lot of the time at other dealerships. Our sales man, Mark, was very knowledgeable and spoke to us like a normal person and not like "Hi, I'm here to sell you something". While on our test drive they took our trade-in to be assessed which was a nice use our our time. Of course the car was just as nice as they said it was. Mark asked us what we wanted in the deal and then went to work on it. The finance manager came over to present the deal; which I felt he bent over backwards to make the deal we needed. He sent his financial guy to work on getting us the lowest financing possible. And boy did he deliver! We have great credit, but even for great credit the APR was low! We ended up leaving with a lower monthly payment than we asked for. The whole process was perfect! Even other sales people went out of their way to make sure we were comfortable. We love our new car! I highly recommend Baytown Buick and GMC to anyone! (their old name is Casa, which was changed after being bought out and also a new location)

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