Customer Reviews of First Texas Honda
Review type:
Great service
by Bill Henderson on 05/31/2025
Unlike another local dealer (owned by an equity fund) this dealership actually is happy to do oil changes, warranty repairs, and other less profitable services. Their calendar is "not full for weeks" for services and was so easy to get a… quick appointment for servicing. I was impressed with their use of technology - photo scanning the entire car upon entry, providing a video review and recommendations by the mechanic that included the motor and undercarriage (tires, brakes, etc.). I'm so glad I chose to buy the car (and 3 previous ones) and secure all servicing through First Honda!!
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The following reviews are more than two years old. They are not included in the overall rating.
907 reviews
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Christian M. - sales adviser
by mnolen002 on 12/30/2013updated 08/04/2025Just wanted to say that Christian M. did a superb job in getting me & my friend Jennifer in to great vehicles - HONDAS. Christian - U ROCK!!! Thanks, Mary Nolen :-)Great place to buy a car!!!
by mrrube1 on 11/15/2013updated 08/04/2025Service was awesome. They helped me get exactly what I needed in a timely fashion.tyler is the best there is
by macyshaver on 12/14/2010updated 08/04/2025i recently got an insight from first texas honda. tyler was my sales guy and did a great job. the car was very aggressively priced and the no-haggle approach made the whole process take half the time i was expecting. i really like dealing… with people i trust. tyler is one of those people. if you are in the market for new or used honda, ask for tyler. everyone pays the same price at first texas honda, but tyler makes all the difference.Excellent experience
by rcr5 on 01/14/2011updated 08/04/2025I bought a new Crosstour after driving both a CRV and a Crosstour. The entire experience was very positive; the negative reviews of this dealership are all from several years ago. They offered me the Edmunds True Value price on the new car… and gave me the Edmunds recommended price for my trade-in. Their salesmen do not work on commission and everyone went out of the way to be helpful. The experience could not have been more pleasant.They sell accidented car
by crapsou on 12/13/2012updated 08/04/2025They sold me an accidented car saying it's a "clean carfax". They never mentioned any accident during the sell but the Autocheck report says "unibody dammage" from an old accident. I lost $5000 in the value of the car, but worst, I could… have killed myself in an accident. Do NOT do business with them.Awesome experience!
by 19pamela82 on 03/29/2014updated 08/04/2025My husband and I recently bought a car at First Texas Honda and it was an awesome experience...from the time we opened the door until the time we drove off the lot. It didn't feel like a typical car dealership, it was inviting and the no… pressure feel was great. I feel that I need to point out that our salesman, John F., made a huge impact on the experience. He is by far the best car salesman that I've ever worked with. I work for RBFCU so I come into contact with salesman often and don't always enjoy it. He was easy to talk to and really helped with making the decision an easy one. I hope that next time we are looking for a new car that John will be able to help us again. The whole dealership felt like a family, with everyone helping each other. My husband actually is applying to work there after our experience. Thank you First Texas Honda!!TPMS Light On
by mnolen002 on 12/19/2013updated 08/04/2025Thank you for taking care of the issue. U GUYS ROCK!!! Thanks, DottyGreat buying experiance after leaving Howdy...
by durangort_rn on 11/17/2011updated 08/04/2025I went to Howdy Honda because it was closer and I fell in love with the 2012 Black EXL w Navigation when I drove it. I left went back a few days later to buy it and well, had a HORRIBLE experience. So I did some searching and found First… Texas Honda had the same car (minus $1000+ dealer installed options...) I got an online quote and it was THOUSANDS less than Howdy's Bottom line price. I called in and talked to Joy Morales in internet sales and she was SO NICE and helpful. She connected me to the salesman Chris Wanken who said he would have it ready for me when I got there. I arrived an hour later, took my new car for a short spin and went in bought it, easy breezy and very pleased :) I can't remember the girls name in Finance, but she really was helpful, UNLIKE the Howdy Honda peeps. Kristen helped me pick my options with ZERO pressure and 100% help. All were in stock and installed three days later, while I had a loaner car! Chris was very quick to get me out the door with all the paper signing, but taking the time to explain EVERYTHING, I was in the hurry, he wasn't and he wanted me to be sure I was clear on everything. I had a Zero pressure amazing purchase and I would TOTALLY recommend First Texas to anyone!Great Service!
by capdasa on 09/05/2013updated 08/04/2025Even though I arrived early for my appointment, someone helped me immediately. When I picked up my car, my service rep was busy so they had someone else help me so that I did not have to wait. That is customer service.Amazing!
by chrisjt86 on 12/16/2013updated 08/04/2025Everybody was very professional and more than accommodating, great job!Great experience
by queenluch on 12/16/2013updated 08/04/2025This is the second car I've leased with them and it was such a pleasure. They called me when they had a great deal. The paperwork was minimal. Tyler P. was a total professional. Loved doing business with him and First Texas Honda.First Texas Honda
by lynn81 on 01/07/2013updated 08/04/2025Brittania M. was my salesperson. She was friendly and helpful in showing me every car I wanted to see. Since I had no idea what I wanted, that was quite a few. It was raining, but she cheerfully pulled cars from the lot for me to see and… drive. I ended up buying a CRV. The only thing I did not like about the experience was the insultingly low offer for my trade. I did not take them up on their offer and kept the car instead. I liked the no hassle/no haggle pricing.Shopping for a new car !!!
by Jessica2013 on 11/25/2013updated 08/04/2025We had a great time shopping for cars . Our sales man Austin went above and beyond what we could ask for. We got the car we wanted nothing we didn't want or need!! Would buy my next car here for sure!Service Dept at First Texas Honda
by Austin_Family on 04/02/2014updated 08/04/2025I had an outstanding experience at First Texas Honda. My vehicle needed several things done. I was approached as soon as I arrived. They were anxious to make sure everything was done to my satisfaction and in a timely manner. You could ask… for no better service.Very Happy With First Texas Honda
by MMO14 on 04/17/2014updated 08/04/2025Given the mixed online reviews I was hesitant to visit First Texas Honda. However, my workplace has an employee pricing program and First Texas came back with the most competitive quote so I figured why not at least visit, take a test… drive, and see what they can do for me in terms of financing so glad I did! I'd already been to Round Rock Honda and Howdy Honda and had done my homework on the two vehicles I was considering (the 2014 Accord or 2014 Civic) but had yet to test drive the 2014 Accord. Jerome was the Product Specialist I met with and he was excellent to work with. Jerome pulled up the inventory and found the exact car I was looking for color and all and we took it for a test drive. Upon returning to the dealership Jerome and I worked with Jeanne on financing options and she and I went for a test drive in my 1999 Accord that I intended to trade in (neat to be in on the assessment process). First Texas gave me what I felt was a fair value for my trade in, a great price for the new 2014 Accord, and financing that fit my family's needs. I test drove the car on a Tuesday and ended up purchasing on Thursday, in between Jerome followed up (but wasn't pushy) to answer a few questions I had and he assisted me to put a deposit down once I decided to move forward with the purchase. When my husband and I went to First Texas to finalize the paperwork and get the new car everything was ready to go, the process was quick and easy, and they even topped off my gas tank upon leaving. Even after the sale Jerome has been in touch to answer a few questions I had after having driven the car a bit. Some people really like to haggle and negotiate when buying a car, I'm not one of those people and appreciated that the price was set (which was discounted by the way) when I walked in the door. Overall we felt that First Texas valued our time and had a wonderful experience.Chris D. is awesome!!
by GaryOtting on 12/09/2013updated 08/04/2025Excellant service from Chris D.!!Another good experience at First Texas Honda Service
by 98_accord on 08/09/2013updated 08/04/2025I have been taking my 1998 Accord V6 to First Texas Honda for Servicing for most of the time I have had it (bought new from another dealer). I have always felt well treated, and I think that they have actually stepped up the quality of… their service in the last few years - they have added free loaner cars now, and this makes a HUGE difference in convenience for me. They also have Saturday hours now, and an express service lane for quick in and out stuff (like oil change, inspection (I think), etc. ) I have been working with Trudy as my service rep for a number of years, and she is great. No BS, gets stuff done right, really nice. I would highly recommend First Texas Honda Service dept.Take your Honda here!
by drummer5446 on 08/15/2013updated 08/04/2025Great service, nice people. Everything was done as promised and on time, for a fair price (90,000 mile service plus front brake job). Getting a loaner car for the day was quick and easy; they definitely will keep getting my business.Mauricio D. was great in helping me buy the car.
by yayamscmhc on 09/17/2013updated 08/04/2025On Thursday I went to test drive a 2013 Honda Accord and bought the car on Saturday. It was truly a no-hassle experience. I love the car! Mauricio was great through the whole process. I had an Accord in the mid 80's and oh, how things have… improved. I am thoroughly enjoying the car.
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About our dealership
Locally owned and operated – We’re All About Austin! Come visit First Texas Honda, where we are known for our extensive inventory options and outstanding customer satisfaction.
When you visit us for your Service needs, take advantage of our offerings such as:
• Free, multi-point service and trip inspections
• Complimentary car wash
• Complimentary coffee and snack bar with full-time barista
• Complimentary loaner vehicles with appt
• Honda Factory Certified Technicians
However, we consider ourselves more than just a dealership. For motorists in Austin, Georgetown, Round Rock, Cedar Park, and San Marcos, we are a part of the community as well. Visit us online or on social media to see all of our community outreach!
We hope you’ll consider First Texas Honda for your next car and find the car buying experience you deserve. With a long history of serving Austin drivers, our goal is to meet all of your needs while showing you the value of working with a true local dealership.
What sets us apart
We're the largest volume Honda dealer in Central Texas and have the one of the largest Honda facilities for Sales and Service in the entire world!
Our Continental Cafe stands above the rest. This free amenity serves Service and Sales customers alike, offering a full-time barista to craft your favorite coffee beverage. Lattes, Americanos, Cold Brew, and more! We also offer snacks and pastries.
Our entire facility is dog friendly. We not only allow but encourage you to bring your pup! We have treats available for them and can even get them a pup cup from the complimentary cafe, just like Starbucks.
We boast a car buying experience that’s fast, fair, and friendly. Our hassle-free pricing system gets you into your new car quickly; our fairness priority ensures that you get the most competitive prices and receive significant savings.
We offer a variety of monthly specials to our customers. These can be located on our website under "New Vehicles" and "Current Specials". Regardless of your situation, let us assist you in finding the perfect new set of wheels.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish
Bill, thank you for sharing these kind sentiments with us! It was our pleasure to assist with your vehicle's servicing needs. We appreciate your continued support and look forward to seeing you again next time! :) - The Team at First Texas Honda
by First Texas Honda on 06/02/2025