Customer Reviews of First Texas Honda
Review type:
Great service
by Bill Henderson on 05/31/2025
Unlike another local dealer (owned by an equity fund) this dealership actually is happy to do oil changes, warranty repairs, and other less profitable services. Their calendar is "not full for weeks" for services and was so easy to get a… quick appointment for servicing. I was impressed with their use of technology - photo scanning the entire car upon entry, providing a video review and recommendations by the mechanic that included the motor and undercarriage (tires, brakes, etc.). I'm so glad I chose to buy the car (and 3 previous ones) and secure all servicing through First Honda!!
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They did the right thing
by Happy First Texas Honda on 12/16/2021My CRV started humming gently and the steering wheel vibrated ever so little. It was a front wheel bearing. They figured it was a drivetrain warranty item and loaned me a nice hybrid for the repair time.Maintenance
by Rob H on 12/15/2021Excellent service all around - both your technician and the communication received by your service advisor, Ivan Heredia, was top notch. I continue to bring my vehicle to First Texas Honda because of the transparency and communication… received by Ivan.Great Staff
by David Endris on 12/15/2021The lads were terrific: professional, communicative, and friendly. A+ all around.Always the best!
by James G on 12/01/2021First Texas Honda's service department always impresses me with their efficiency and knowledge about all things Honda. I have never had a negative experience since buying my car new from the dealership in 2017.More good service
by John H on 11/28/2021As usual, I am very satisfied with the servicing my car gets at First Honda.Great service advisor Fred !
by Darlene Corley on 11/21/2021I’ve worked with Fred before and he’s always very friendly and knowledgeable! Super happy with him and the services received.Sam Pettaway
by Sam Pettaway on 11/19/2021All was good...Sam, we are thrilled to know you enjoyed your experience with us! Delivering a stellar experience to every client is very important to us, so I would love it if you contacted me at Timothy.Shook@cagaustin.com with any additional feedback. Thank you, and have a great day! :) - Timothy Shook, COO
Good service
by Honggang on 11/17/2021Brake fluid exchange and transmission automatic service. Very satisfied with the the service.Excellent service with clear explanations
by E on 11/11/2021Andre clearly explained all the work that would be done, provided a time estimate and a cost estimate. He then updated me when an inspection point didn't pass and gave me a new time estimate after explaining the work that would be done.Satisfied Service
by Jerry on 11/04/2021I had an appointment at 10:30 am to have a state inspection and oil and filter change on my 2019 Honda CRV. As soon as I arrived I was greeting by a Service Tech and my car was immediately taken to be serviced. The Tech was very courteous… and I was told my vehicle would be ready in about an hour and a half which it was. Very satisfied with the service and it was nice to have a free coffee bar with coffee, cappacino and latte to help pass the time.Fantastic Support
by Andy G on 11/01/2021The team is so interconnected! Before I could even get out of the car, Mark was already checking tire condition and Ivan was reviewing my service plan. Always enjoy the coffee bar and dog treats while we wait as well.Great service!
by Caroline on 10/29/2021Very happy with the service I received today. I did not have an appointment, but they were able to take care of not only my oil change but service the transmission fluid and take care of the A1,2 service. From intake by Scott to speaking… to Mark about tires, or getting a coffee, all were very friendly, helpful, not rushing me out or pushing services I didn’t need. Would highly recommend! Thank you, Scott and First Texas for a great experience!Thanks Anthony!
by Perfect experience on 10/27/2021Perfect experience.First Texas Honda Service Department
by Jerome Weiner on 10/23/2021No complaints, only praise. Everybody was efficient and polite. Telephone operators (Zoey who booked my appointment and Angelica who later changed it for me to a more convenient time) had perfectly clear telephone voices. Service to my… Honda CR-V was completed satisfactorily and it now drives noticeably better. Technicians Mark and Ivan were very informative and patiently guided me in choosing among options of services. They explained everything to my satisfaction. Waiting areas were clean and comfortable. Tiffany at the Refreshments Bar was helpful and cheerful during my 4-hour wait.Great service!
by JN on 10/26/2021I trust First Texas Honda to take care of me well and they always come through. The service specialist gave a thorough explanation of what needed to be done. No surprises. And they have always done a great job keeping my vehicles running… and in good shape.appointment for state inspection
by DianeL on 10/22/2021Very good serviceTop-notch Service…as usual
by Never Disappointed on 10/16/2021It’s evident that First Texas Honda continues to find ways to improve service efficiency, from drop-off to pick-up and communication in between. Jay Jank has been my Service Advisor for many years, and it’s always a happy reunion when I… take my V6 Accord for service or maintenance. I never feel pressured with “add-on” pitches. Jay tells me what’s needed now, and what can wait until a future visit. Honesty, trust, peace of mind…these are the things that stand out to me when I bring The Pearl in for service. Thanks Jay. And thanks FTH. - Loyal customer since 2006Excellent Customer Service
by Ben R on 10/14/2021Thank you Tony and Walker, excellent customer service. From drop off to pickup, 5 star service.Great service!
by VB on 10/13/2021I had an oil change and tire rotation. Everything went very well and efficient.
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About our dealership
Locally owned and operated – We’re All About Austin! Come visit First Texas Honda, where we are known for our extensive inventory options and outstanding customer satisfaction.
When you visit us for your Service needs, take advantage of our offerings such as:
• Free, multi-point service and trip inspections
• Complimentary car wash
• Complimentary coffee and snack bar with full-time barista
• Complimentary loaner vehicles with appt
• Honda Factory Certified Technicians
However, we consider ourselves more than just a dealership. For motorists in Austin, Georgetown, Round Rock, Cedar Park, and San Marcos, we are a part of the community as well. Visit us online or on social media to see all of our community outreach!
We hope you’ll consider First Texas Honda for your next car and find the car buying experience you deserve. With a long history of serving Austin drivers, our goal is to meet all of your needs while showing you the value of working with a true local dealership.
What sets us apart
We're the largest volume Honda dealer in Central Texas and have the one of the largest Honda facilities for Sales and Service in the entire world!
Our Continental Cafe stands above the rest. This free amenity serves Service and Sales customers alike, offering a full-time barista to craft your favorite coffee beverage. Lattes, Americanos, Cold Brew, and more! We also offer snacks and pastries.
Our entire facility is dog friendly. We not only allow but encourage you to bring your pup! We have treats available for them and can even get them a pup cup from the complimentary cafe, just like Starbucks.
We boast a car buying experience that’s fast, fair, and friendly. Our hassle-free pricing system gets you into your new car quickly; our fairness priority ensures that you get the most competitive prices and receive significant savings.
We offer a variety of monthly specials to our customers. These can be located on our website under "New Vehicles" and "Current Specials". Regardless of your situation, let us assist you in finding the perfect new set of wheels.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish
Bill, thank you for sharing these kind sentiments with us! It was our pleasure to assist with your vehicle's servicing needs. We appreciate your continued support and look forward to seeing you again next time! :) - The Team at First Texas Honda
by First Texas Honda on 06/02/2025