Sterling Acura of Austin
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Customer Reviews of Sterling Acura of Austin
Review type:
First car purchase
by Anthony G on 03/05/2026
Excellent team of professionals. very approachable and helpful. easy to work with, Vanessa made my first car purchase a very enjoyable experience. Highly recommended.
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First car purchase
by Anthony G on 03/05/2026Excellent team of professionals. very approachable and helpful. easy to work with, Vanessa made my first car purchase a very enjoyable experience. Highly recommended.
The following reviews are more than two years old. They are not included in the overall rating.
7 reviews
Our first experience with Sterling Acura will be our last.
by X_L_R_8 on 06/30/2014So our brand new 2014 MDX developed a loud buzzing noise at around 1,700rpm. I've researched the issue and turns out there's a service bulletin to correct this related to the VCM turning on/off so I called Sterling for an… appointment. That's where things went south from there: 1.) Loaner Car Issues - Initial phone call on Friday to setup appointment, I was told that I can't get a loaner car because the service takes "only" 1.5hrs. I was told it needs to take longer than 2hrs to get a loaner. Fine, took a book with me and was ready to wait in the waiting area. When I get there I'm told I can get a rental only because they don't have the parts to fix the car and it will be ready the next day. 2.) Timely Service Issues - Called them Saturday, car not ready. Called them Monday, car still not ready. Called them Tuesday, car not ready. Called them Wednesday, car is ready. OK, great, would have been nice if they called me instead of me having to call them. No one ever called to let us know that vehicle was ready for pickup. 3.) Service Issues - not sure what they did to our MDX if anything over the 5 days they had it but it still buzzes like it used to. Would have been nice if they test drove it before telling us that it's ready. 4.) Sales dept. number one priority is to make money off you otherwise they are not interested in your business. So our new MDX was hit on the side by another driver and we're working with their insurance company to settle a diminished value claim. The insurance company told us to take it to an Acura dealership and get a trade in appraisal to settle the claim so we did. After getting the run around between different sales associates for several days we finally were routed to Jon B., the sales manager. Right off the bat Jon made us feel uncomfortable with questions such as "are you going to trade in your vehicle, well I can't help you then" and "did you buy your vehicle from us, hmmmm no, well, did you cross shop us when you purchased it." This went on for a while and finally Jon agreed to write "something up" for us that we need to present to the insurance company. To make a long story short this went on for over a week, all along we were strung along that they already appraised the car and "just need to type it up". After a week of waiting with unreturned phone calls from Jon and constantly being told by the receptionist that he's "busy" or "not on property" we received a call from Jon that he will not give us an appraisal in writing. "If you were to be trading in the vehicle then it would be different but we can't just give you an appraisal. There are companies out there that you can pay that will do that for you. Maybe the dealership where you bought it from can give you one." Thanks Sterling Acura for holding our vehicle for 5 days, giving us stress all week, making empty promises, and accomplishing absolutely nothing!Professional dealership, wonderful experience
by epha on 09/07/2008I have purchased 2 autos from Sterling. Both experiences were 1st class. Very competitive pricing plus a straightforward no-nonsense purchase process.2 cars, 2 great experiences
by mylegs on 02/20/2008Excellent experiences both times we shopped and purchased at Sterling. Felt we got competitve pricing and great service on both deals. On our second Acura, my wife was pregnant and our salesman and finance director both were sick when we… went to close the deal. They enlisted another salesperson to demo the car for us and the sales manager did the paperwork himself after Lysol-ing the finance office. A little thing, but very thoughtful. Speaks to the entire experience there.Great Dealership!
by erine on 09/03/2007I left with exactly the car I wanted with a great price and they gave me more than I expected on my trade in. They are very friendly and professional!Great Dealership All Around
by bwillcox on 12/17/2011updated 09/08/2026My husband and I recently bought a used car for our daughter from Sterling Acura, and the whole experience was exceptional. We looked around the Austin market for several weeks, and the gentleman at Sterling who helped us (Andrew Moreno)… was VERY patient and non-pushy with us. I emailed Andrew numerous times with questions, and my daughter and I visited the lot a few times as well, all the while never feeling pressured or pressed to make a decision. Andrew was just GREAT to work with. The whole staff was...from sales to finance to service, we honestly couldn't have had a better experience. I just can't say enough about this dealership and the whole experience. I've been singing their praises since buying our car and would definitely encourage anyone in the car market to contact Andrew Moreno and see what they have. We got a great price on a great used car and are very happy.Nice, honest folks...
by austonian on 01/13/2012updated 09/08/2026I recently had a great car buying experience at Sterling. Would recommend to anyone.Mixed bag
by docsign on 02/07/2014updated 09/08/2026The salesman was great but the overall process was awful. I went there to lease an Acura, looked at the car one evening, took it for a test drive and decided it wanted it. I didn't have the time to sit around a dealership for hours so the… finance person suggested I fill out the application at home that evening (it was 8 pm by that time) and he would pull my credit in the am and I would be in and out. I did that (I already had a good quote from my credit union) and went in that afternoon to finish up. I was there four hours when they finally came to me and said there was a hiccup on my credit and the deal they had quoted for me wouldn't work as my credit score was 7 points lower than it had to be. I pulled it up on my pad and showed them the score was 40 points higher at Transunion than they said it was at Equifax. Another hour passed while they tried to get someone to approve a bump. I was furious. I had stayed up late at home filling out the app so that I wouldn't have to sit around waiting for them at the dealership and yet they had not pulled the credit until I had already been there for 3 hours! I had a good offer from the Toyota dealership across the street which had pulled credit. I left and they said said they would try to fix everything the next day. They called that morning and had approval for our first offer. I went in to pick up the car and pick up the $9,000 check for the difference between my trade in and the leased vehicle and then they told me I had to wait for 7 to 14 days for it. When they were trying to sell me my car they said I would have it the same day. I had to wait 16 days to get the check. The whole experience was demeaning and time consuming and I would not do it there again.
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