Customer Reviews of Polestar Austin
Review type:
Stars at Polestar
by Michael Rauch on 03/20/2024
Polestar Austin & Dylan Martin were fantastic to work with getting my Polestar 1. Very responsive, great communication and fantastic customer service. Would highly recommend & purchase in future.
3 reviews
Sort by:
Stars at Polestar
by Michael Rauch on 03/20/2024Polestar Austin & Dylan Martin were fantastic to work with getting my Polestar 1. Very responsive, great communication and fantastic customer service. Would highly recommend & purchase in future.Satisfied
by Nigel on 04/13/2023I decided I wanted an Ev so I decided to go with Polestar. The whole process was smooth from inquiry to sale. My salesman Nick even though he was young did an excellent job. Answered all my questions and concerns. Plus they actually had a… decent amount of vehicles on the lot so that's a plus.Great Sales Team!
by Angie L on 04/09/2022When I decided I wanted an electric vehicle, I set out to do my due diligence. After months of research, I had a list of 5 cars. The Polestar 2 was third on the list. Truth be told, my top two choices have not arrived in the US, and I am… in need of a car come summer, so I went for a Polestar 2 test drive. I really liked this car on paper, but we know how that works sometimes. Still, I went into the test drive with excitement. The car actually exceeded my expectations. But I will write a review of the actual vehicle once I take delivery this summer. I opted for the Plus Pack, the ventilated Napa leather seats, and the Pilot Pack. I'll let the readers of this review research the Performance Pack and decide if it is for you. What I wanted to review more than anything else is the excellent test drive experience I had thanks to Nick Olson. Nick is very knowledgeable and his customer service skills are second to none. He explained, in great detail, every aspect of the car inside and out before the test drive. While I was driving, he answered all my questions thoroughly and honestly. After the drive, we went over the specifics of the cost and I decided to order the car. As I was leaving, I asked him for a business card. I was shocked when he stated he doesn’t have one yet because he is new to the company, and he’s not a salesman yet and only does the test drives. Nick is not a salesman?? What??!! Then Polestar needs to promote him to salesman right away! He is phenomenal. He was articulate, professional, and funny. The best thing was that he did not pressure me to buy anything that I did not want. Polestar needs to hang on to this guy and promote him up the ladder, for I have a feeling no matter what he does professionally, he will excel. Thanks Nick! You were awesome! Best car buying experience I have ever had!
About our dealership
Discover the sustainable ambitions and masterful minimalism of Polestar electric cars at our Polestar Austin, open now in Austin, Texas, USA
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
Hi Angie, thank you for taking the time to share with us your great experience. We pride ourselves on a pleasant and informative approach to learning more about and purchasing a Polestar. Nick and our team of specialists are here to guide rather than sell in the traditional since and we are so happy to hear you enjoyed our take car buying. Wishing you many happy miles ahead in your Polestar 2! -Polestar Austin
by Polestar Austin on 04/11/2022