Customer Reviews of Maxwell Ford Supercenter
Review type:
Troy was awesome
Recall and new ww blades
by Dondaddy on 02/27/2024Smooth and efficient. A misunderstanding on length of time to do the service quickly resolved.We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oil change
by FordEdgeST on 02/23/2024Took my Ford Edge in for my first service at Maxwell Ford. Was told it would take 1.5 hours, and was out of there in 35 minutes!That's wonderful to hear! It's always great when a service appointment is not only efficient but also exceeds expectations. Thank you for sharing your positive experience with Maxwell Ford. Safe travels, and we look forward to serving you again in the future!
Boss 302 Red Key
by Boss 302 SBY on 02/22/2024Maxwell went above and beyond to cut and program my 2013 Boss 303 Red Key. Jackie kept me updated on the progress and ensured that I was completely satisfied. Great people and service.We're thrilled to hear that Maxwell and Jackie went above and beyond to provide you with excellent service! Cutting and programming a key can be a delicate process, and we're glad they ensured everything was done to your satisfaction. Thank you for choosing us, and we appreciate your positive feedback!
David is Great!
by jrowell on 02/03/2024Bought a new ‘23 F-150 from Maxwell around a month ago. Process was smooth and easy, and my sales guy, David Terrel, honored everything we spoke about. Had some electrical issues shortly after (new PowerBoost) and David spearheaded getting… the truck in and having it run through diagnostics. All in all, it’s been a great experience with Maxwell.We're pleased to hear about your positive experience with David and Maxwell Ford. It's great that the process of buying your new '23 F-150 was smooth and easy, and that David honored everything you discussed. We appreciate your understanding and patience regarding the electrical issues, and it's fantastic to hear that David took the lead in getting the truck in for diagnostics. Safe travels, and thank you for choosing Maxwell Ford and trusting David for your F-150 purchase!
Walter is awesome
by Daphney on 02/02/2024Walter was great and great walking through all that was done at the end. He even got recall work done for me. Thanks again for being awesome! Thanks the team for getting all the work done on my vehicle the same dayWe're delighted to hear that Walter provided great service, walked you through all the work done, and even took care of recall work for you. Thank you for recognizing the team's effort in getting all the work done on your vehicle the same day. We appreciate your positive review and thank you for choosing our services!
Maintanance and oil change
by Shahram on 01/31/2024Maxwell Ford service department is great. In the past 8 years they have delivered excellent service. Mostly, I appreciate Alex our service agent. He is awesome.Thank you for sharing your positive experience with Maxwell Ford's service department! It's fantastic to hear that over the past 8 years, we've consistently delivered excellent service. We're glad to hear that Alex, your service agent, has been awesome. We appreciate your loyalty, and thank you for choosing Maxwell Ford!
Recall service
by Noel Medina on 01/30/2024Not only did Zack keep his promise he also made the experience pleasurable.We're pleased to hear that Zack kept his promise and made your recall service experience pleasurable. We appreciate your feedback and your business!
Amazing place and staff
by Sandii0903 on 01/29/2024I’ve gone to other ford dealerships and have never truly been happy until I came to this one. Everyone is super sweet and helpful and I always leave feeling good about the service providedThank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
New maverick
by Rafael G on 01/25/2024Great service and great deal for the car I wantedCongratulations on your new Maverick! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Brake fluid drained and filled -low coolant indicator
by MS CMLIND on 01/22/2024Needed the brake fluid drain and filled. Also had them check to see why my coolant indicator light was turning on and off. Ashley was great to work with.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Brakes and rotors service
by ElrodHod on 01/20/2024Jacob was easy and pleasant to deal with.It's fantastic to hear that you had a great experience and that Jacob provided easy assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
A good experience!
by DonnaDe on 01/19/2024Pleasant, courteous, and fast!We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service
by llk1031 on 01/19/2024Leo was helpful and kept me informed.It's fantastic to hear that you had a great experience and that Leo provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Recall
by janielpz on 01/18/2024Alex M. was nice when I dropped off vehicle. He said it would take 3 hours for service to be completed. I dropped off vehicle at 1pm and since I didn’t get a call, I called him at 5:30p. No answer, left VM. I called main service line and… was told he would call back in 30 mins. Didn’t get a call. The next day I called him back, no answer. I called main line and was transferred to his line, again no answer. I called main line again and was told an email will be sent to dealership. I received a call back but not from Alex, was told the reason the car wasn’t ready was due to the part needed was not available. I would’ve appreciated this information that same day so I could plan for the next day with not having a vehicle. Can’t remember the name of the advisor that did call, he was nice and understood my frustration. He called back once my vehicle was ready.We truly value your business and thank you for bringing this to my attention. Please contact me directly. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. John Sullivan Service Manager jsullivan@maxwell.group1auto.com
Cambio de bateria
by Nicolas on 01/12/2024Siempre me hacen esperar demasiado y nunca me mandan información de lo que le hacen Es la segunda vez que hacen algo asiGracias por sus comentarios sobre la falta de comunicación porque eso no debería haber sucedido. Necesito utilizar su caso como una oportunidad de aprendizaje para que podamos solucionar el problema en el futuro. ¿Podrías contactarme para poder obtener más información? John Sullivan, gerente de servicio jsullivan@maxwellford.com
Great customer service and service was very fast
by Stephanie on 01/12/2024I was surprised how fast service completed the work on my truck. The texting and online feature was awesome! They sent me a video of my truck and work they recommended to be done and you can approve or decline the work you want to be done… through the link. I enjoyed working with the service advisor Leo!It's fantastic to hear that you had a great experience and that Leo provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
150,000 mile maintenance package.
by randylara on 01/08/2024Maxwell Ford was fast and thorough. This will keep my truck running great for another few years. Alex McDuffie took the time to check my Ford rewards account and saved me over $400 that I had let accrue and forgot about. That was a big… relief and surprise. Thank you for checking.It's fantastic to hear that you had a positive experience at Maxwell Ford and that our service was fast and thorough. Kudos to Alex for taking the time to check your Ford rewards account and saving you over $400. It's great when attention to detail results in such a beneficial surprise. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Maxwell Ford
by Barb Searles on 01/08/2024Repair following g rodent damage to engine wiring of my 2018 Fird Fusion. Service Agent Andrew Sommerville did and excellent job following up with repair estimate, claim adjuster and completion of repairs. He kept me in the loop throughout… the entire time my vehicle was at Maxwell Ford. Really appreciated his help with this claim.It's great to hear that Andrew Sommerville at Maxwell Ford provided exceptional service following the rodent damage to your 2018 Ford Fusion! His diligent efforts in managing the repair estimate, coordinating with the claim adjuster, and ensuring the completion of the repairs while keeping you informed throughout the process truly showcase his dedication to excellent customer service. It's fantastic that Andrew's support and assistance made dealing with the claim and repairs smoother for you. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Truck repair
by Carlos E on 01/09/2024Took my truck in on Friday and they had it ready by Monday afternoon.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Worst Experience Ever
by Ccstarnes on 12/30/2023Bought a used truck for$16,000. 3 days later the truck wouldn’t start. Maxwell said I had to tow the vehicle back to them to look at and they would give me a discount on repairs. I was 3 hours away. Had to have vehicle fixed at a local… shop. Now the check engine light is on. Again no help from Maxwell Ford. I’ve own fords all my life. I will never go to this dealer again.Wayyy better than expected!
by UncleFan on 01/02/2024I was super reluctant to take my car to a dealer for repairs, but local mechs said only a Ford dealership could replace the batteries in my 2016 Focus Electric. OK. I had it towed in and met with Megan in Service about repairs. I agreed… to pay for diagnostics and quickly got a video inspection on my car's needs. They only needed to top off the wiper fluid (yay!) but got trouble codes indicating need to replace the batteries that make the car move (boo!). I'd read elsewhere the cost could run between $12k and $22k, but this would be under warranty. I know better than to get too excited, but we move ahead. Megan kept me updated via text messages. When it was all done, I went to pick up the car, bracing myself for some crappy "surprise." The only surprise? Both the upper and lower battery banks had to be replaced. Reprogramming took longer than expected. The total bill? NOTHING I could have cried (and still might). I straighten shelves at Lowe's for a living. I'm single. No cash tucked away for things like $20k car repairs. And somehow, this 2016 electric car was still warranted by Ford and nobody tried to screw me into paying *anything.* Not even the diagnostics I agreed to pay at the beginning. The car runs better than ever. I get the full range of brand new batteries, so it's pretty much a new car all over again. I might get another decade of use out of this car. Even if I don't, I've already won (so to speak). Maxwell Ford, Megan, and the fine mechanics back in the shop have earned my faith and appreciation. I'm sorry I ever doubted them to begin with.What an incredible experience! It's truly heartening to hear how Maxwell Ford, Megan, and our team went above and beyond to address the issues with your car. Enjoy your new car, and here's to many more trouble-free miles ahead!
Ford Mustang Mach-E
Ford Maverick
Maxwell Ford invites you to visit our car and truck dealership in Austin, TX. Our team members are standing by to provide you with some of the best deals near you on Ford cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Austin area's most trusted Ford dealers.
ESPAÑOL
Maxwell Ford le invita a visitar nuestro concesionario de autos nuevos y usados en Austin, TX. Visítanos hoy para carros Ford y trocas, camionetas y SUVs, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches Ford en el área Austin.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
by Roman Brooks on 09/20/2024