Maxwell Ford Supercenter
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Written byon 03/13/2024
I was given a somewhat reasonable quote for the repairs needed for my car. Mind you this is the third time in less than a year this car has been in the shop. I went ahead and authorized the repairs. When I called later for a more precise number of the estimate I was quoted over twice the original amount. I had screenshots of the original quote but even that didn’t sway them. I eventually ended up pay about $1500 more than the original quote.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Noneyabinary on 04/18/2024
Mr. Mays, it’s been over a week since I got your passive aggressive vaguely veiled email. I will not be bullied into silence and it would appear that NOW you’re ignoring me because you know yall messed up. Yeah that first estimate of $5000+ included a bunch of stuff I opted out of but then somehow it’s still $5000+? Interesting. It’s like you don’t listen to your customers or care about them. You’re a disgrace.
ReportNoneyabinary on 04/10/2024
Mr. James May, it would appear perhaps I struck a nerve with my last comment. You reached out. Finally. And you said you’d call on Monday but you didn’t. I guess perhaps you thought just saying you’d call would satiate me but you’re wrong. You STILL don’t care. Your company is the WORST.
ReportNoneyabinary on 04/05/2024
Mr. James May: you apparently don’t care very much about this incident as I have called you and emailed you and I have not heard back. So your words…. They’re not worth the paper they’d be written on. You clearly do not care that your company royally screwed over a customer. So yeah I’ve definitely made the right decision to not use your company ever again. I don’t care if my car has a warranty on it. I’ll use Uptown Auto from now on. Should have gone there in the first place. Nasser doesn’t screw people like everyone in your entire dealership does.
ReportLaura Villalobos on 04/03/2024
Dealer Response
We truly value your business and thank you for bringing this to my attention. Please contact me directly at jmay@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
James May, Service Director
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